Ingrid ‑ Returns and Exchanges

Shopify returns and exchanges app by Ingrid·Retain revenue with smooth exchanges and sustainable customer-to-customer returns.

Snapshot

1.90(4 reviews)#70of 186 inReturns and exchanges

Ongoing.AI tracks Ingrid ‑ Returns and Exchanges daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesReturns and exchanges

Rating

1.90

4 reviews

Pricing

Free

free

Built for Shopify

No

Years live

3

launched Jul 18, 2022

Last updated

Jul 2, 2026

Shopify listing

Catalog position

Where Ingrid ‑ Returns and Exchanges sits in the App Store.

Rank and percentile inside the Returns and exchanges category — the competitive shape of the niche around this app.

Rank in Returns and exchanges

#70

of 186 active apps

Review count percentile

63th

vs category siblings

Rating percentile

43th

vs category siblings

Years on App Store

3

since 2022

Listing change cadence

What Ingrid ‑ Returns and Exchanges has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+11shopify_lastmod: 2026-05-18 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-19shopify_lastmod: 2026-06-19 → 2026-06-27shopify_lastmod: 2026-06-27 → 2026-06-29shopify_lastmod: 2026-06-29 → 2026-06-30shopify_lastmod: 2026-06-30 → 2026-07-02Jun 13, 26Jun 23, 26Jul 4, 26

Shopify Lastmod · Jul 3

2026-06-30 → 2026-07-02

Shopify Lastmod · Jul 1

2026-06-29 → 2026-06-30

Shopify Lastmod · Jun 30

2026-06-27 → 2026-06-29

PricingIdentity & listingCadence

Reviews

What merchants are saying

1.90(4 reviews)
  • 60%positive3
  • 20%neutral1
  • 20%negative1

Top themes

    What merchants praise

    “It has been a relief since we started using Turnr. This app has really saved me a lot of time as a customer service agent. We work more effectively and our customers are pleased with our faster service. Not to mention the great overview of returns and statistics you get at the platform!”
    Grandfrank · 5★ · 2023-01-13

    Capabilities

    What Ingrid can do.

    The 21 capabilities Ingrid lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

    Return options

    5
    • Automated refunds
    • Exchanges
    • QR codes
    • Gift cards
    • Store credit

    Return management

    16
    • Automated approvals
    • Return portal
    • Custom policies
    • Non-returnable items
    • Return windows
    • Return reasons
    • Multi-language
    • Shipping labels
    • Return tracking
    • SMS notifications
    • Email notifications
    • Custom branding
    • Refund management
    • Stock updates
    • Customer blocklists
    • Analytics

    FAQ

    Ingrid — frequently asked questions.

    What is Ingrid on Shopify?
    Ingrid, officially listed on the Shopify App Store as Ingrid ‑ Returns and Exchanges, is a Shopify app in the Returns and exchanges category. Ingrid Returns, formerly Turnr, is a returns automation platform for fashion brands, offering one-click exchanges and customer-to-customer returns. It helps you convert returns into new purchases, reducing costs and transport by facilitating shopper-to-shopper sales. The platform collects data on return reasons and shopper behavior to optimize reverse logistics. It averages 1.90 out of 5 across 4 merchant reviews on the Shopify App Store.
    How much does Ingrid cost?
    Ingrid is free to install and use on Shopify — there are no paid plans on this app.
    Is Ingrid free?
    Yes — Ingrid is free to install and use on Shopify. There are no paid plans.
    When was Ingrid launched?
    Ingrid launched on July 18, 2022 — over 3 years on the Shopify App Store. In that time it has gathered 4 merchant reviews.
    Is Ingrid Built for Shopify?
    Ingrid does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
    What are the best Ingrid alternatives?
    Merchants commonly compare Ingrid with EU Withdrawal Button & Form, AfterShip Returns & Exchanges, Return Prime:Return & Exchange, and ShipStation. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

    Alternatives

    Apps merchants pick instead.

    401layers UG (haftungsbeschraenkt)

    EU Withdrawal Button & Form

    4.90★2,168

    Known for: ease-of-use

    AfterShip

    AfterShip Returns & Exchanges

    4.70★1,270

    Known for: customer-support

    Appsdart Solutions Private Limited

    Return Prime:Return & Exchange

    4.80★735

    Known for: customer-support

    ShipStation

    ShipStation

    4.20★669

    Known for: customer-support

    Browse more inAll Returns and exchanges apps

    Methodology

    Where the numbers come from.

    Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

    Find every brand running Ingrid ‑ Returns and Exchanges.

    Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

    Track Ingrid ‑ Returns and Exchanges — free Start free

    Prefer the source? View Ingrid ‑ Returns and Exchanges on the Shopify App Store ↗