OngoingAI

DeskWired usage & market intelligence

Pricing
Free plan available
FreeFree
  • • 1 seat
  • • Shared inbox
  • • Live chat widget
  • • Shopify integration
  • • Customer/order sidebar
Starter$19/month

or $193.80/year and save 15%

  • • Everything in Free
  • • 3 seats
  • • Unlimited conversations
  • • Custom widget branding
  • • AI drafts included
Growth$49/month

or $499.80/year and save 15%

  • • Everything in Starter
  • • 10 seats
  • • Team support workflows
  • • SLA workflows
  • • Team assignment workflows
Pro$99/month

14-day free trial · or $1,009.80/year and save 15%

  • • Everything in Growth
  • • 25 seats
  • • AI-assisted support tools
  • • Shopify-focused support workflows
  • • AI-assisted workflow drafts
What does DeskWired do?

AI-powered Shopify helpdesk with live chat, shared inbox, order context, email support, automation and Tip AI to help teams support customers faster.

  • Real-time customer chat directly from your support inbox
  • AI + human agent handoff for faster, smarter support
  • Shopify customer and order context inside support workflows.
  • Saved replies, routing, and support workflow tools.

Features

ChatAI chatbotsLive chatAgent analyticsCustomer insightsCart recoveryDiscountsFAQsGreetingsProduct recommendationsOrder updatesCross-sellUpsellChat windowWelcome messagesChat buttonsChat flows
Review history
Daily review count on the Shopify App Store
0−1 · 26d· Rating 4.0★ → 0.0★
Aug 10Sep 4

Daily tracking from Aug 10, 2026 through today · 25 days observed

Catalog position
Within Chat on the App Store
Rank by reviews
#712 of 852
Review percentile
17th
Rating percentile
61th
On the App Store
0.2 yrs
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Frequently asked questions

AI-powered Shopify helpdesk with live chat, shared inbox, order context, email support, automation and Tip AI to help teams support customers faster. It's a chat tool for ecommerce stores.