Warranties and insurance · refreshed Jun 12, 2026
Guide Protection & Returns for Shopify
by Guide Inc · Post-purchase platform for shipping protection, returns, and order tracking.
44 reviews, 4.70★ average. Live data from the Shopify App Store + Ongoing.AI’s daily install crawl — updated Jun 12, 2026.
Rating
4.70
44 reviews
Pricing
From $0/mo
freemium
Built for Shopify
No
Years live
5
launched Oct 14, 2020
Last updated
Jun 9, 2026
Shopify listing
Recent activity
Review trajectory.
Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.
New reviews
7-day Δ
+0
28-day Δ
+3
Rating change
7-day Δ
+0.00
28-day Δ
+0.10
Category rank over time
Where Guide Protection & Returns sits day-by-day in Warranties and insurance.
Position across the Warranties and insurance page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart.
Catalog position
Where Guide Protection & Returns sits in the App Store.
Rank and percentile inside the Warranties and insurance category — the competitive shape of the niche around this app.
Rank in Warranties and insurance
#10
of 82 active apps
Review count percentile
88th
vs category siblings
Rating percentile
54th
vs category siblings
Years on App Store
5
since 2020
Listing change cadence
What Guide Protection & Returns has changed lately.
Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.
Shopify Lastmod · Jun 10
2026-06-05 → 2026-06-09
Shopify Lastmod · Jun 6
2026-06-04 → 2026-06-05
Shopify Lastmod · Jun 5
2026-05-29 → 2026-06-04
Review fingerprint
What merchants raise, and how they feel about it.
Sentiment breakdown
- Positive88% · 37
- Neutral0% · 0
- Negative12% · 5
“My mind has been at peace since the day I installed Guide shipping protection. Filing claims with USPS was a hassle and they always reject our claims, even when the tracking number shows that it was delivered to a different zip code. Chelsey, my contact from Guide team has been so helpful. She has helped me tremendously dealing some difficult claims. The one thing Guide can improve on is their processing time. Overall, i am a happy client and will continue to use Guide for my business.”
“This is a total disaster. support is terrible. cannot process claims. total scam as far as I am concerned.”
Top themes
- 1. ease-of-use1
- 2. customer-support1
- 3. pricing1
- 4. feature-request1
Plans
Guide Protection & Returns pricing tiers.
Free
Free to install
Alternatives
Apps merchants pick instead.
Methodology
Where the numbers come from.
Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated Jun 12, 2026.
Find every brand running Guide Protection & Returns.
Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.
Prefer the source? View Guide Protection & Returns on the Shopify App Store ↗