Login as Customer

Shopify support - other app by Magefan·Faster customer support with direct access to any customer account — no password required

Snapshot

4.20(14 reviews)#2of 76 inSupport - Other

Ongoing.AI tracks Login as Customer daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesSupport - Other

Rating

4.20

14 reviews

Pricing

From $39/mo

freemium

Built for Shopify

No

Years live

4

launched Mar 16, 2022

Last updated

Jul 1, 2026

Shopify listing

Recent activity

Review trajectory.

Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.

New reviews

7-day Δ

+0

28-day Δ

+1

Rating change

7-day Δ

+0.00

28-day Δ

-0.60

#14#14#13#12#125.003.752.501.250.00May 28Jun 5Jun 14Jun 23Jul 2Total reviewsRating (0–5)
Login as Customer added 1 reviews over the last 28 days, rating moved -0.60.

Category rank over time

Where Login as Customer sits day-by-day in Support - Other.

Position across the Support - Other page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Support - Other leaderboard →

#6#9#12#15#18May 28May 31Jun 4Jun 7Jun 11Login as Customer · #13Yuma AI · #12Logiq AI · #14
Best position observed: #9. Login as Customer slipped 4 positions over the window. Greyed lines: the apps sitting immediately around it on the latest snapshot.

Catalog position

Where Login as Customer sits in the App Store.

Rank and percentile inside the Support - Other category — the competitive shape of the niche around this app.

Rank in Support - Other

#2

of 76 active apps

Review count percentile

99th

vs category siblings

Rating percentile

79th

vs category siblings

Years on App Store

4

since 2022

Listing change cadence

What Login as Customer has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+17shopify_lastmod: 2026-06-08 → 2026-06-11shopify_lastmod: 2026-06-11 → 2026-06-12shopify_lastmod: 2026-06-12 → 2026-06-13shopify_lastmod: 2026-06-13 → 2026-06-14shopify_lastmod: 2026-06-14 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-17shopify_lastmod: 2026-06-17 → 2026-06-18shopify_lastmod: 2026-06-18 → 2026-06-20shopify_lastmod: 2026-06-20 → 2026-06-21shopify_lastmod: 2026-06-21 → 2026-06-22shopify_lastmod: 2026-06-22 → 2026-06-25shopify_lastmod: 2026-06-25 → 2026-06-27shopify_lastmod: 2026-06-27 → 2026-06-28shopify_lastmod: 2026-06-28 → 2026-06-29shopify_lastmod: 2026-06-29 → 2026-06-30shopify_lastmod: 2026-06-30 → 2026-07-01Jun 11, 26Jun 21, 26Jul 2, 26

Shopify Lastmod · Jul 2

2026-06-30 → 2026-07-01

Shopify Lastmod · Jul 1

2026-06-29 → 2026-06-30

Shopify Lastmod · Jun 30

2026-06-28 → 2026-06-29

PricingIdentity & listingCadence

Reviews

What merchants are saying

4.20(14 reviews)
  • 73%positive11
  • 0%neutral0
  • 27%negative4

Top themes

    What merchants praise

    “This app is a lifesaver when it comes to understanding customer issues. It has consistently worked flawlessly, and I've never had to contact the developers for support. The implementation is exceptionally well thought out and makes troubleshooting quick and effortless.”
    The Turmeric Co. B2B · 5★ · 2026-06-17

    What merchants complain about

    “Didn't give us what we wanted. It prompted to seek approval from the customer. Very dependant on the type of Shopify plan which is disappointing.”
    alt. · 1★ · 2023-08-14

    Plans

    Login as Customer pricing tiers.

    Basic Plan

    Free

    • Up to 10 customer logins/month
    • Limited login history
    • Basic API access
    • Supports legacy & customer accounts +B2B
    • Multipass compatible (not required)

    Pro Plan

    $39/month

    • Unlimited customer logins/month
    • Persistent shopping cart sharing
    • Create, send pre-built carts to customer
    • Full audit logs (on customer accounts)
    • View orders placed via admin login
    • Log in from CRM or helpdesk (via API)
    • Supports legacy & customer accounts +B2B
    • Multipass compatible (not required)

    FAQ

    Login as Customer — frequently asked questions.

    What is Login as Customer on Shopify?
    Login as Customer, officially listed on the Shopify App Store as Login as Customer: Support, is a Shopify app in the Support - Other category. Struggling to help customers when you can’t see what they see? This app lets you log into any customer account directly from your Shopify admin (or any CRM or helpdesk). Provide faster real-time customer support by preparing carts, placing orders, replicating issues and guiding checkout. No more asking for passwords. No more delays. Just faster resolutions. NO NEED FOR SHOPIFY PLUS — the app adapts to your store’s plan using multiple login methods (Multipass, permissions, or password resets). It averages 4.20 out of 5 across 14 merchant reviews on the Shopify App Store.
    How much does Login as Customer cost?
    Login as Customer offers a free plan and a single paid plan at $39/month. The free plan includes Up to 10 customer logins/month, Limited login history, Basic API access, and Supports legacy & customer accounts +B2B. The paid plan unlocks advanced features like additional integrations, automations, and deeper customization.
    Is Login as Customer free?
    Yes — Login as Customer offers a free plan alongside paid options. The free plan includes Up to 10 customer logins/month, Limited login history, and Basic API access. Paid plans start at $39/month for advanced features.
    When was Login as Customer launched?
    Login as Customer launched on March 16, 2022 — over 4 years on the Shopify App Store. In that time it has gathered 14 merchant reviews.
    Is Login as Customer Built for Shopify?
    Login as Customer does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
    What are the best Login as Customer alternatives?
    Merchants commonly compare Login as Customer with Enorm Ask a question, Resolvia AI Helpdesk & Returns, Account & Checkout Blocks, and LunaChat Conversion AI ChatBot. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

    Alternatives

    Apps merchants pick instead.

    EnormApps

    Enorm Ask a question

    4.80★15

    Resolvia Ai

    Resolvia AI Helpdesk & Returns

    5.00★11

    Known for: ease-of-use

    SureCust

    Account & Checkout Blocks

    4.90★10

    AppToScale

    LunaChat Conversion AI ChatBot

    3.50★9

    Known for: customer-support

    Browse more inAll Support - Other apps

    Methodology

    Where the numbers come from.

    Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

    Find every brand running Login as Customer.

    Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

    Request access Get alerts on Login as Customer

    Prefer the source? View Login as Customer on the Shopify App Store ↗