Shopify app comparison · updated Aug 25, 2026
Gladlyvs
Re:amaze AI Helpdesk & Chat
Compare Gladly and Re:amaze AI Helpdesk & Chat for Shopify using current ratings, review activity, pricing, features, and OngoingAI-observed adoption.
Gladly Inc
Gladly: AI Customer Support
Resolve orders, returns, and questions automatically with AI support built for growing businesses.
- Rating
- 4.70
- Reviews
- 28
- Review growth · 30d
- +0 · +0.0%
- Pricing
- Free to install
- Years on Shopify
- 5
- Stores observed
- 126
Reamaze
Re:amaze AI Helpdesk & Chat
Deliver smarter support with our AI Agent, chatbot and live chat—built into a support helpdesk.
- Rating
- 4.30
- Reviews
- 143
- Review growth · 30d
- +1 · +0.7%
- Pricing
- Free trial available
- Years on Shopify
- 12
- Stores observed
- 414
Our read
- Ratings
- Gladly higher (4.70 vs 4.30)
- Review growth
- Re:amaze AI Helpdesk & Chat faster (+0.7% vs +0.0%)
- Review depth
- Re:amaze AI Helpdesk & Chat 5.0× more reviews
- Adoption
- Re:amaze AI Helpdesk & Chat larger (414 vs 126)
OngoingAI's data favors Re:amaze AI Helpdesk & Chat on observed Shopify adoption (414 vs 126 stores), backed by a larger review base.
Head-to-head
The signals, side by side.
Each row reads straight from the live App Store listing and OngoingAI’s census. The Difference column states the gap — not a buyer recommendation.
| Dimension | Gladly | Re:amaze AI Helpdesk & Chat | Difference |
|---|---|---|---|
| Rating | 4.70 | 4.30 | Gladly +0.40 |
| Reviews | 28 | 143 | Re:amaze AI Helpdesk & Chat 5.0× |
| Review growth · 30d | +0 · +0.0% | +1 · +0.7% | Re:amaze AI Helpdesk & Chat faster |
| Listed pricing | Free to install | Free trial available | Not directly comparable |
| Years on Shopify | 5 | 12 | Re:amaze AI Helpdesk & Chat +7y |
| Stores observed | 126 | 414 | Re:amaze AI Helpdesk & Chat leads |
Which fits your requirements?
Choose by what you actually need.
Choose Gladly if…
- You need auto-reply
- You need response templates
- You need ai responses
- A higher App Store rating is a priority
Choose Re:amaze AI Helpdesk & Chat if…
- You need video calls
- You need order updates
- You need cross-sell
- Recent review-growth signals matter to you
Tied to observable requirements only — listed capabilities, ratings, review growth, adoption and price. It doesn’t assert usability or support quality.
Feature differences
63% of listed capabilities overlap.
These apps cover largely the same ground. The decision material is what each lists that the other doesn’t.
Gladly only
15
- Auto-reply
- Response templates
- AI responses
- AI summaries
- Unified inbox
- Auto-assign
- Rule-based triggers
- Escalation
- Order tracking
- Customer notifications
- Multi-store
- Analytics
- Reports
- Callback
- Discounts
Re:amaze AI Helpdesk & Chat only
15
- Video calls
- Order updates
- Cross-sell
- Upsell
- Surveys
- Send transcript
- Color and font
- Emojis and stickers
- Chat window
- Business hours
- Welcome messages
- Chat buttons
- Chat assignment
- Chat flows
- Agent avatar
Show 25 shared capabilities
- Helpdesk
- SMS
- Live chat
- Chatbot
- Phone
- Social media
- Self-service
- Help center
- FAQs
- Tagging
- Multi-language
- Chat
- AI chatbots
- Email chat
- Voice support
- File upload
- Real-time translation
- Push notifications
- Agent analytics
- Encryption
- Customer insights
- Greetings
- Product recommendations
- Quick replies
Observed adoption
Who actually runs each, on real stores.
The stores OngoingAI’s weekly census observes running each app, and the platform each skews toward — observed presence, not vendor-reported install totals.
Gladly
126
stores observed
Skews Shopify · 90%
Re:amaze AI Helpdesk & Chat
414
stores observed
Skews Shopify · 92%
Scope
What this comparison measures.
What it measures
Shopify App Store ratings, review counts and 30-day review growth, listed pricing and capabilities, category data, and OngoingAI-observed storefront adoption for Gladly and Re:amaze AI Helpdesk & Chat.
What it doesn’t
Hands-on usability, customer-support quality, deliverability, merchant sentiment from review text, or revenue impact. We draw a sharp line around what we can observe.
Still comparing?
Methodology
Where the numbers come from.
Ratings, review counts, pricing, and categories come from the live Shopify App Store listing, refreshed daily. Review growth compares the observed snapshots across the trailing 30-day window. “Stores observed” and the platform split come from OngoingAI’s weekly storefront census — the real stores running each app, not the listing’s claimed totals. Comparison generated Aug 25, 2026.
See who’s switching — as it happens.
Track app adoption on live ecommerce stores. Find merchants running Gladly or Re:amaze AI Helpdesk & Chat, follow stack changes, and see when a store installs, removes, or replaces an app.