Trusted Help Center & FAQ

Shopify faq app by Trusted apps·We help you to create SEO prepared FAQ pages for your store and a help center for your customers!

Snapshot

5.00(86 reviews)#10of 116 inFAQ

Ongoing.AI tracks Trusted Help Center & FAQ daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesFAQ

Rating

5.00

86 reviews

Pricing

From $4/mo

freemium

Built for Shopify

Yes

Years live

5

launched Jan 25, 2021

Last updated

Jul 1, 2026

Shopify listing

Recent activity

Review trajectory.

Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.

New reviews

7-day Δ

—

28-day Δ

+0

Rating change

7-day Δ

—

28-day Δ

+0.00

#86#86#86#85#855.003.752.501.250.00May 28May 31Jun 3Jun 6Jun 10Total reviewsRating (0–5)
Trusted Help Center & FAQ added 0 reviews over the last 28 days.

Category rank over time

Where Trusted Help Center & FAQ sits day-by-day in FAQ.

Position across the FAQ page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full FAQ leaderboard →

#3#5#8#10#12May 28May 31Jun 4Jun 7Jun 11Trusted Help Center & FAQ · #10Moose AI Chatbot & Live Chat · #9Variant Descriptions King · #11
Best position observed: #6. Trusted Help Center & FAQ slipped 4 positions over the window. Greyed lines: the apps sitting immediately around it on the latest snapshot.

Catalog position

Where Trusted Help Center & FAQ sits in the App Store.

Rank and percentile inside the FAQ category — the competitive shape of the niche around this app.

Rank in FAQ

#10

of 116 active apps

Review count percentile

92th

vs category siblings

Rating percentile

78th

vs category siblings

Years on App Store

5

since 2021

Listing change cadence

What Trusted Help Center & FAQ has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+22shopify_lastmod: 2026-06-10 → 2026-06-11shopify_lastmod: 2026-06-11 → 2026-06-12shopify_lastmod: 2026-06-12 → 2026-06-13shopify_lastmod: 2026-06-13 → 2026-06-14shopify_lastmod: 2026-06-14 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-18shopify_lastmod: 2026-06-18 → 2026-06-19shopify_lastmod: 2026-06-19 → 2026-06-20shopify_lastmod: 2026-06-20 → 2026-06-21shopify_lastmod: 2026-06-21 → 2026-06-22shopify_lastmod: 2026-06-22 → 2026-06-24shopify_lastmod: 2026-06-24 → 2026-06-26shopify_lastmod: 2026-06-26 → 2026-06-27shopify_lastmod: 2026-06-27 → 2026-06-28shopify_lastmod: 2026-06-28 → 2026-06-30shopify_lastmod: 2026-06-30 → 2026-07-01Jun 11, 26Jun 21, 26Jul 2, 26

Shopify Lastmod · Jul 2

2026-06-30 → 2026-07-01

Shopify Lastmod · Jul 1

2026-06-28 → 2026-06-30

Shopify Lastmod · Jun 29

2026-06-27 → 2026-06-28

PricingIdentity & listingCadence

Reviews

What merchants are saying

5.00(86 reviews)
  • 99%positive133
  • 0%neutral0
  • 1%negative2

Top themes

    What merchants praise

    “Good app for building a collapsible FAQ page. The layout is a little clunky but I am overall happy with the app.”
    Ralph's Orchard · 5★

    What merchants complain about

    “DONT USE. couldn't get it to work. the app is hidden on my shopify - no way to remove the app?! dont waste your time”
    Horse Identity Finder · 1★ · 2022-07-23

    Plans

    Trusted Help Center & FAQ pricing tiers.

    FREE

    Free

    • Main FAQ in a separate URL
    • Prepared FAQ templates
    • Fully customizable design
    • Easy to use
    • SEO friendly FAQ's
    • Mobile responsive

    Monthly

    $4.99/month

    • Beautiful Product FAQ's
    • Custom FAQ placement
    • Fully customizable design
    • Easy to use
    • SEO friendly
    • Mobile responsive

    Yearly

    $49.99/year

    • Beautiful Product FAQ's
    • Custom FAQ placement
    • Fully customizable design
    • Easy to use
    • SEO friendly
    • Mobile responsive

    Lifetime

    $79 one-time charge

    • One time payment
    • Beautiful Product FAQ's
    • Custom FAQ placement
    • Fully customizable design
    • Easy to use
    • SEO friendly
    • Mobile responsive

    Capabilities

    What Trusted Help Center & FAQ can do.

    The 15 capabilities Trusted Help Center & FAQ lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

    Editing tools

    4
    • HTML
    • Rich text editor
    • Videos
    • SEO

    Display options

    11
    • Accordions
    • Tabs
    • Sidebar
    • Product page
    • Collection page
    • FAQ page
    • Search bar
    • Search filters
    • Mobile responsive
    • Custom font and color
    • Custom CSS

    FAQ

    Trusted Help Center & FAQ — frequently asked questions.

    What is Trusted Help Center & FAQ on Shopify?
    Trusted Help Center & FAQ is a Shopify app in the FAQ category. FAQ help center page is fully customizable meaning you can adjust various aspects like font size, color, style, etc., to match your brand and style. The app is carefully built by taking all end users into consideration which makes your life easy. Trusted FAQ app doesn't require any changes in your theme and works independently so you don't need to have any coding/programming knowledge! Alongside the global FAQ - add SEO prepared FAQs to products, collections, blogs and any other custom page! It averages 5.00 out of 5 across 86 merchant reviews on the Shopify App Store.
    How much does Trusted Help Center & FAQ cost?
    Trusted Help Center & FAQ offers a free plan and 2 paid plans starting at $4/month and going up to $49.99/month. The free plan includes Main FAQ in a separate URL, Prepared FAQ templates, Fully customizable design, and Easy to use. The paid plans unlock advanced features beyond what's available on the free tier.
    Is Trusted Help Center & FAQ free?
    Yes — Trusted Help Center & FAQ offers a free plan alongside paid options. The free plan includes Main FAQ in a separate URL, Prepared FAQ templates, and Fully customizable design. Paid plans start at $4/month for advanced features.
    When was Trusted Help Center & FAQ launched?
    Trusted Help Center & FAQ launched on January 25, 2021 — over 5 years on the Shopify App Store. In that time it has gathered 86 merchant reviews.
    Is Trusted Help Center & FAQ Built for Shopify?
    Yes — Trusted Help Center & FAQ carries Shopify's Built for Shopify badge. This certification is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value, and is reviewed by the Shopify team rather than self-declared by the developer.
    What are the best Trusted Help Center & FAQ alternatives?
    Merchants commonly compare Trusted Help Center & FAQ with Chatty AI Chatbot & Live Chat, Moose AI Chatbot & Live Chat, HelpHub FAQ Page, Product FAQs, and EasySlide Accordion tabs & FAQ. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

    Alternatives

    Apps merchants pick instead.

    Chatty AI Sales Agent - For live chat & helpdesk

    Chatty AI Chatbot & Live Chat

    4.90★1,804

    Known for: bug

    Vegahub Technology Inc.

    Moose AI Chatbot & Live Chat

    5.00★486

    Avocados Lab

    HelpHub FAQ Page, Product FAQs

    5.00★211

    NexusMedia

    EasySlide Accordion tabs & FAQ

    5.00★163
    Browse more inAll FAQ apps

    Methodology

    Where the numbers come from.

    Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

    Find every brand running Trusted Help Center & FAQ.

    Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

    Request access Get alerts on Trusted Help Center & FAQ

    Prefer the source? View Trusted Help Center & FAQ on the Shopify App Store ↗