OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

Watch for changes
Shopify rating
4.3 ★
76 reviews
What merchants actually report
4.87average· 70 reviews analyzed· 70 with written feedback
96% 5★3% ≤3★

87% of attributable reviewers are United States merchants. 13% had used the app for a year or more when they reviewed.

The developer replies to 11% of reviews overall and 50% of critical ones.

Recent reviewers rate Track by Loop 1.00, below its 4.87 lifetime average.

Rating · last 90d
1.00
Recent direction
Replies to reviews
11%
Developer response rate
Replies to critical
50%
On 3★ and below
Long-term reviewers
13%
Using 1yr+ at review
Top merchant markets
United States 87%Canada 6%United Kingdom 3%Lithuania 1%France 1%
Tenure when reviewed
days 17%months 70%a year or more 13%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
From $99/month
Starter Plan
$99/month
  • • Klaviyo, Postscript, Attentive
  • • Up to 2,500 shipments/month
  • • Branded Tracking Page
  • • Best for self-service
Premium Plan
$189/month
  • • Everything in Starter, plus:
  • • Included Onboarding
  • • Advanced Reporting
  • • Shopify Flow
  • • Gorgias Integration
Plus Plan
$449/month
  • • Everything in Premium, plus:
  • • Delivery Promise
  • • Webhooks and API
  • • Split Shipment Support
What does Track by Loop do?

Be the brand everyone raves about. Create wonderful experiences around shipping and delivery with powerful integrations into your other apps.

  • Real-time shipment tracking and delivery status updates
  • Branded order tracking pages that reduce support tickets and drive upsells
  • Predictive estimations and alerts for delays, exceptions, and lost packages
  • SMS, email & webhook notifications to keep customers informed
  • Shipping insights & analytics to improve fulfillment performance

Features

Order trackingBranded tracking pageOrder lookup pageReal-time trackingCustom tracking linkEstimated delivery dateGlobal trackingDashboardsOrder exportMulti-carrierAPIAnalyticsEmailReal-time notificationsSMSCustom notificationsStaff notificationsOrder statusShipping updatesCustom alertsCustomer notificationsNotification rulesSchedulingEmail templatesSMS templatesTaggingMulti-channel
Review history
Daily review count on the Shopify App Store
76+9 · 30d~0.3/day· Rating 4.2★ → 4.3★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Staff notifications
    #9▼4
  • Order tracking
    #60▼19

Tracked daily · last 30 days · as of 2026-09-24

Catalog position
Within Order tracking on the App Store
Rank by reviews
#16 of 259
Review percentile
94th
Rating percentile
68th
On the App Store
6 yrs
Works with
Integrations listed for Track by Loop
CheckoutCustomer accountsShopify FlowAttentiveGorgiasKlaviyoPostscriptReviews PlatformsSlack
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Frequently asked questions

Be the brand everyone raves about. Create wonderful experiences around shipping and delivery with powerful integrations into your other apps. It's a order tracking tool for ecommerce stores.