OngoingAI

Ingrid usage & market intelligence

Shopify rating

2.0 ★

4 reviews

What does Ingrid do?

Convert up to 30% of returns into new purchases with our smooth, exchange-first user experience and offer your customers sustainable C2C returns.

  • Direct exchanges to boost revenue and loyalty
  • Customer-to-customer returns that saves both you and the planet some green
  • Rich insights on return reasons, shoppers and products
  • Fast, user-friendly, white-label returns portal
  • All-in-one returns handling platform and real-time dashboard

Features

Returns and exchangesAutomated refundsExchangesQR codesGift cardsStore creditAutomated approvalsReturn portalCustom policiesNon-returnable itemsReturn windowsReturn reasonsMulti-languageShipping labelsReturn trackingSMS notificationsEmail notificationsCustom brandingRefund managementStock updatesCustomer blocklistsAnalytics
Review history
Daily review count on the Shopify App Store
4+1 · 20d~0.1/day· Rating 1.7★ → 2.0★
Aug 16Sep 4

Daily tracking from Aug 10, 2026 through today · 20 days observed

Catalog position
Within Returns and exchanges on the App Store
Rank by reviews
#50 of 174
Review percentile
72th
Rating percentile
53th
On the App Store
4.1 yrs
Works with
Integrations listed for Ingrid ‑ Returns and Exchanges
30+ Global CarriersDHLOngoing WMSPrime PenguinShipheroShipmonk
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Frequently asked questions

Convert up to 30% of returns into new purchases with our smooth, exchange-first user experience and offer your customers sustainable C2C returns. It's a returns and exchanges tool for ecommerce stores.