OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

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Shopify rating
5.0 ★
3 reviews
Pricing
Free plan available
FREE
Free
Starter
$29/month
or $329/year and save 5%
Pro
$49/month
or $550/year and save 6%
Business
$129/month
or $1,490/year and save 4%
What does Botwala do?

Botwala gives Shopify merchants a shared inbox for customer conversations, combining AI-assisted replies, product guidance, cart support, and human...

  • Shared inbox for customer conversations
  • AI-assisted replies for common support questions
  • Human handoff for conversations that need your team
  • AI agent can help customers add products to cart

Features

ChatAI chatbotsLive chatEmail chatMulti-languagePush notificationsDiscountsFAQsGreetingsProduct recommendationsQuick repliesOrder updatesCross-sellUpsellColor and fontEmojis and stickersChat windowBusiness hoursWelcome messagesChat buttonsTaggingChat assignmentChat flowsAgent avatar
Review history
Daily review count on the Shopify App Store
3±0 · 30d· Rating steady at 5.0★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Chat
    #213▲1

Tracked daily · last 6 days · as of 2026-09-24

Catalog position
Within Chat on the App Store
Rank by reviews
#189 of 889
Review percentile
79th
Rating percentile
100th
On the App Store
0.2 yrs
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Frequently asked questions

Botwala gives Shopify merchants a shared inbox for customer conversations, combining AI-assisted replies, product guidance, cart support, and human... It's a chat tool for ecommerce stores.