Extend Shopper Operations
Shopify warranties and insurance app by Extend·Automated customer segmentation. Personalized policies can boost margins, stop fraud, and grow LTV.
Snapshot
Ongoing.AI tracks Extend Shopper Operations daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.
Rating
4.60
21 reviews
Pricing
Free
free
Built for Shopify
No
Years live
4
launched Nov 18, 2021
Last updated
Jun 30, 2026
Shopify listing
Recent activity
Review trajectory.
Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.
New reviews
7-day Δ
—
28-day Δ
+0
Rating change
7-day Δ
—
28-day Δ
+0.00
Category rank over time
Where Extend Shopper Operations sits day-by-day in Warranties and insurance.
Position across the Warranties and insurance page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Warranties and insurance leaderboard →
Catalog position
Where Extend Shopper Operations sits in the App Store.
Rank and percentile inside the Warranties and insurance category — the competitive shape of the niche around this app.
Rank in Warranties and insurance
#19
of 84 active apps
Review count percentile
78th
vs category siblings
Rating percentile
52th
vs category siblings
Years on App Store
4
since 2021
Listing change cadence
What Extend Shopper Operations has changed lately.
Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.
Shopify Lastmod · Jul 1
2026-06-29 → 2026-06-30
Shopify Lastmod · Jun 30
2026-06-24 → 2026-06-29
Shopify Lastmod · Jun 25
2026-06-19 → 2026-06-24
Reviews
What merchants are saying
- 92%positive22
- 0%neutral0
- 8%negative2
Popular mentions
- customer support
- missing features
- pricing
Top themes
- customer support1
- missing features1
- pricing1
What merchants praise
“We recently started a partnership with Extend and we are so glad we did! You simply earn with them. Better yet is they are there to take care of your customers when they have accidental damage on their purchases! The team consisting of extremely helpful experts from Jerry to Kushal, Hank and all others make a huge difference. Extend helps you extend peace of mind to your customers! Aaron (Luna Furniture - Houston, TX)”
What merchants complain about
“I had a disappointing experience with the Extend app. Despite the promising features, the app fell short in several areas. First, the interface is cluttered and not user-friendly, making it difficult to navigate. Additionally, I encountered frequent crashes and glitches, which significantly hindered my ability to use the app effectively. The customer support was unresponsive and unhelpful when I reached out for assistance. Overall, the app did not meet my expectations and I would not recommend it to others.”
Capabilities
What Extend Shopper Operations can do.
The 18 capabilities Extend Shopper Operations lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.
Coverage type
9- Shipping
- Stolen packages
- Lost packages
- Damaged packages
- Extended warranty
- Fixed pricing
- Dynamic pricing
- Percentage pricing
- Returns and exchanges
Claims management
9- Auto-handling
- Claims portal
- Request form
- Chatbot
- Custom policies
- Vendor handling
- Claims dashboard
- Tracking
- Email notifications
FAQ
Extend Shopper Operations — frequently asked questions.
What is Extend Shopper Operations on Shopify?
How much does Extend Shopper Operations cost?
Is Extend Shopper Operations free?
When was Extend Shopper Operations launched?
Is Extend Shopper Operations Built for Shopify?
What are the best Extend Shopper Operations alternatives?
Alternatives
Apps merchants pick instead.
XCOTTON CO.
Xcotton Post Purchase Guard
Navidium Apps
Navidium Shipping Protection
Known for: billing-issues
Captain Insure
Captain Shipping Protection
Known for: integration-issues
Lucent Innovation
Simply Shipping Protection
Known for: bug
Methodology
Where the numbers come from.
Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .
Find every brand running Extend Shopper Operations.
Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.
Prefer the source? View Extend Shopper Operations on the Shopify App Store ↗