Relay

Shopify abandoned cart app by Relay·Relay texts customers who abandon checkout, has a real AI conversation, and brings them back to buy.

Snapshot

5.00(6 reviews)#103of 301 inAbandoned cart

Ongoing.AI tracks Relay daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesAbandoned cart

Rating

5.00

6 reviews

Pricing

From $29/mo

free_trial

Built for Shopify

No

Years live

0

launched May 13, 2026

Last updated

Jul 3, 2026

Shopify listing

Recent activity

Review trajectory.

Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.

New reviews

7-day Δ

—

28-day Δ

-1

Rating change

7-day Δ

—

28-day Δ

+0.00

#9#7#5#2#05.003.752.501.250.00May 28Jun 4Jun 11Jun 18Jun 25Total reviewsRating (0–5)
Relay lost 1 reviews over the last 28 days.

Category rank over time

Where Relay sits day-by-day in Abandoned cart.

Position across the Abandoned cart page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Abandoned cart leaderboard →

#21#32#44#55#66May 28May 31Jun 4Jun 8Jun 12Relay · #55Wholesale Hero B2B Pricing · #54SH · #56
Best position observed: #41. Relay climbed 9 positions over the window. Greyed lines: the apps sitting immediately around it on the latest snapshot.

Keyword rank over time

Where Relay shows up in App Store search.

Daily position on the Shopify App Store search-results page for every tracked term Relay ranks on. Lower is better — the Y axis is inverted so strong ranks sit at the top. Best so far: #29 on "abandoned cart".

#28#48#68#87#107May 28Jun 6Jun 15Jun 24Jul 4abandoned cartreplay
2 terms, 49 daily observations. Tracked daily from Ongoing.AI's App Store search snapshots — gaps are days the app fell off the captured pages entirely.

  • abandoned cart

    #51

    best #29

    +13 positions

  • replay

    #106

    best #87

    −12 positions

Catalog position

Where Relay sits in the App Store.

Rank and percentile inside the Abandoned cart category — the competitive shape of the niche around this app.

Rank in Abandoned cart

#103

of 301 active apps

Review count percentile

66th

vs category siblings

Rating percentile

70th

vs category siblings

Years on App Store

0

since 2026

Listing change cadence

What Relay has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+21shopify_lastmod: 2026-06-12 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-18shopify_lastmod: 2026-06-18 → 2026-06-24shopify_lastmod: 2026-06-24 → 2026-06-25shopify_lastmod: 2026-06-25 → 2026-06-30shopify_lastmod: 2026-06-30 → 2026-07-03Jun 13, 26Jun 23, 26Jul 4, 26

Shopify Lastmod · Jul 4

2026-06-30 → 2026-07-03

Shopify Lastmod · Jul 1

2026-06-25 → 2026-06-30

Shopify Lastmod · Jun 26

2026-06-24 → 2026-06-25

PricingIdentity & listingCadence

Reviews

What merchants are saying

5.00(6 reviews)
  • 100%positive16
  • 0%neutral0
  • 0%negative0

Top themes

    What merchants praise

    “I had a question and it was answered right away on livechat! Relay's been working quite well for us so far”
    Bath and Beauty Store · 5★

    Plans

    Relay pricing tiers.

    Spark

    $29/month

    • 400 credits per month ($0.1 overage)
    • AI two-way conversations, zero setup
    • Recovery and revenue dashboard
    • Automatic discounts
    • Multi-currency support
    • Conversation logs (read-only)
    • Up to 2 knowledge base documents
    • Product sync every 7 days

    Engage

    $79/month

    • 1,300 credits per month ($0.085 overage)
    • Everything in Spark, plus:
    • Up to 5 knowledge base documents
    • Product sync every 3 days

    Convert

    $199/month

    • 3,850 credits per month ($0.075 overage)
    • Everything in Engage, plus:
    • Daily product sync
    • Up to 15 knowledge base documents
    • Priority support

    Scale

    $499/month

    • 11.3K credits per month ($0.065 overage)
    • Everything in Convert, plus:
    • Product sync every 6 hours
    • Up to 50 knowledge base documents
    • Founder-led onboarding

    Capabilities

    What Relay can do.

    The 10 capabilities Relay lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

    Cart recovery

    5
    • Personalized campaigns
    • SMS notifications
    • Discount offers
    • Conversion tracking
    • Automated workflows

    Display options

    5
    • Custom branding
    • Custom discount codes
    • Triggers
    • Multi-language
    • Behavior tracking

    FAQ

    Relay — frequently asked questions.

    What is Relay on Shopify?
    Relay, officially listed on the Shopify App Store as Relay: AI SMS Cart Recovery, is a Shopify app in the Abandoned cart category. When a customer leaves items at checkout, Relay sends them an SMS and starts a real two-way conversation. The AI knows your products, pricing, shipping, and policies. If a customer asks "does this come in blue?" or "how fast is delivery?", it answers with real data from your store. Relay tries to close at full price first. It only offers a discount if the customer genuinely needs a nudge. No templates to configure, no flows to build. Install the app, and it starts recovering carts automatically. It averages 5.00 out of 5 across 6 merchant reviews on the Shopify App Store.
    How much does Relay cost?
    Relay has 4 paid plans on the Shopify App Store, starting at $29/month and going up to $499/month.
    Is Relay free?
    No, Relay is a paid Shopify app. Plans start at $29/month on the Shopify App Store.
    When was Relay launched?
    Relay launched on May 13, 2026. In that time it has gathered 6 merchant reviews.
    Is Relay Built for Shopify?
    Relay does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
    What are the best Relay alternatives?
    Merchants commonly compare Relay with Postscript SMS Marketing, Pushdaddy Many Chat ,Cloud API, Dondy, and Orderly Emails. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

    Alternatives

    Apps merchants pick instead.

    Postscript

    Postscript SMS Marketing

    4.70★1,123

    Known for: customer-support

    Pushdaddy

    Pushdaddy Many Chat ,Cloud API

    4.30★985

    Known for: customer-support

    Dondy

    Dondy: WhatsApp Marketing+Chat

    4.80★789

    FORSBERG+two ApS

    Orderly Emails ‑ Templates App

    3.60★723

    Known for: data-loss

    Browse more inAll Abandoned cart apps

    Methodology

    Where the numbers come from.

    Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

    Find every brand running Relay.

    Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

    Track Relay — free Start free

    Prefer the source? View Relay on the Shopify App Store ↗