OngoingAI

SupportBot usage & market intelligence

Pricing
Free plan available
FreeFree
  • • 100 AI replies per month
  • • Automatic store content sync
  • • FAQ builder (up to 5 entries)
  • • Syncs 50 products, 5 pages, 5 blogs
Starter$9/month

7-day free trial · or $79/year and save 27%

  • • Everything in Free
  • • 300 AI replies per month
  • • Full-quality answer model
  • • Custom widget brand color
  • • Tone of voice matching (text)
Growth$29/month

7-day free trial · or $249/year and save 28%

  • • Everything in Starter
  • • 2,000 AI replies per month
  • • Live product search + cart actions
  • • Order & return status lookup
  • • Product recommendation cards
Pro$79/month

7-day free trial · or $699/year and save 26%

  • • Everything in Growth
  • • 10,000 AI replies per month
  • • Priority support
  • • Unlimited content limits
What does SupportBot do?

AI support chat that answers from your real store content, searches your live catalog, builds a cart, and gives signed-in customers real order status. Support

  • Answers only from your own products, pages, policies and FAQs
  • Searches your live catalog and adds items to the customer's cart
  • Gives signed-in customers their real order and return status
  • Hands off to your team by email or Slack when a customer asks
  • Writes in your brand's tone of voice

Features

Support - Other
Review history
Daily review count on the Shopify App Store
0±0 · 12d· Rating steady at 0.0★
Sep 3Sep 14

Daily tracking from Aug 10, 2026 through today · 12 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Support - Other#49▲20

Tracked daily · last 8 days · as of 2026-09-15

Catalog position
Within Support - Other on the App Store
Rank by reviews
#71 of 71
Review percentile
1th
Rating percentile
73th
On the App Store
0 yrs
Works with
Integrations listed for SupportBot ‑ AI Support Chat
CheckoutShopify Admin
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Frequently asked questions

AI support chat that answers from your real store content, searches your live catalog, builds a cart, and gives signed-in customers real order status. Support It's a support - other tool for ecommerce stores.