OngoingAI

SelfServe usage & market intelligence

Shopify rating

5.0 ★

33 reviews

What merchants actually report
5.00average· 33 reviews analyzed· 33 with written feedback
100% 5★0% ≤3★

52% of attributable reviewers are Bulgaria merchants.

The developer rarely replies to reviews publicly.

Recent sentiment holds steady at 5.00, in line with the 5.00 lifetime average.

Rating · last 90d

5.00

Recent direction

Replies to reviews

0%

Developer response rate

Replies to critical

—

On 3★ and below

Long-term reviewers

0%

Using 1yr+ at review

Top merchant markets

Bulgaria 52%United States 21%Germany 6%Canada 3%Czechia 3%

Tenure when reviewed

under a day 6%days 70%months 24%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free plan available
FreeFree
  • • Up to 25 monthly orders
  • • Up to $125 generated upsell revenue
  • • Address validation
  • • One-click post-purchase upsells
  • • Checkout Upsells
Up to 200 orders/m$19.99/month

3-day free trial

  • • Up to 200 monthly orders
  • • Up to $1000 generated upsell revenue
  • • Address validation
  • • One-click post-purchase upsells
  • • Checkout Upsells
200-500 orders/m$29/month

3-day free trial

  • • 200 - 500 monthly orders
  • • $1000 - $2500 generated upsell revenue
  • • Address validation
  • • One-click post-purchase upsells
  • • Checkout Upsells
500-1000 orders/m$49/month

3-day free trial

  • • 500 - 1000 monthly orders
  • • $2500 - $5000 generated upsell revenue
  • • Address validation
  • • One-click post-purchase upsells
  • • Checkout Upsells
What does SelfServe do?

Let customers edit orders, fix addresses, cancel, and apply discounts post-purchase. Cut support tickets and lift AOV, no per-order fees. Free trial.

  • Customers edit their own orders: swap sizes, fix addresses, adjust quantity
  • Boost AOV with one-click post-purchase upsells on checkout & order status page
  • Let customers apply discount codes post-purchase and recover would-be refunds
  • Set edit windows, block downgrades, approve cancellations, you stay in control
  • Google Maps address validation stops failed deliveries integration included

Features

Order editingCancellationsAddressLine itemsShipping feesCustom attributesCustom rulesAutomated workflowsBulk editingCustomer portalStatus updatesTaggingUpsell and cross-sellCart upsellCheckout upsellProduct page upsellThank you page upsellOne-click add-onsCart drawerMulti-currencyMulti-languageSubscription upgradeClick-through ratesConversion rates
Review history
Daily review count on the Shopify App Store
33+8 · 26d~0.3/day· Rating steady at 5.0★
Aug 10Sep 4

Daily tracking from Aug 10, 2026 through today · 25 days observed

Category rankings
Live organic position on Shopify App Store category pages
  • Order editing#20 on Aug 15 → #19 on Sep 5 · 22 observed days#19▲1

Tracked daily · last 22 days · as of 2026-09-05

Catalog position
Within Order editing on the App Store
Rank by reviews
#13 of 131
Review percentile
91th
Rating percentile
100th
On the App Store
1.7 yrs
Works with
Integrations listed for SelfServe: Order Edits+Upsells
CheckoutCustomer accountsShopify FlowShopify AdminKlaviyoShipbobShipStation
Apps similar to SelfServe
The App Store's own "more apps like this" for SelfServe
OrderEditing.com
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Revize: Order Editing & Upsell
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CP: Order Editing & Upsells
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Frequently asked questions

Let customers edit orders, fix addresses, cancel, and apply discounts post-purchase. Cut support tickets and lift AOV, no per-order fees. Free trial. It's a order editing tool for ecommerce stores.