OngoingAI

Guide Protection + Returns usage & market intelligence

Shopify rating

4.7 ★

54 reviews

What merchants actually report
4.60average· 45 reviews analyzed· 45 with written feedback
84% 5★9% ≤3★

84% of attributable reviewers are United States merchants. 38% had used the app for a year or more when they reviewed.

The developer rarely replies to reviews publicly.

Recent reviewers rate Guide Protection + Returns 5.00, above its 4.60 lifetime average.

Rating · last 90d

5.00

Recent direction

Replies to reviews

0%

Developer response rate

Replies to critical

0%

On 3★ and below

Long-term reviewers

38%

Using 1yr+ at review

Top merchant markets

United States 84%Canada 11%Slovakia 2%Australia 2%

Tenure when reviewed

days 16%months 47%a year or more 38%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free to install
FreeFree to install
What does Guide Protection + Returns do?

Transform your post-purchase experience with Guide. Our AI-powered platform makes returns and exchanges effortless, protects shipments from loss, d...

  • Launch AI-powered returns & exchanges with seamless store and ERP integrations
  • Protect shipments from loss, damage & theft with full-service protection
  • Use AI to automate returns, claims, routing, and post-purchase workflows
  • Turn approved replacement claims into full-retail reorders through your store
  • Detect repeat claims and protect revenue with AI-powered fraud intelligence

Features

Warranties and insuranceShippingStolen packagesLost packagesDamaged packagesExtended warrantyDynamic pricingReturns and exchangesCart pageCheckoutCustom widgetCoverage confirmationCustom brandingRevenue sharingAuto-handlingClaims portalCustom policiesClaims dashboardTrackingEmail notificationsAutomated refundsManual refundsExchangesReplacementsQR codesGift cardsStore creditGift returnsDiscount codesAutomated approvalsReturn portalNon-returnable itemsReturn windowsReturn reasonsMulti-languageShipping labelsReturn trackingSMS notificationsRefund managementStock updates
Review history
Daily review count on the Shopify App Store
54+7 · 29d~0.2/day· Rating 4.6★ → 4.7★
Aug 17Sep 14

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Warranties and insurance#22
  • Returns and exchanges#57▼6

Tracked daily · last 30 days · as of 2026-09-15

Catalog position
Within Warranties and insurance on the App Store
Rank by reviews
#5 of 65
Review percentile
94th
Rating percentile
58th
On the App Store
5.9 yrs
Works with
Integrations listed for Guide Protection + Returns
CheckoutNetSuiteReBuyRecharge, Skio SubscriptionsTapCart, Shop PayTikTok ShopZendesk, Gorgias, Klaviyo
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Frequently asked questions

Transform your post-purchase experience with Guide. Our AI-powered platform makes returns and exchanges effortless, protects shipments from loss, d... It's a warranties and insurance tool for ecommerce stores.