OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

Watch for changes
Shopify rating
5.0 ★
6 reviews
Pricing
Free plan available
Free
Free
  • • 100 conversations, lifetime
  • • Never expires, no card needed
  • • 1 knowledge source
Starter Plan
$49/month
  • • 500 conversations/mo
  • • 10 knowledge sources
  • • Replay past tickets before go-live
  • • Upload files as knowledge
  • • Custom widget colours and logo
Growth Plan
$149/month
  • • 2,000 conversations/mo
  • • 50 knowledge sources
  • • Connect 3 tool servers (MCP)
  • • Everything in Starter
Scale Plan
$299/month
  • • Everything in Growth
  • • 10,000 conversations/mo
  • • Unlimited knowledge sources
  • • White label
What does Ernest do?

Ernest is an AI chatbot and helpdesk for Shopify. It answers customer questions, tracks orders, handles returns and recommends products 24/7. Free plan.

  • Answers customer service questions 24/7 from your own pages and policies
  • Order tracking, returns and cancellations in chat; refunds need your approval
  • Shopping assistant answers pre-sale product questions from your live catalog
  • Replay your real tickets and check every answer before it goes live
  • Hands off to your team by email when a question needs a person

Features

ChatAI chatbotsLive chatEmail chatCustomer insightsFAQsGreetingsProduct recommendationsQuick repliesOrder updatesColor and fontWelcome messages
Review history
Daily review count on the Shopify App Store
6−1 · 30d· Rating steady at 5.0★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Chat
    #166▼73

Tracked daily · last 29 days · as of 2026-09-25

Catalog position
Within Chat on the App Store
Rank by reviews
#129 of 891
Review percentile
86th
Rating percentile
100th
On the App Store
0.2 yrs
Works with
Integrations listed for Ernest: AI Chatbot & Helpdesk
Email
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Frequently asked questions

Ernest is an AI chatbot and helpdesk for Shopify. It answers customer questions, tracks orders, handles returns and recommends products 24/7. Free plan. It's a chat tool for ecommerce stores.