OngoingAI

Trusted Help Center & FAQ usage & market intelligence

Shopify rating

5.0 ★

90 reviews

What merchants actually report
4.99average· 84 reviews analyzed· 82 with written feedback
99% 5★0% ≤3★

42% of attributable reviewers are United States merchants. 11% had used the app for a year or more when they reviewed.

The developer rarely replies to reviews publicly.

Recent sentiment holds steady at 5.00, in line with the 4.99 lifetime average.

Rating · last 90d

5.00

Recent direction

Replies to reviews

0%

Developer response rate

Replies to critical

—

On 3★ and below

Long-term reviewers

11%

Using 1yr+ at review

Top merchant markets

United States 42%Canada 11%United Kingdom 10%Australia 8%Germany 6%

Tenure when reviewed

under a day 35%days 38%months 17%a year or more 11%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free plan available
FREEFree
  • • Main FAQ in a separate URL
  • • Prepared FAQ templates
  • • Fully customizable design
  • • Easy to use
  • • SEO friendly FAQ's
Monthly$4.99/month

3-day free trial

  • • Beautiful Product FAQ's
  • • Custom FAQ placement
  • • Fully customizable design
  • • Easy to use
  • • SEO friendly
Yearly$49.99/year

3-day free trial

  • • Beautiful Product FAQ's
  • • Custom FAQ placement
  • • Fully customizable design
  • • Easy to use
  • • SEO friendly
Lifetime$79 one-time charge
  • • One time payment
  • • Beautiful Product FAQ's
  • • Custom FAQ placement
  • • Fully customizable design
  • • Easy to use
What does Trusted Help Center & FAQ do?

Trusted helps you to create modern FAQ pages for your store. The app is carefully built by taking all end users into consideration which makes your life easy.

  • Create help center FAQ's that improve SEO, match your theme and your needs.
  • Fully customize questions and answers with our easy to use admin dashboard.
  • Static page that supports multiple language translations, product page FAQ's.
  • Show FAQs in a separate page and your product, collection & any other pages.
  • Admin is able to add images and videos to FAQ answers, format texts.

Features

FAQHTMLRich text editorVideosSEOAccordionsTabsSidebarProduct pageCollection pageFAQ pageSearch barSearch filtersMobile responsiveCustom font and colorCustom CSSSupport - Other
Review history
Daily review count on the Shopify App Store
90+6 · 27d~0.2/day· Rating steady at 5.0★
Aug 10Sep 5

Daily tracking from Aug 10, 2026 through today · 26 days observed

Category rankings
Live organic position on Shopify App Store category pages
  • Support - Other#1 on Aug 15 → #2 on Sep 5 · 22 observed days#2▼1
  • FAQ#5 on Aug 15 → #6 on Sep 5 · 22 observed days#6▼1

Tracked daily · last 22 days · as of 2026-09-05

Catalog position
Within FAQ on the App Store
Rank by reviews
#4 of 93
Review percentile
97th
Rating percentile
100th
On the App Store
5.6 yrs
Works with
Integrations listed for Trusted Help Center & FAQ
Shopify AdminBubble FAQFAQhelp centerJSON LDProduct FAQ
Apps similar to Trusted Help Center & FAQ
The App Store's own "more apps like this" for Trusted Help Center & FAQ
HelpOMatic : AI help responder

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4.7(6)

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Qe FAQ Page & Product FAQs
5.0(1)

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Frequently asked questions

Trusted helps you to create modern FAQ pages for your store. The app is carefully built by taking all end users into consideration which makes your life easy. It's a faq tool for ecommerce stores.