Swap Returns & Exchanges

Shopify returns and exchanges app by Swap Commerce (Dev)·A global returns platform that streamlines exchanges, credits, and every return.

Snapshot

5.00(28 reviews)#33of 182 inReturns and exchanges

Ongoing.AI tracks Swap Returns & Exchanges daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesReturns and exchanges

Rating

5.00

28 reviews

Pricing

From $350/mo

paid

Built for Shopify

No

Years live

2

launched Jan 4, 2024

Last updated

Jun 30, 2026

Shopify listing

Recent activity

Review trajectory.

Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.

New reviews

7-day Δ

—

28-day Δ

+0

Rating change

7-day Δ

—

28-day Δ

+0.00

#28#28#28#27#275.003.752.501.250.00May 28May 31Jun 3Jun 6Jun 10Total reviewsRating (0–5)
Swap Returns & Exchanges added 0 reviews over the last 28 days.

Category rank over time

Where Swap Returns & Exchanges sits day-by-day in Returns and exchanges.

Position across the Returns and exchanges page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Returns and exchanges leaderboard →

#15#17#19#20#22May 28May 31Jun 4Jun 8Jun 12Swap Returns & Exchanges · #18Returns & EU Withdrawal‑Button · #17Bosta Shipping · #19
Best position observed: #18. Swap Returns & Exchanges climbed 1 positions over the window. Greyed lines: the apps sitting immediately around it on the latest snapshot.

Catalog position

Where Swap Returns & Exchanges sits in the App Store.

Rank and percentile inside the Returns and exchanges category — the competitive shape of the niche around this app.

Rank in Returns and exchanges

#33

of 182 active apps

Review count percentile

82th

vs category siblings

Rating percentile

69th

vs category siblings

Years on App Store

2

since 2024

Listing change cadence

What Swap Returns & Exchanges has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+20shopify_lastmod: 2026-06-10 → 2026-06-12shopify_lastmod: 2026-06-12 → 2026-06-13shopify_lastmod: 2026-06-13 → 2026-06-14shopify_lastmod: 2026-06-14 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-19shopify_lastmod: 2026-06-19 → 2026-06-20shopify_lastmod: 2026-06-20 → 2026-06-21shopify_lastmod: 2026-06-21 → 2026-06-24shopify_lastmod: 2026-06-24 → 2026-06-25shopify_lastmod: 2026-06-25 → 2026-06-28shopify_lastmod: 2026-06-28 → 2026-06-29shopify_lastmod: 2026-06-29 → 2026-06-30Jun 11, 26Jun 21, 26Jul 2, 26

Shopify Lastmod · Jul 1

2026-06-29 → 2026-06-30

Shopify Lastmod · Jun 30

2026-06-28 → 2026-06-29

Shopify Lastmod · Jun 29

2026-06-25 → 2026-06-28

PricingIdentity & listingCadence

Reviews

What merchants are saying

5.00(28 reviews)
  • 100%positive30
  • 0%neutral0
  • 0%negative0

Top themes

    What merchants praise

    “The tech and dashboard is very thorough and super helpful to all departments. Our Account Manager is great too - super efficient and reliable.”
    Six Stories · 5★ · 2026-06-09

    Plans

    Swap Returns & Exchanges pricing tiers.

    Advanced

    $350/month

    • Unlimited features
    • Upselling exchanges
    • Global shipping services
    • Tracking

    Capabilities

    What Swap Returns & Exchanges can do.

    The 21 capabilities Swap Returns & Exchanges lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

    Return options

    5
    • Automated refunds
    • Exchanges
    • Replacements
    • Store credit
    • Gift returns

    Return management

    16
    • Automated approvals
    • Return portal
    • Custom policies
    • Non-returnable items
    • Return windows
    • Return reasons
    • Multi-language
    • Shipping labels
    • Return tracking
    • SMS notifications
    • Email notifications
    • Custom branding
    • Refund management
    • Stock updates
    • Customer blocklists
    • Analytics

    FAQ

    Swap Returns & Exchanges — frequently asked questions.

    What is Swap Returns & Exchanges on Shopify?
    Swap Returns & Exchanges is a Shopify app in the Returns and exchanges category. Swap Returns gives you a branded, streamlined portal for managing every return. Offer instant exchanges, flexible credits, and custom return rules while keeping full visibility across each order. Swap integrates with your existing systems, simplifies reverse logistics, and helps you deliver a smoother experience for both customers and your team. It averages 5.00 out of 5 across 28 merchant reviews on the Shopify App Store.
    How much does Swap Returns & Exchanges cost?
    Swap Returns & Exchanges has a single paid plan at $350/month on the Shopify App Store.
    Is Swap Returns & Exchanges free?
    No, Swap Returns & Exchanges is a paid Shopify app. Plans start at $350/month on the Shopify App Store.
    When was Swap Returns & Exchanges launched?
    Swap Returns & Exchanges launched on January 4, 2024 — over 2 years on the Shopify App Store. In that time it has gathered 28 merchant reviews.
    Is Swap Returns & Exchanges Built for Shopify?
    Swap Returns & Exchanges does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
    What are the best Swap Returns & Exchanges alternatives?
    Merchants commonly compare Swap Returns & Exchanges with EU Withdrawal Button & Form, AfterShip Returns & Exchanges, Return Prime:Return & Exchange, and ShipStation. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

    Alternatives

    Apps merchants pick instead.

    401layers UG (haftungsbeschraenkt)

    EU Withdrawal Button & Form

    4.90★2,168

    Known for: ease-of-use

    AfterShip

    AfterShip Returns & Exchanges

    4.70★1,269

    Known for: customer-support

    Appsdart Solutions Private Limited

    Return Prime:Return & Exchange

    4.80★735

    Known for: customer-support

    ShipStation

    ShipStation

    4.20★669

    Known for: customer-support

    Browse more inAll Returns and exchanges apps

    Methodology

    Where the numbers come from.

    Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

    Find every brand running Swap Returns & Exchanges.

    Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

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