OngoingAI

Shipway Order Tracking usage & market intelligence

Shopify rating

3.5 ★

64 reviews

What merchants actually report
4.30average· 60 reviews analyzed· 60 with written feedback
75% 5★17% ≤3★

87% of attributable reviewers are India merchants. 17% had used the app for a year or more when they reviewed.

The developer replies to 23% of reviews overall and 30% of critical ones.

Rating · last 90d

—

Recent direction

Replies to reviews

23%

Developer response rate

Replies to critical

30%

On 3★ and below

Long-term reviewers

17%

Using 1yr+ at review

Top merchant markets

India 87%France 2%Martinique 2%Morocco 2%United Kingdom 2%

Tenure when reviewed

under a day 3%days 15%months 65%a year or more 17%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free trial available
Starter$29/month

7-day free trial · or $313/year and save 10%

  • • 1000 Shipments/Month
  • • Tracking Access to 650+ couriers
  • • Email Notifications
  • • Branded Tracking page / Tracking Widget
Growth$49/month

7-day free trial · or $529/year and save 10%

  • • All Starter+
  • • 2000 shipments / Month
  • • Carrier performance report
  • • EDD feature & SLA report
  • • Multi-lingual tracking page
Enterprise$99/month

7-day free trial · or $1,069/year and save 10%

  • • All Growth +
  • • 5000 Shipments Per Month
  • • Customer Reviews & NPS Score
  • • Whatsapp Alerts
  • • Shopify Pushback
What does Shipway Order Tracking do?

Best tracking solution: order tracking, sms & whatsapp shipping notifications & upsell, branded order lookup page, perfect for eCommerce stores

  • Branded order tracking page with an Estimated delivery date.
  • Proactive tracking and notifications via SMS, Email and WhatsApp
  • Feedback & review widget
  • Handle customer queries
  • Increase repeat purchases with Product recommendations

Features

Order trackingBranded tracking pageOrder lookup pageReal-time trackingCustom tracking linkEstimated delivery dateGlobal trackingDashboardsOrder exportMulti-carrierAPIAnalyticsEmailReal-time notificationsSMSCustom notificationsAutomationsProduct reviewsPhoto reviewsMedia galleriesTabs or sidebarsProduct groupingPromotionsCustom requests
Review history
Daily review count on the Shopify App Store
64+10 · 29d~0.3/day· Rating 3.4★ → 3.5★
Aug 17Sep 14

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Catalog position
Within Order tracking on the App Store
Rank by reviews
#18 of 254
Review percentile
93th
Rating percentile
61th
On the App Store
10.3 yrs
Works with
Integrations listed for Shipway Order Tracking
FreshdeskLoox - Judge.meUnicommerceZoho - Shiprocket
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Frequently asked questions

Best tracking solution: order tracking, sms & whatsapp shipping notifications & upsell, branded order lookup page, perfect for eCommerce stores It's a order tracking tool for ecommerce stores.