OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

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Pricing
Free plan available
Free
Free
  • • 50 AI resolutions per month
  • • Grounded answers from your store's real
  • • Suggested replies
  • • Storefront chat widget
  • • 25 knowledge articles
Starter
$19/month
14-day free trial · or $190/year and save 17%
  • • 250 AI resolutions per month
  • • Autonomous actions turn on (guarded)
  • • Issues refunds up to $50 on its own
  • • Brand-voice escalation drafts
  • • Smart escalation to a human
Pro
$49/month
14-day free trial · or $490/year and save 17%
  • • 1,000 AI resolutions per month
  • • Issues refunds up to $150 on its own
  • • Voice-of-Customer insights
  • • Proactive WISMO Inbox drafts
  • • Multilingual replies
Scale
$149/month
14-day free trial · or $1,490/year and save 17%
  • • 5,000 AI resolutions per month
  • • Issues refunds up to $500 on its own
  • • Cross-shop benchmarks (anonymized)
  • • Higher autonomy caps
  • • Priority processing
What does Kernvel SupportIQ do?

The AI support agent that actually does the work — and never charges you per ticket. SupportIQ answers your customers, tracks their orders, issues refunds, etc

  • The autonomous support agent for store.
  • An agent that acts, not just answers. App imports your Shopify policies, etc
  • Handles photos — and spots fake ones.
  • Voice of Customer + AI quality, automatically
  • A public API + webhooks. Compliance + scale.

Features

ChatAI chatbotsLive chatMulti-languageAgent analyticsCustomer insightsGreetingsProduct recommendationsQuick repliesReview requestsShipping alertsOrder updatesSend transcriptColor and fontBusiness hoursWelcome messagesChat buttonsChat assignmentChat flowsAgent avatar
Review history
Daily review count on the Shopify App Store
0±0 · 30d· Rating steady at 0.0★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Chat
    #841▼1

Tracked daily · last 7 days · as of 2026-09-25

Catalog position
Within Chat on the App Store
Rank by reviews
#687 of 891
Review percentile
23th
Rating percentile
61th
On the App Store
0.2 yrs
Works with
Integrations listed for Kernvel SupportIQ
chat supportKernvel AI AuctionKernvel GateIQKernvel ListIQKernvel ReturnIQ
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Frequently asked questions

The AI support agent that actually does the work — and never charges you per ticket. SupportIQ answers your customers, tracks their orders, issues refunds, etc It's a chat tool for ecommerce stores.