OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

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Pricing
Free plan available
Free-Chat
Free
  • • AI-Powered Responses
  • • Support level : Email support
Lumi AI Chat
$29/month
30-day free trial · or $278/year and save 20%
  • • AI-Powered Responses
  • • Voice Support
  • • Support level : Email support
  • • Analytics Dashboard
  • • Data retention : Default
Professional Chat
$99/month
or $958/year and save 19%
  • • Advanced automation for scaling stores
  • • View Draft Orders
  • • Manage Draft Orders
  • • View Fulfillment Services
  • • View Store Locations
Enterprise Chat
$299/month
or $2,870/year and save 20%
  • • Full-featured solution for large operati
  • • View Draft Orders
  • • Manage Draft Orders
  • • View Fulfillment Services
  • • View Store Locations
What does LumiTalk AI Support do?

Automate customer support with Lumitalk. Answer order, shipping, and policy questions using AI — right inside your Shopify admin.

  • AI voice answers customer questions using real store data
  • Handles chat, email, and SMS support alongside voice calls
  • Auto-replies to common email questions and escalates the rest
  • Unified inbox for email, chat, SMS, and voice conversations
  • Creates and assigns support tickets automatically

Features

ChatAI chatbotsLive chatSMSEmail chatVoice supportFile uploadMulti-languageReal-time translationAgent analyticsCustomer insightsFAQsGreetingsQuick repliesOrder updatesColor and fontChat windowBusiness hoursWelcome messagesChat buttonsTaggingChat assignmentChat flowsAgent avatar
Review history
Daily review count on the Shopify App Store
0±0 · 30d· Rating steady at 0.0★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Chat
    #766▲3

Tracked daily · last 6 days · as of 2026-09-24

Catalog position
Within Chat on the App Store
Rank by reviews
#657 of 889
Review percentile
26th
Rating percentile
61th
On the App Store
0.3 yrs
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Frequently asked questions

Automate customer support with Lumitalk. Answer order, shipping, and policy questions using AI — right inside your Shopify admin. It's a chat tool for ecommerce stores.