OngoingAI

ReturnMate usage & market intelligence

Shopify rating

5.0 ★

1 reviews

Pricing
Free plan available
FreeFree
  • • 5 RMAs/mo, then $2 each (max 30)
  • • Customer Returns & Warranty Portal
  • • Standard returns & warranty claims
  • • Fault-code logging on every RMA
  • • Dangerous goods compliance
Starter$49/month
  • • Everything in Free Plus:
  • • 50 RMAs/mo, then $2 each (max 150)
  • • Full returns & warranty workflows
  • • Gorgias & Zendesk helpdesk sync
  • • Third-party repairs & serial tracking
Growth$299/month
  • • Everything in Starter, plus:
  • • 250 RMAs/month
  • • SLA tracking & monitoring
  • • Enhanced repair workflows
  • • Supplier & fault tracking
ReturnMate Ops$599/month

or $5,990/year and save 17%

  • • Everything in Growth, plus:
  • • 500 RMAs/month
  • • Full RMA, warranty & repair flows
  • • Restocking-fee management
  • • Team queue views + SLA monitoring
What does ReturnMate do?

Run returns and warranty operations in one system. Manage RMAs, evidence, inspections, shipping, SLAs, and resolutions for Shopify stores.

  • One workspace for customer service, warehouse, logistics, repairs and warranty
  • Simple RMA flows with audit trail, team views, saved filters and SLA visibility
  • Dashboards for faults, suppliers, repairs, labour and post-sale reporting

Features

Returns and warranty - Other
Review history
Daily review count on the Shopify App Store
1+1 · 29d· Rating 0.0★ → 5.0★
Aug 17Sep 14

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Returns and warranty - Other#20▲10

Tracked daily · last 30 days · as of 2026-09-15

Catalog position
Within Returns and warranty - Other on the App Store
Rank by reviews
#7 of 22
Review percentile
73th
Rating percentile
100th
On the App Store
0.2 yrs
Works with
Integrations listed for ReturnMate: Returns & Warranty
Shopify AdminAustralia PostGorgiasStarTrackTeam Global ExpressTNTzendesk
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Frequently asked questions

Run returns and warranty operations in one system. Manage RMAs, evidence, inspections, shipping, SLAs, and resolutions for Shopify stores. It's a returns and warranty - other tool for ecommerce stores.