OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

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Pricing
Free plan available
Free
Free
  • • 100 AI conversations / month
  • • Live order, package & tracking answers
  • • Your escalation ladder, no improvising
  • • Safety fence: banned & commitment words
  • • Human handoff with agent brief
Starter
$19/month
14-day free trial
  • • 500 AI conversations / month
  • • Everything in Free
  • • 14-day free trial
  • • Email support
Growth
$49/month
14-day free trial
  • • 2,000 AI conversations / month
  • • Everything in Starter
  • • Priority support
Scale
$99/month
14-day free trial
  • • 6,000 AI conversations / month
  • • Everything in Growth
  • • Onboarding call to tune your playbook
What does Pigeon do?

AI chatbot & support agent for Shopify: answers where-is-my-order and tracking questions from live order data, follows your playbook, hands off to your team.

  • Order tracking chatbot: live status, packages & tracking numbers from Shopify
  • Follows your escalation ladder when customers push back, instead of improvising
  • Safety fence: banned phrases, commitment whitelist, approved-wording fallback
  • Human handoff: live chat inbox, email & Slack alert with ready-made agent brief
  • Storefront chat widget that matches your theme; replies in English and Chinese

Features

ChatAI chatbotsFAQsOrder updatesColor and fontChat flows
Review history
Daily review count on the Shopify App Store
0±0 · 3d· Rating steady at 0.0★

Daily tracking from Aug 10, 2026 through today · 3 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Chat
    #780▲97

Tracked daily · last 4 days · as of 2026-10-02

Catalog position
Within Chat on the App Store
Rank by reviews
#891 of 899
Review percentile
1th
Rating percentile
61th
On the App Store
0 yrs
Works with
Integrations listed for Pigeon: AI Order Support Agent
Slack
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Frequently asked questions

AI chatbot & support agent for Shopify: answers where-is-my-order and tracking questions from live order data, follows your playbook, hands off to your team. It's a chat tool for ecommerce stores.