SelfServe
Shopify order editing app by Grumspot Ltd.·Let customers edit their own orders, fix addresses, and add upsells. Cut tickets, lift revenue.
Snapshot
Ongoing.AI tracks SelfServe daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.
Rating
5.00
24 reviews
Pricing
From $19/mo
freemium
Built for Shopify
No
Years live
1
launched Dec 12, 2024
Last updated
Jul 1, 2026
Shopify listing
Recent activity
Review trajectory.
Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.
New reviews
7-day Δ
+0
28-day Δ
+2
Rating change
7-day Δ
+0.00
28-day Δ
+0.00
Category rank over time
Where SelfServe sits day-by-day in Order editing.
Position across the Order editing page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Order editing leaderboard →
Catalog position
Where SelfServe sits in the App Store.
Rank and percentile inside the Order editing category — the competitive shape of the niche around this app.
Rank in Order editing
#18
of 129 active apps
Review count percentile
87th
vs category siblings
Rating percentile
66th
vs category siblings
Years on App Store
1
since 2024
Listing change cadence
What SelfServe has changed lately.
Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.
Shopify Lastmod · Jul 2
2026-06-30 → 2026-07-01
Description · Jul 1
Every "Can I swap my size?" emai… → Every "Can I swap my size?" emai…
Tagline · Jul 1
Let customers edit orders themse… → Let customers edit their own ord…
Reviews
What merchants are saying
- 100%positive24
- 0%neutral0
- 0%negative0
Top themes
What merchants praise
“We couldn't be happier with this app. It's packed with functionality — far more than we expected — and covers everything we needed for self-service order edits and post-purchase upsells. What really stood out, though, was the team. They're true professionals and helped us through the entire setup, making sure everything was configured exactly right for our store. It's now live and running smoothly, and in just 7 days we've already increased our AOV by 10%. Highly recommended for any merchant looking to reduce support tickets and boost revenue at the same time.”
Plans
SelfServe pricing tiers.
Free
Free
- Up to 25 monthly orders
- Up to $125 generated upsell revenue
- Address validation
- One-click post-purchase upsells
- Checkout Upsells
- Thank You and Order Status Pages Upsells
- 24/7 Slack Support, no AI!
Up to 200 orders/m
$19.99/month
- Up to 200 monthly orders
- Up to $1000 generated upsell revenue
- Address validation
- One-click post-purchase upsells
- Checkout Upsells
- Thank You and Order Status Pages Upsells
- 24/7 Slack Support, no AI!
- If a feature is missing - we build it!
200-500 orders/m
$29/month
- 200 - 500 monthly orders
- $1000 - $2500 generated upsell revenue
- Address validation
- One-click post-purchase upsells
- Checkout Upsells
- Thank You and Order Status Pages Upsells
- 24/7 Slack Support, no AI!
- If a feature is missing - we build it!
500-1000 orders/m
$49/month
- 500 - 1000 monthly orders
- $2500 - $5000 generated upsell revenue
- Address validation
- One-click post-purchase upsells
- Checkout Upsells
- Thank You and Order Status Pages Upsells
- 24/7 Slack Support, no AI!
- If a feature is missing - we build it!
Capabilities
What SelfServe can do.
The 23 capabilities SelfServe lists across each of its 2 categories, in Shopify’s own taxonomy. Pulled directly from the App Store listing.
Order editing
Order updates
9- Cancellations
- Address
- Line items
- Shipping fees
- Custom attributes
- Custom rules
- Automated workflows
- Bulk editing
- Customer portal
Order management
2- Status updates
- Tagging
Upsell and cross-sell
Customization
9- Cart upsell
- Checkout upsell
- Product page upsell
- Thank you page upsell
- One-click add-ons
- Cart drawer
- Multi-currency
- Multi-language
- Custom rules
Offers and recommendations
1- Subscription upgrade
Analytics
2- Click-through rates
- Conversion rates
FAQ
SelfServe — frequently asked questions.
What is SelfServe on Shopify?
How much does SelfServe cost?
Is SelfServe free?
When was SelfServe launched?
Is SelfServe Built for Shopify?
What are the best SelfServe alternatives?
Alternatives
Apps merchants pick instead.
Methodology
Where the numbers come from.
Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .
Find every brand running SelfServe.
Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.
Prefer the source? View SelfServe on the Shopify App Store ↗