OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

Watch for changes
Shopify rating
5.0 ★
729 reviews
What merchants actually report
5.00average· 656 reviews analyzed· 649 with written feedback
100% 5★0% ≤3★

39% of attributable reviewers are Hong Kong SAR merchants. 4% had used the app for a year or more when they reviewed.

The developer rarely replies to reviews publicly.

Recent sentiment holds steady at 5.00, in line with the 5.00 lifetime average.

Rating · last 90d
5.00
Recent direction
Replies to reviews
0%
Developer response rate
Replies to critical
—
On 3★ and below
Long-term reviewers
4%
Using 1yr+ at review
Top merchant markets
Hong Kong SAR 39%United States 37%China 17%Germany 3%United Kingdom 2%
Tenure when reviewed
under a day 1%days 18%months 78%a year or more 4%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

What does Xcotton Post Purchase Guard do?

Protect every order with shipping, product, delay, and warranty protection. Reduce post-purchase friction, resolve issues faster, and build customer trust.

  • Up to 90 days of protection for lost, damaged, stolen, delayed orders & more
  • Extended warranty add-on; boost revenue and increase retention
  • Fast, hassle-free claims management in one place with 24/7 customer support
  • Flexible protection & resolution options for post-purchase issues
  • Auto install in minutes with seamless Shopify integration

Features

Warranties and insuranceShippingStolen packagesLost packagesDamaged packagesExtended warrantyReturns and exchangesCart pageCheckoutCustom widgetClaims portalRequest formEmail notificationsAutomated refundsManual refundsExchangesReplacementsGift cardsDiscount codesReturn portalReturn reasonsMulti-languageReturn trackingCustom brandingRefund managementAnalytics
Review history
Daily review count on the Shopify App Store
729+213 · 30d~7.1/day· Rating steady at 5.0★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Warranties and insurance
    #1
  • Returns and exchanges
    #2▲1

Tracked daily · last 30 days · as of 2026-09-24

Catalog position
Within Warranties and insurance on the App Store
Rank by reviews
#1 of 65
Review percentile
100th
Rating percentile
100th
On the App Store
2.1 yrs
Works with
Integrations listed for Xcotton Post Purchase Guard
CheckoutCustomer accountsShopify Admin
Apps similar to Xcotton Post Purchase Guard
The App Store's own "more apps like this" for Xcotton Post Purchase Guard
Corso
4.9(20)

Free to install

Guide Protection + Returns
4.8(55)

Free to install

Gooval‑Shipping Secure Service
5.0(3)

Free

Frequently asked questions

Protect every order with shipping, product, delay, and warranty protection. Reduce post-purchase friction, resolve issues faster, and build customer trust. It's a warranties and insurance tool for ecommerce stores.