OngoingAI
E

Ernest: AI Customer Support

5.0(8)

Ernest answers your customers, resolves what it can, and shows you what your store is missing

by Ernestapps.shopify.com
App Store
ChatAI chatbotsLive chatSMSEmail chatPush notificationsCustomer insightsDiscounts
About Ernest: AI Customer Support

Ernest is an AI support agent for Shopify stores that answers shoppers' questions — orders, returns, and products — from your store data, right out of the box

Pricing
Free plan available
FreeFree
  • • 100 conversations, lifetime
  • • Never expires, no card needed
  • • 1 knowledge source
Starter Plan$49/month
  • • 500 conversations/mo
  • • 10 knowledge sources
  • • Replay past tickets before go-live
  • • Upload files as knowledge
  • • Custom widget colours and logo
Growth Plan$149/month
  • • 2,000 conversations/mo
  • • 50 knowledge sources
  • • Connect 3 tool servers (MCP)
  • • Everything in Starter
Scale Plan$299/month
  • • Everything in Growth
  • • 10,000 conversations/mo
  • • Unlimited knowledge sources
  • • White label
Catalog position
Within Chat on the App Store
Rank by reviews
#94 of 793
Review percentile
88th
Rating percentile
100th
On the App Store
0.1 yrs
Works with
Integrations listed for Ernest: AI Customer Support
EmailFacebookInstagramWhatsApp

Frequently asked questions

What is Ernest?

Ernest is an AI support agent for Shopify stores that answers shoppers' questions — orders, returns, and products — from your store data, right out of the box It's a chat tool for ecommerce stores.

Is Ernest well reviewed?

Ernest holds an average rating of 5.0 out of 5 across 8 reviews.

How much does Ernest cost?

Free plan available