OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

Watch for changes
Shopify rating
5.0 ★
7 reviews
Pricing
Free trial available
Starter
Estimated monthly cost
7-day free trial
  • • Self-service Returnportal
  • • Automated label generation
  • • Smart return reasons
  • • Flexible return policies
  • • Shipping Status Tracking
Starter Plus
Estimated monthly cost
7-day free trial
  • • Everything from Starter
  • • Branded Returnportal
  • • Extended analytics
  • • Klaviyo Integration
  • • Exchanges
Growth
Estimated monthly cost
7-day free trial
  • • Everything from Starter Plus
  • • Zendesk Integration
  • • Advanced Rules / Gatekeeping
Scale
Estimated monthly cost
7-day free trial
  • • Everything from Growth
  • • Third-party integrations
  • • Customized flows
What does toern do?

Less effort, full control – the all-in-one returns solution that grows with your shop. Data-driven results for higher margins and better customer experiences.

  • Digital returns portal – paperless, automated, intuitive.
  • Exchange, voucher, or refund – for maximum customer loyalty
  • AI assistant that evaluates return reasons and provides recommendations
  • Real-time analytics: The dashboard provides KPI tracking and optimization
  • Withdrawal button form that complies with EU regulations

Features

Returns and exchangesAutomated refundsManual refundsExchangesQR codesGift cardsAutomated approvalsReturn portalNon-returnable itemsReturn reasonsMulti-languageShipping labelsReturn trackingEmail notificationsCustom brandingRefund managementStock updatesAnalytics
Review history
Daily review count on the Shopify App Store
7+1 · 30d· Rating steady at 5.0★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Returns and exchanges
    #44▼5

Tracked daily · last 30 days · as of 2026-09-24

Catalog position
Within Returns and exchanges on the App Store
Rank by reviews
#44 of 180
Review percentile
76th
Rating percentile
100th
On the App Store
0.8 yrs
Works with
Integrations listed for toern ‑ Returns & Withdrawal
DHLDPDKlaviyoTikTokXentralZendesk
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Frequently asked questions

Less effort, full control – the all-in-one returns solution that grows with your shop. Data-driven results for higher margins and better customer experiences. It's a returns and exchanges tool for ecommerce stores.