OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

Watch for changes
Pricing
Free plan available
Free
Free
  • • Email + 1 channel
  • • 1 agent seat
  • • 100 conversations/month
  • • Community support
Starter
$49/month
14-day free trial · or $468/year and save 20%
  • • EVERYTHING IN FREE, PLUS
  • • All channels (Shopify, eBay, Amazon, Mir
  • • 2 agent seats
  • • 500 conversations/month
  • • Email support
Growth
$189/month
14-day free trial · or $1,788/year and save 21%
  • • EVERYTHING IN STARTER, PLUS
  • • 5 agent seats
  • • 2,000 conversations/month
  • • Buzz AI bot + copilot
  • • Macros + automations
Pro
$439/month
14-day free trial · or $4,188/year and save 21%
  • • EVERYTHING IN GROWTH, PLUS
  • • Unlimited agents
  • • 10,000 conversations/month
  • • Custom forms + screen share
  • • Multi-brand support
What does Hive Help Desk do?

HIVE Helpdesk brings all your customer support channels into one dashboard. Manage live chat, email, Facebook Messenger, Instagram DM, WhatsApp, an...

  • Unified inbox for live chat, email, Messenger, Instagram, WhatsApp and SMS
  • View Shopify orders and customer details alongside every conversation
  • Auto-translate messages in real time across five languages
  • Customizable live chat widget with business hours and omnichannel menu
  • Automation rules to route and assign tickets by channel or language

Features

ChatLive chatEmail chatMulti-languageReal-time translationOrder updatesSend transcriptColor and fontEmojis and stickersChat windowBusiness hoursWelcome messagesChat buttonsChat assignmentAgent avatar
Review history
Daily review count on the Shopify App Store
0±0 · 30d· Rating steady at 0.0★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Chat
    #598▲2

Tracked daily · last 7 days · as of 2026-09-25

Catalog position
Within Chat on the App Store
Rank by reviews
#567 of 891
Review percentile
36th
Rating percentile
61th
On the App Store
0.2 yrs
Works with
Integrations listed for Hive Help Desk
FacebookInstagramLinnworksTwilioWoocommerce
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Frequently asked questions

HIVE Helpdesk brings all your customer support channels into one dashboard. Manage live chat, email, Facebook Messenger, Instagram DM, WhatsApp, an... It's a chat tool for ecommerce stores.