OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

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Shopify rating
5.0 ★
1 reviews
Pricing
Free trial available
0 - 750 Orders
$29/month
14-day free trial · or $290/year and save 17%
  • • Self-serve edits: swap, change, cancel
  • • Fix wrong addresses before you ship
  • • Merge two orders into one shipment
  • • Auto-hold and remind until edits close
  • • Post-purchase upsells on the same order
751 - 1500 Orders
$49/month
14-day free trial · or $490/year and save 17%
  • • Self-serve edits: swap, change, cancel
  • • Fix wrong addresses before you ship
  • • Merge two orders into one shipment
  • • Auto-hold and remind until edits close
  • • Post-purchase upsells on the same order
1501 - 2500 Orders
$79/month
14-day free trial · or $790/year and save 17%
  • • Self-serve edits: swap, change, cancel
  • • Fix wrong addresses before you ship
  • • Merge two orders into one shipment
  • • Auto-hold and remind until edits close
  • • Post-purchase upsells on the same order
2501 - 5000 Orders
$129/month
14-day free trial · or $1,290/year and save 17%
  • • Self-serve edits: swap, change, cancel
  • • Fix wrong addresses before you ship
  • • Merge two orders into one shipment
  • • Auto-hold and remind until edits close
  • • Post-purchase upsells on the same order
What does Tacey do?

Order editing on Shopify without a support email. Customers fix a wrong address, change quantity, swap items, merge orders or cancel before it ships.

  • Address validation on every order. Edit windows and auto-hold fulfillment
  • Order Merge: Merge two paid orders into one shipment. No refund, no extra charge
  • Edit a wrong address, quantity, variants, swap or add products, discounts
  • Cancel with refund to payment or store credit, restocking fees, retention
  • Post purchase upsells, pre-shipment reminders, invoice on order status page

Features

Order editingCancellationsMergingSplittingRe-routingRe-ordersRefundsReturnsDraft ordersAddressLine itemsPricesShipping feesCustom attributesCustom rulesAutomated workflowsBulk editingCustomer portalStatus updatesTaggingFilteringArchivingImport and exportAnalytics
Review history
Daily review count on the Shopify App Store
1±0 · 30d· Rating steady at 5.0★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Order editing
    #81▼1

Tracked daily · last 30 days · as of 2026-09-24

Catalog position
Within Order editing on the App Store
Rank by reviews
#62 of 143
Review percentile
57th
Rating percentile
100th
On the App Store
0.4 yrs
Works with
Integrations listed for Tacey: Order Editing
CheckoutCustomer accountsShopify Flow3PLCustomer AccountsPreorder AppsShipping and Fulfillment AppsSidekick
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Frequently asked questions

Order editing on Shopify without a support email. Customers fix a wrong address, change quantity, swap items, merge orders or cancel before it ships. It's a order editing tool for ecommerce stores.