Rex

Shopify returns and exchanges app by Softpulse Infotech·Self-service returns & exchanges with real-time tracking and flexible refunds

Snapshot

#142of 186 inReturns and exchanges

Rex is newly listed on the Shopify App Store. Ongoing.AI is observing daily category rank, search-keyword position, install footprint, and listing changes from launch — first tracked May 28, 2026. The trajectory is being captured before the first reviews accumulate.

CategoriesReturns and exchangesShipping

Pricing

Free

free

Built for Shopify

No

Years live

0

launched Mar 2, 2026

Last updated

Jun 30, 2026

Shopify listing

Catalog position

Where Rex sits in the App Store.

Rank and percentile inside the Returns and exchanges category — the competitive shape of the niche around this app.

Rank in Returns and exchanges

#142

of 186 active apps

Review count percentile

0th

vs category siblings

Rating percentile

0th

vs category siblings

Years on App Store

0

since 2026

Listing change cadence

What Rex has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+12shopify_lastmod: 2026-06-11 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-19shopify_lastmod: 2026-06-19 → 2026-06-30Jun 13, 26Jun 23, 26Jul 4, 26

Shopify Lastmod · Jul 1

2026-06-19 → 2026-06-30

Shopify Lastmod · Jun 20

2026-06-16 → 2026-06-19

Shopify Lastmod · Jun 17

2026-06-11 → 2026-06-16

PricingIdentity & listingCadence

Capabilities

What Rex can do.

The 27 capabilities Rex lists across each of its 2 categories, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

Returns and exchanges

Return options

7
  • Manual refunds
  • Exchanges
  • Replacements
  • In-store returns
  • Gift cards
  • Store credit
  • Gift returns

Return management

12
  • Automated approvals
  • Return portal
  • Custom policies
  • Non-returnable items
  • Return windows
  • Return reasons
  • Multi-language
  • Return tracking
  • Email notifications
  • Custom branding
  • Refund management
  • Analytics

Shipping

Labels and packaging

3
  • Order sync
  • Multi-language
  • Carrier selection

Managing shipments

5
  • Order sync
  • Real-time tracking
  • Branded tracking page
  • Email notifications
  • Order updates

FAQ

Rex — frequently asked questions.

What is Rex on Shopify?
Rex, officially listed on the Shopify App Store as Rex: Return & Exchange, is a Shopify app in the Returns and exchanges category. Rex: Return & Exchange helps Shopify merchants manage returns without support chaos. Customers submit return or exchange requests through a branded portal and track status in real time. Merchants can approve, reject, or archive requests, apply custom return rules, and issue refunds, exchanges, store credit, gift cards. Multi-language support and automated email updates ensure a smooth, transparent post-purchase experience for both teams and customers.
How much does Rex cost?
Rex is free to install and use on Shopify — there are no paid plans on this app.
Is Rex free?
Yes — Rex is free to install and use on Shopify. There are no paid plans.
When was Rex launched?
Rex launched on March 2, 2026.
Is Rex Built for Shopify?
Rex does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
What are the best Rex alternatives?
Merchants commonly compare Rex with 17TRACK Order Tracking, ParcelWILL Order Tracking, EU Withdrawal Button & Form, and Zapiet. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

Alternatives

Apps merchants pick instead.

17TRACK

17TRACK Order Tracking

4.90★3,591

Known for: customer-support

CWILL

ParcelWILL Order Tracking

5.00★2,562

401layers UG (haftungsbeschraenkt)

EU Withdrawal Button & Form

4.90★2,174

Known for: ease-of-use

Zapiet

Zapiet ‑ Pickup + Delivery

4.90★1,787

Known for: customer-support

Browse more inAll Returns and exchanges apps All Shipping apps

Methodology

Where the numbers come from.

Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

Find every brand running Rex.

Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

Track Rex — free Start free

Prefer the source? View Rex on the Shopify App Store ↗