OngoingAI

Botwala usage & market intelligence

Shopify rating

5.0 ★

3 reviews

Pricing
Free plan available
FREEFree
Starter$29/month

or $329/year and save 5%

Pro$49/month

or $550/year and save 6%

Business$129/month

or $1,490/year and save 4%

What does Botwala do?

Botwala gives Shopify merchants a shared inbox for customer conversations, combining AI-assisted replies, product guidance, cart support, and human...

  • Shared inbox for customer conversations
  • AI-assisted replies for common support questions
  • Human handoff for conversations that need your team
  • AI agent can help customers add products to cart

Features

ChatAI chatbotsLive chatEmail chatMulti-languagePush notificationsDiscountsFAQsGreetingsProduct recommendationsQuick repliesOrder updatesCross-sellUpsellColor and fontEmojis and stickersChat windowBusiness hoursWelcome messagesChat buttonsTaggingChat assignmentChat flowsAgent avatar
Review history
Daily review count on the Shopify App Store
3+1 · 26d· Rating steady at 5.0★
Aug 10Sep 4

Daily tracking from Aug 10, 2026 through today · 25 days observed

Catalog position
Within Chat on the App Store
Rank by reviews
#186 of 852
Review percentile
78th
Rating percentile
100th
On the App Store
0.2 yrs
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Frequently asked questions

Botwala gives Shopify merchants a shared inbox for customer conversations, combining AI-assisted replies, product guidance, cart support, and human... It's a chat tool for ecommerce stores.