OngoingAI

Track by Loop usage & market intelligence

Shopify rating

4.3 ★

76 reviews

What merchants actually report
4.87average· 70 reviews analyzed· 70 with written feedback
96% 5★3% ≤3★

87% of attributable reviewers are United States merchants. 13% had used the app for a year or more when they reviewed.

The developer replies to 11% of reviews overall and 50% of critical ones.

Recent reviewers rate Track by Loop 1.00, below its 4.87 lifetime average.

Rating · last 90d

1.00

Recent direction

Replies to reviews

11%

Developer response rate

Replies to critical

50%

On 3★ and below

Long-term reviewers

13%

Using 1yr+ at review

Top merchant markets

United States 87%Canada 6%United Kingdom 3%Australia 1%France 1%

Tenure when reviewed

days 17%months 70%a year or more 13%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
From $99/month
Starter Plan$99/month
  • • Klaviyo, Postscript, Attentive
  • • Up to 2,500 shipments/month
  • • Branded Tracking Page
  • • Best for self-service
Premium Plan$189/month
  • • Everything in Starter, plus:
  • • Included Onboarding
  • • Advanced Reporting
  • • Shopify Flow
  • • Gorgias Integration
Plus Plan$449/month
  • • Everything in Premium, plus:
  • • Delivery Promise
  • • Webhooks and API
  • • Split Shipment Support
What does Track by Loop do?

Be the brand everyone raves about. Create wonderful experiences around shipping and delivery with powerful integrations into your other apps.

  • Real-time shipment tracking and delivery status updates
  • Branded order tracking pages that reduce support tickets and drive upsells
  • Predictive estimations and alerts for delays, exceptions, and lost packages
  • SMS, email & webhook notifications to keep customers informed
  • Shipping insights & analytics to improve fulfillment performance

Features

Order trackingBranded tracking pageOrder lookup pageReal-time trackingCustom tracking linkEstimated delivery dateGlobal trackingDashboardsOrder exportMulti-carrierAPIAnalyticsEmailReal-time notificationsSMSCustom notificationsStaff notificationsOrder statusShipping updatesCustom alertsCustomer notificationsNotification rulesSchedulingEmail templatesSMS templatesTaggingMulti-channel
Review history
Daily review count on the Shopify App Store
76+9 · 26d~0.3/day· Rating 4.2★ → 4.3★
Aug 10Sep 4

Daily tracking from Aug 10, 2026 through today · 25 days observed

Category rankings
Live organic position on Shopify App Store category pages
  • Staff notifications#5 on Aug 15 → #8 on Sep 5 · 22 observed days#8▼3
  • Order tracking#32 on Aug 15 → #58 on Sep 5 · 22 observed days#58▼26

Tracked daily · last 22 days · as of 2026-09-05

Catalog position
Within Order tracking on the App Store
Rank by reviews
#16 of 246
Review percentile
94th
Rating percentile
68th
On the App Store
5.9 yrs
Works with
Integrations listed for Track by Loop
CheckoutCustomer accountsShopify FlowAttentiveGorgiasKlaviyoPostscriptReviews PlatformsSlack
Apps similar to Track by Loop
The App Store's own "more apps like this" for Track by Loop
Ting ‑ Slack Notifications
4.1(15)

Free plan available

MultiMail
5.0(3)

Free trial available

ShipAware
5.0(1)

Free plan available

Frequently asked questions

Be the brand everyone raves about. Create wonderful experiences around shipping and delivery with powerful integrations into your other apps. It's a order tracking tool for ecommerce stores.