Baback ‑ Post purchase

Shopify order tracking app by Baback·Baback is the automated interface for managing all the order post-purchase (Tracking & Return)

Snapshot

5.00(7 reviews)#55of 256 inOrder tracking

Ongoing.AI tracks Baback ‑ Post purchase daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesOrder trackingReturns and exchanges

Rating

5.00

7 reviews

Pricing

Free

free

Built for Shopify

No

Years live

4

launched May 6, 2022

Last updated

Jul 3, 2026

Shopify listing

Category rank over time

Where Baback ‑ Post purchase sits day-by-day in Order tracking.

Position across the Order tracking page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Order tracking leaderboard →

#23#29#35#41#47May 28May 31Jun 4Jun 8Jun 12Baback ‑ Post purchase · #40Ultimate Custom Order Status · #39LiveChat · #41
Best position observed: #37. Baback ‑ Post purchase slipped 3 positions over the window. Greyed lines: the apps sitting immediately around it on the latest snapshot.

Catalog position

Where Baback ‑ Post purchase sits in the App Store.

Rank and percentile inside the Order tracking category — the competitive shape of the niche around this app.

Rank in Order tracking

#55

of 256 active apps

Review count percentile

78th

vs category siblings

Rating percentile

73th

vs category siblings

Years on App Store

4

since 2022

Listing change cadence

What Baback ‑ Post purchase has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+16shopify_lastmod: 2026-06-12 → 2026-06-13shopify_lastmod: 2026-06-13 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-18shopify_lastmod: 2026-06-18 → 2026-06-20shopify_lastmod: 2026-06-20 → 2026-06-21shopify_lastmod: 2026-06-21 → 2026-06-23shopify_lastmod: 2026-06-23 → 2026-06-25shopify_lastmod: 2026-06-25 → 2026-06-26shopify_lastmod: 2026-06-26 → 2026-06-29shopify_lastmod: 2026-06-29 → 2026-07-03Jun 13, 26Jun 23, 26Jul 4, 26

Shopify Lastmod · Jul 4

2026-06-29 → 2026-07-03

Shopify Lastmod · Jun 30

2026-06-26 → 2026-06-29

Shopify Lastmod · Jun 27

2026-06-25 → 2026-06-26

PricingIdentity & listingCadence

Reviews

What merchants are saying

5.00(7 reviews)
  • 100%positive12
  • 0%neutral0
  • 0%negative0

Top themes

    What merchants praise

    “App au top ! J'ai intégré Baback sur mon Shopify (Malucette.com) et en 30 minutes c’était live Je suis dans le textile, autans vous dire que les retours et changements de taille je connais. Depuis qu'on l'a intégré, tout est automatisé et nos customer success ce concentrent vraiment là où ils apportent de la valeur.”
    Malucette · 5★

    Capabilities

    What Baback can do.

    The 40 capabilities Baback lists across each of its 2 categories, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

    Order tracking

    Tracking

    9
    • Branded tracking page
    • Order lookup page
    • Real-time tracking
    • Custom tracking link
    • Estimated delivery date
    • Global tracking
    • Dashboards
    • Multi-carrier
    • Analytics

    Notifications

    6
    • Email
    • Real-time notifications
    • SMS
    • Translation
    • Custom notifications
    • Automations

    Returns and exchanges

    Return options

    10
    • Automated refunds
    • Manual refunds
    • Exchanges
    • Replacements
    • In-store returns
    • QR codes
    • Gift cards
    • Store credit
    • Gift returns
    • Discount codes

    Return management

    15
    • Automated approvals
    • Return portal
    • Custom policies
    • Non-returnable items
    • Return windows
    • Return reasons
    • Multi-language
    • Shipping labels
    • Return tracking
    • Email notifications
    • Custom branding
    • Refund management
    • Stock updates
    • Customer blocklists
    • Analytics

    FAQ

    Baback — frequently asked questions.

    What is Baback on Shopify?
    Baback, officially listed on the Shopify App Store as Baback ‑ Post purchase, is a Shopify app in the Order tracking category. Baback is an interface specialized in end-to-end post-purchase management for Shopify merchants. Our software suite provides both a great front-end to give your customers a great return experience, pushing both exchanges, coupons and return for refund, but also a clear and complete logistics interface. It averages 5.00 out of 5 across 7 merchant reviews on the Shopify App Store.
    How much does Baback cost?
    Baback is free to install and use on Shopify — there are no paid plans on this app.
    Is Baback free?
    Yes — Baback is free to install and use on Shopify. There are no paid plans.
    When was Baback launched?
    Baback launched on May 6, 2022 — over 4 years on the Shopify App Store. In that time it has gathered 7 merchant reviews.
    Is Baback Built for Shopify?
    Baback does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
    What are the best Baback alternatives?
    Merchants commonly compare Baback with 17TRACK Order Tracking, ParcelWILL Order Tracking, EU Withdrawal Button & Form, and Track123 Order Tracking. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

    Alternatives

    Apps merchants pick instead.

    17TRACK

    17TRACK Order Tracking

    4.90★3,591

    Known for: customer-support

    CWILL

    ParcelWILL Order Tracking

    5.00★2,562

    401layers UG (haftungsbeschraenkt)

    EU Withdrawal Button & Form

    4.90★2,168

    Known for: ease-of-use

    Track123

    Track123 Order Tracking

    4.90★1,465

    Known for: customer-support

    Browse more inAll Order tracking apps All Returns and exchanges apps

    Methodology

    Where the numbers come from.

    Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

    Find every brand running Baback ‑ Post purchase.

    Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

    Track Baback ‑ Post purchase — free Start free

    Prefer the source? View Baback ‑ Post purchase on the Shopify App Store ↗