OngoingAI

toern usage & market intelligence

Shopify rating

5.0 ★

6 reviews

Pricing
Free trial available
StarterEstimated monthly cost

7-day free trial

  • • Self-service Returnportal
  • • Automated label generation
  • • Smart return reasons
  • • Flexible return policies
  • • Shipping Status Tracking
Starter PlusEstimated monthly cost

7-day free trial

  • • Everything from Starter
  • • Branded Returnportal
  • • Extended analytics
  • • Klaviyo Integration
  • • Exchanges
GrowthEstimated monthly cost

7-day free trial

  • • Everything from Starter Plus
  • • Zendesk Integration
  • • Advanced Rules / Gatekeeping
ScaleEstimated monthly cost

7-day free trial

  • • Everything from Growth
  • • Third-party integrations
  • • Customized flows
What does toern do?

Less effort, full control – the all-in-one returns solution that grows with your shop. Data-driven results for higher margins and better customer experiences.

  • Digital returns portal – paperless, automated, intuitive.
  • Exchange, voucher, or refund – for maximum customer loyalty
  • AI assistant that evaluates return reasons and provides recommendations
  • Real-time analytics: The dashboard provides KPI tracking and optimization
  • Withdrawal button form that complies with EU regulations

Features

Returns and exchangesAutomated refundsManual refundsExchangesQR codesGift cardsAutomated approvalsReturn portalNon-returnable itemsReturn reasonsMulti-languageShipping labelsReturn trackingEmail notificationsCustom brandingRefund managementStock updatesAnalytics
Review history
Daily review count on the Shopify App Store
6+2 · 26d~0.1/day· Rating steady at 5.0★
Aug 10Sep 4

Daily tracking from Aug 10, 2026 through today · 25 days observed

Category rankings
Live organic position on Shopify App Store category pages
  • Returns and exchanges#45 on Aug 15 → #38 on Sep 5 · 22 observed days#38▲7

Tracked daily · last 22 days · as of 2026-09-05

Catalog position
Within Returns and exchanges on the App Store
Rank by reviews
#45 of 174
Review percentile
75th
Rating percentile
100th
On the App Store
0.7 yrs
Works with
Integrations listed for toern ‑ Returns & Withdrawal
DHLDPDKlaviyoTikTokXentralZendesk
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Frequently asked questions

Less effort, full control – the all-in-one returns solution that grows with your shop. Data-driven results for higher margins and better customer experiences. It's a returns and exchanges tool for ecommerce stores.