WhatsApp

Shopify order tracking app by Meta·The official app from Meta: Keep customers informed with timely order updates on WhatsApp

Snapshot

4.30(636 reviews)#5of 255 inOrder tracking

Ongoing.AI tracks WhatsApp daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesOrder tracking

Rating

4.30

636 reviews

Pricing

From $0/mo

freemium

Built for Shopify

No

Years live

0

launched Jul 11, 2025

Last updated

Jul 1, 2026

Shopify listing

Recent activity

Review trajectory.

Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.

New reviews

7-day Δ

+17

28-day Δ

+51

Rating change

7-day Δ

+0.00

28-day Δ

+0.00

6446215995765545.003.752.501.250.00May 28Jun 5Jun 14Jun 22Jul 1Total reviewsRating (0–5)
WhatsApp added 51 reviews over the last 28 days.

Category rank over time

Where WhatsApp sits day-by-day in Order tracking.

Position across the Order tracking page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Order tracking leaderboard →

#2#5#8#10#13May 28May 31Jun 4Jun 8Jun 12WhatsApp · #6Whatomation‑Order Notification · #5Synctrack PayPal Tracking Sync · #7
Best position observed: #3. WhatsApp slipped 3 positions over the window. Greyed lines: the apps sitting immediately around it on the latest snapshot.

Catalog position

Where WhatsApp sits in the App Store.

Rank and percentile inside the Order tracking category — the competitive shape of the niche around this app.

Rank in Order tracking

#5

of 255 active apps

Review count percentile

98th

vs category siblings

Rating percentile

59th

vs category siblings

Years on App Store

0

since 2025

Listing change cadence

What WhatsApp has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+22shopify_lastmod: 2026-06-10 → 2026-06-11shopify_lastmod: 2026-06-11 → 2026-06-12shopify_lastmod: 2026-06-12 → 2026-06-13tagline: An official app from Meta: Keep … → The official app from Meta: Keep…description: Seamlessly integrate WhatsApp wi… → Connect your Shopify store to Wh…shopify_lastmod: 2026-06-13 → 2026-06-14shopify_lastmod: 2026-06-14 → 2026-06-15shopify_lastmod: 2026-06-15 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-17shopify_lastmod: 2026-06-17 → 2026-06-18shopify_lastmod: 2026-06-18 → 2026-06-19shopify_lastmod: 2026-06-19 → 2026-06-20shopify_lastmod: 2026-06-20 → 2026-06-21shopify_lastmod: 2026-06-21 → 2026-06-22shopify_lastmod: 2026-06-22 → 2026-06-24shopify_lastmod: 2026-06-24 → 2026-06-25shopify_lastmod: 2026-06-25 → 2026-06-26shopify_lastmod: 2026-06-26 → 2026-06-27shopify_lastmod: 2026-06-27 → 2026-06-28shopify_lastmod: 2026-06-28 → 2026-06-29shopify_lastmod: 2026-06-29 → 2026-06-30shopify_lastmod: 2026-06-30 → 2026-07-01Jun 11, 26Jun 21, 26Jul 2, 26

Shopify Lastmod · Jul 2

2026-06-30 → 2026-07-01

Shopify Lastmod · Jul 1

2026-06-29 → 2026-06-30

Shopify Lastmod · Jun 30

2026-06-28 → 2026-06-29

PricingIdentity & listingCadence

Reviews

What merchants are saying

4.30(636 reviews)
  • 80%positive498
  • 5%neutral34
  • 14%negative90

Popular mentions

  • customization
  • lack of control
  • ease of use

Top themes

  1. customization1
  2. lack of control1
  3. ease of use1

What merchants praise

“app is best for sending notification. but still need some improvement. whatsapp should add more comman features that one shop needs like abandoncart, review collector & broadcast new products.”
Nardev Fashion · 5★

What merchants complain about

“Terrible app, It started to spam order notifications to all my customers who ordered, not only it annoyed my customers but it also got me banned on whatsapp for spamming! I went through whatsapp support to help rectify this issue and they just would not appeal my ban, they just give the same bs reason "Oh we will help you in 48 hrs" yea right, more like 48 years Avoid this app at all costs *WhatsApp support got back to me after posting this review but after giving my details and etc they went silent on me for 2 weeks and counting... great support whatsapp bravo!*”
LeMed · 1★

Plans

WhatsApp pricing tiers.

Free

Free to install

    Capabilities

    What WhatsApp can do.

    The 3 capabilities WhatsApp lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

    Notifications

    3
    • Real-time notifications
    • Custom notifications
    • Automations

    FAQ

    WhatsApp — frequently asked questions.

    What is WhatsApp on Shopify?
    WhatsApp is a Shopify app in the Order tracking category. Connect your Shopify store to WhatsApp in a few clicks, freeing up more time for you to focus on your business. Reach customers with timely messages that get seen! The official app from Meta gives you a direct, reliable integration built to handle any scale. How it works: At checkout, shoppers can opt in to get order updates from you on WhatsApp. Build trust by automatically keeping them in the loop at every step. It averages 4.30 out of 5 across 636 merchant reviews on the Shopify App Store.
    How much does WhatsApp cost?
    WhatsApp is priced at $0/month on the Shopify App Store.
    When was WhatsApp launched?
    WhatsApp launched on July 11, 2025. In that time it has gathered 636 merchant reviews.
    Is WhatsApp Built for Shopify?
    WhatsApp does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
    What are the best WhatsApp alternatives?
    Merchants commonly compare WhatsApp with 17TRACK Order Tracking, ParcelWILL Order Tracking, Track123 Order Tracking, and AfterShip Order Tracking. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.
    What complaints come up about WhatsApp?
    14% of analyzed merchant reviews are negative. The pain points most often raised in critical reviews are customization, lack of control, and ease of use — see the review fingerprint above for the per-merchant detail.

    Alternatives

    Apps merchants pick instead.

    17TRACK

    17TRACK Order Tracking

    4.90★3,573

    Known for: customer-support

    CWILL

    ParcelWILL Order Tracking

    5.00★2,564

    Track123

    Track123 Order Tracking

    4.90★1,469

    Known for: customer-support

    AfterShip

    AfterShip Order Tracking

    4.50★1,200

    Known for: customer-support

    Browse more inAll Order tracking apps

    Methodology

    Where the numbers come from.

    Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

    Find every brand running WhatsApp.

    Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

    Request access Get alerts on WhatsApp

    Prefer the source? View WhatsApp on the Shopify App Store ↗