OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

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Pricing
Free plan available
Free
Free
  • • 1 seat
  • • Shared inbox
  • • Live chat widget
  • • Shopify integration
  • • Customer/order sidebar
Starter
$19/month
or $193.80/year and save 15%
  • • Everything in Free
  • • 3 seats
  • • Unlimited conversations
  • • Custom widget branding
  • • AI drafts included
Growth
$49/month
or $499.80/year and save 15%
  • • Everything in Starter
  • • 10 seats
  • • Team support workflows
  • • SLA workflows
  • • Team assignment workflows
Pro
$99/month
14-day free trial · or $1,009.80/year and save 15%
  • • Everything in Growth
  • • 25 seats
  • • AI-assisted support tools
  • • Shopify-focused support workflows
  • • AI-assisted workflow drafts
What does DeskWired do?

AI-powered Shopify helpdesk with live chat, shared inbox, order context, email support, automation and Tip AI to help teams support customers faster.

  • Real-time customer chat directly from your support inbox
  • AI + human agent handoff for faster, smarter support
  • Shopify customer and order context inside support workflows.
  • Saved replies, routing, and support workflow tools.

Features

ChatAI chatbotsLive chatAgent analyticsCustomer insightsCart recoveryDiscountsFAQsGreetingsProduct recommendationsOrder updatesCross-sellUpsellChat windowWelcome messagesChat buttonsChat flows
Review history
Daily review count on the Shopify App Store
0−1 · 30d· Rating 4.0★ → 0.0★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Chat
    #676▲3

Tracked daily · last 6 days · as of 2026-09-24

Catalog position
Within Chat on the App Store
Rank by reviews
#711 of 889
Review percentile
20th
Rating percentile
61th
On the App Store
0.2 yrs
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Frequently asked questions

AI-powered Shopify helpdesk with live chat, shared inbox, order context, email support, automation and Tip AI to help teams support customers faster. It's a chat tool for ecommerce stores.