OngoingAI

Smart Return usage & market intelligence

Pricing
Free plan available
StarterFree
  • • 10 Transactions / Month
  • • Automated Cancel, Return & Exchange work
  • • Custom policies per product
  • • Real-time order tracking for customers
  • • Email notifications
Grow$19/month

7-day free trial

  • • 90 Transactions / Month
  • • Automated Cancel, Return & Exchange work
  • • Custom policies per product
  • • Real-time order tracking for customers
  • • Email notifications
Unlimited$99/month

7-day free trial

  • • Unlimited Transactions / Month
  • • Automated Cancel, Return & Exchange work
  • • Custom policies per product
  • • Real-time order tracking for customers
  • • Email notifications
What does Smart Return do?

Smart Return & Cancel transforms your store's post-purchase experience with a fully branded, self-service portal for returns, exchanges, and order ...

  • Self-serve order cancellation for customers before fulfillment, supported on COD
  • Customers submit return and exchange requests through a branded portal
  • Approve, reject, or auto-approve requests based on your own return policy
  • Allow partial returns and partial cancellations on multi-item orders

Features

Returns and exchangesAutomated refundsManual refundsExchangesGift cardsAutomated approvalsCustom policiesNon-returnable itemsEmail notifications
Review history
Daily review count on the Shopify App Store
0±0 · 23d· Rating steady at 0.0★
Aug 13Sep 4

Daily tracking from Aug 10, 2026 through today · 22 days observed

Catalog position
Within Returns and exchanges on the App Store
Rank by reviews
#162 of 174
Review percentile
7th
Rating percentile
49th
On the App Store
0.1 yrs
Works with
Integrations listed for Smart Return
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Frequently asked questions

Smart Return & Cancel transforms your store's post-purchase experience with a fully branded, self-service portal for returns, exchanges, and order ... It's a returns and exchanges tool for ecommerce stores.