Guide Protection + Returns
Shopify warranties and insurance app by Guide Inc·Full Service post-purchase platform for shipping protection, returns, and order tracking.
Snapshot
Ongoing.AI tracks Guide Protection + Returns daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.
Rating
4.70
44 reviews
Pricing
From $0/mo
freemium
Built for Shopify
No
Years live
5
launched Oct 14, 2020
Last updated
Jun 30, 2026
Shopify listing
Recent activity
Review trajectory.
Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.
New reviews
7-day Δ
+0
28-day Δ
+0
Rating change
7-day Δ
+0.00
28-day Δ
+0.00
Category rank over time
Where Guide Protection + Returns sits day-by-day in Warranties and insurance.
Position across the Warranties and insurance page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Warranties and insurance leaderboard →
Catalog position
Where Guide Protection + Returns sits in the App Store.
Rank and percentile inside the Warranties and insurance category — the competitive shape of the niche around this app.
Rank in Warranties and insurance
#11
of 84 active apps
Review count percentile
88th
vs category siblings
Rating percentile
54th
vs category siblings
Years on App Store
5
since 2020
Listing change cadence
What Guide Protection + Returns has changed lately.
Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.
Categories · Jul 1
Warranties and insurance → Warranties and insurance (+1 mor…
Name · Jul 1
Guide Protection & Returns → Guide Protection + Returns
Shopify Lastmod · Jul 1
2026-06-29 → 2026-06-30
Reviews
What merchants are saying
- 88%positive37
- 0%neutral0
- 12%negative5
Popular mentions
- ease of use
- customer support
- pricing
- feature request
Top themes
- ease of use1
- customer support1
- pricing1
- feature request1
What merchants praise
“My mind has been at peace since the day I installed Guide shipping protection. Filing claims with USPS was a hassle and they always reject our claims, even when the tracking number shows that it was delivered to a different zip code. Chelsey, my contact from Guide team has been so helpful. She has helped me tremendously dealing some difficult claims. The one thing Guide can improve on is their processing time. Overall, i am a happy client and will continue to use Guide for my business.”
What merchants complain about
“This is a total disaster. support is terrible. cannot process claims. total scam as far as I am concerned.”
Plans
Guide Protection + Returns pricing tiers.
Free
Free to install
Capabilities
What Guide Protection + Returns can do.
The 44 capabilities Guide Protection + Returns lists across each of its 2 categories, in Shopify’s own taxonomy. Pulled directly from the App Store listing.
Warranties and insurance
Coverage type
7- Shipping
- Stolen packages
- Lost packages
- Damaged packages
- Extended warranty
- Dynamic pricing
- Returns and exchanges
Opt-in experience
6- Cart page
- Checkout
- Custom widget
- Coverage confirmation
- Custom branding
- Revenue sharing
Claims management
6- Auto-handling
- Claims portal
- Custom policies
- Claims dashboard
- Tracking
- Email notifications
Returns and exchanges
Return options
9- Automated refunds
- Manual refunds
- Exchanges
- Replacements
- QR codes
- Gift cards
- Store credit
- Gift returns
- Discount codes
Return management
16- Automated approvals
- Return portal
- Custom policies
- Non-returnable items
- Return windows
- Return reasons
- Multi-language
- Shipping labels
- Return tracking
- SMS notifications
- Email notifications
- Custom branding
- Refund management
- Stock updates
- Customer blocklists
- Analytics
FAQ
Guide Protection + Returns — frequently asked questions.
What is Guide Protection + Returns on Shopify?
How much does Guide Protection + Returns cost?
When was Guide Protection + Returns launched?
Is Guide Protection + Returns Built for Shopify?
What are the best Guide Protection + Returns alternatives?
What do merchants praise about Guide Protection + Returns?
Alternatives
Apps merchants pick instead.
401layers UG (haftungsbeschraenkt)
EU Withdrawal Button & Form
Known for: customization
AfterShip
AfterShip Returns & Exchanges
Known for: bug
Appsdart Solutions Private Limited
Return Prime:Return & Exchange
Known for: reliability
ShipStation
ShipStation
Known for: account-management
Methodology
Where the numbers come from.
Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .
Find every brand running Guide Protection + Returns.
Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.
Prefer the source? View Guide Protection + Returns on the Shopify App Store ↗