OngoingAI

Winback usage & market intelligence

Shopify rating

4.3 ★

70 reviews

What merchants actually report
4.34average· 62 reviews analyzed· 62 with written feedback
82% 5★16% ≤3★

61% of attributable reviewers are United States merchants. 15% had used the app for a year or more when they reviewed.

The developer replies to 87% of reviews overall and 60% of critical ones.

Rating · last 90d

—

Recent direction

Replies to reviews

87%

Developer response rate

Replies to critical

60%

On 3★ and below

Long-term reviewers

15%

Using 1yr+ at review

Top merchant markets

United States 61%Canada 8%United Kingdom 7%Australia 7%France 3%

Tenure when reviewed

days 28%months 57%a year or more 15%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free plan available
FreeFree
  • • 50 SMS Credits
  • • Pre-Built SMS Automation
  • • SMS Campaigns
  • • Cart Abandons
  • • Browser Abandons
Starter$149/month
  • • Everything in Free Trial tier plus:
  • • 3,500 Free SMS Monthly
  • • Onboarding Specialist
  • • Customer Success Manager
  • • Monthly SMS Strategy Sessions
SMS Team$299/month
  • • Everything in Starter tier plus:
  • • 12,500 Free SMS Monthly
  • • SMS Strategist
  • • SMS Copywriter
  • • Engineering Support
Growth Team$899/month
  • • Everything in SMS Team tier plus:
  • • Digital Marketing Strategist
  • • Ad Specialist
  • • Analytics Specialist
  • • Dedicated Ad Copywriter
What does Winback do?

With Winback, you can easily build your SMS list, send personalized messages, recover abandoned carts, drive post-purchase upsells, and create automations to dr

  • Generate revenue with Abandoned Carts, Upsells, & Restock Alert campaigns.
  • Send targeted bulk SMS marketing campaigns
  • Generate leads with Browser Abandons. 1-click install Pop-up and Spinning Wheel.
  • Easily analyze your performance and optimize for revenue with our Dashboard.
  • Recover your lost sales with the Cart Abandon feature.

Features

Abandoned cartSMS marketing
Review history
Daily review count on the Shopify App Store
70+10 · 27d~0.4/day· Rating 4.5★ → 4.3★
Aug 10Sep 5

Daily tracking from Aug 10, 2026 through today · 26 days observed

Category rankings
Live organic position on Shopify App Store category pages
  • SMS marketing#88 on Aug 15 → #96 on Sep 5 · 22 observed days#96▼8

Tracked daily · last 22 days · as of 2026-09-05

Catalog position
Within Abandoned cart on the App Store
Rank by reviews
#27 of 256
Review percentile
90th
Rating percentile
57th
On the App Store
7.1 yrs
Works with
Integrations listed for Winback: SMS Marketing
APIAT&TT-MobileVerizon
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Frequently asked questions

With Winback, you can easily build your SMS list, send personalized messages, recover abandoned carts, drive post-purchase upsells, and create automations to dr It's a abandoned cart tool for ecommerce stores.