Hive Help Desk

Shopify chat app by Backroom Studio·All-in-one helpdesk: live chat, email, Messenger, Instagram, WhatsApp & SMS in one shared inbox.

Snapshot

#801of 820 inChat

Hive Help Desk is newly listed on the Shopify App Store. Ongoing.AI is observing daily category rank, search-keyword position, install footprint, and listing changes from launch — first tracked Jul 1, 2026. The trajectory is being captured before the first reviews accumulate.

CategoriesChat

Pricing

From $49/mo

freemium

Built for Shopify

No

Years live

0

launched Jun 30, 2026

Last updated

Jul 2, 2026

Shopify listing

Recent activity

Review trajectory.

Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.

New reviews

7-day Δ

—

28-day Δ

—

Rating change

7-day Δ

+0.00

28-day Δ

+0.00

Catalog position

Where Hive Help Desk sits in the App Store.

Rank and percentile inside the Chat category — the competitive shape of the niche around this app.

Rank in Chat

#801

of 820 active apps

Review count percentile

0th

vs category siblings

Rating percentile

0th

vs category siblings

Years on App Store

0

since 2026

Listing change cadence

What Hive Help Desk has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 daysshopify_lastmod: set to 2026-06-30name: set to Hive Help Desktagline: set to All-in-one helpdesk: live chat, …description: set to HIVE Helpdesk brings all your cu…icon_url: set to https://cdn.shopify.com/app-stor…pricing_model: set to freemiumpricing_tiers: set to Free (+3 more)primary_price_value: set to 49categories: set to Chatlaunched_at: set to Jun 30, 2026works_with: set to Facebook Instagram Linnworks Twi…shopify_lastmod: 2026-06-30 → 2026-07-02Jun 13, 26Jun 23, 26Jul 4, 26

Shopify Lastmod · Jul 3

2026-06-30 → 2026-07-02

Works With · Jul 1

set to Facebook Instagram Linnworks Twi…

Launched At · Jul 1

set to Jun 30, 2026

PricingIdentity & listingCadence

Plans

Hive Help Desk pricing tiers.

Free

Free

  • Email + 1 channel
  • 1 agent seat
  • 100 conversations/month
  • Community support

Starter

$49/month

  • EVERYTHING IN FREE, PLUS
  • All channels (Shopify, eBay, Amazon, Mir
  • 2 agent seats
  • 500 conversations/month
  • Email support

Growth

$189/month

  • EVERYTHING IN STARTER, PLUS
  • 5 agent seats
  • 2,000 conversations/month
  • Buzz AI bot + copilot
  • Macros + automations

Pro

$439/month

  • EVERYTHING IN GROWTH, PLUS
  • Unlimited agents
  • 10,000 conversations/month
  • Custom forms + screen share
  • Multi-brand support

Capabilities

What Hive Help Desk can do.

The 14 capabilities Hive Help Desk lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

Real-time messaging

4
  • Live chat
  • Email chat
  • Multi-language
  • Real-time translation

Automated responses

2
  • Order updates
  • Send transcript

Customization

8
  • Color and font
  • Emojis and stickers
  • Chat window
  • Business hours
  • Welcome messages
  • Chat buttons
  • Chat assignment
  • Agent avatar

FAQ

Hive Help Desk — frequently asked questions.

What is Hive Help Desk on Shopify?
Hive Help Desk is a Shopify app in the Chat category. HIVE Helpdesk brings all your customer support channels into one dashboard. Manage live chat, email, Facebook Messenger, Instagram DM, WhatsApp, and SMS conversations from a single shared inbox. Agents can view Shopify order details alongside each conversation, translate messages in real time across five languages, and use template responses to reply faster. Set up automation rules to route tickets by channel or language, track response times with SLA monitoring, and add a customizable chat widg.
How much does Hive Help Desk cost?
Hive Help Desk offers a free plan and 3 paid plans starting at $49/month and going up to $439/month. The free plan includes Email + 1 channel, 1 agent seat, 100 conversations/month, and Community support. The paid plans unlock advanced features beyond what's available on the free tier.
Is Hive Help Desk free?
Yes — Hive Help Desk offers a free plan alongside paid options. The free plan includes Email + 1 channel, 1 agent seat, and 100 conversations/month. Paid plans start at $49/month for advanced features.
When was Hive Help Desk launched?
Hive Help Desk launched on June 30, 2026.
Is Hive Help Desk Built for Shopify?
Hive Help Desk does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
What are the best Hive Help Desk alternatives?
Merchants commonly compare Hive Help Desk with Shopify Inbox, Chatty AI Chatbot & Live Chat, Tidio, and Pushdaddy Many Chat ,Cloud API. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

Alternatives

Apps merchants pick instead.

Shopify

Shopify Inbox

4.70★5,443

Known for: missing-features

Chatty AI Sales Agent - For live chat & helpdesk

Chatty AI Chatbot & Live Chat

4.90★1,809

Known for: bug

TIDIO LLC

Tidio ‑ Live Chat & AI Chatbot

4.70★1,272

Known for: customer-support

Pushdaddy

Pushdaddy Many Chat ,Cloud API

4.30★985

Known for: customer-support

Browse more inAll Chat apps

Methodology

Where the numbers come from.

Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

Find every brand running Hive Help Desk.

Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

Track Hive Help Desk — free Start free

Prefer the source? View Hive Help Desk on the Shopify App Store ↗