OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

Watch for changes
Pricing
Free plan available
Starter
Free
  • • 10 Transactions / Month
  • • Automated Cancel, Return & Exchange work
  • • Custom policies per product
  • • Real-time order tracking for customers
  • • Email notifications
Grow
$19/month
7-day free trial
  • • 90 Transactions / Month
  • • Automated Cancel, Return & Exchange work
  • • Custom policies per product
  • • Real-time order tracking for customers
  • • Email notifications
Unlimited
$99/month
7-day free trial
  • • Unlimited Transactions / Month
  • • Automated Cancel, Return & Exchange work
  • • Custom policies per product
  • • Real-time order tracking for customers
  • • Email notifications
What does Smart Return do?

Smart Return & Cancel transforms your store's post-purchase experience with a fully branded, self-service portal for returns, exchanges, and order ...

  • Self-serve order cancellation for customers before fulfillment, supported on COD
  • Customers submit return and exchange requests through a branded portal
  • Approve, reject, or auto-approve requests based on your own return policy
  • Allow partial returns and partial cancellations on multi-item orders

Features

Returns and exchangesAutomated refundsManual refundsExchangesGift cardsAutomated approvalsCustom policiesNon-returnable itemsEmail notifications
Review history
Daily review count on the Shopify App Store
0±0 · 30d· Rating steady at 0.0★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Returns and exchanges
    #147▲3

Tracked daily · last 7 days · as of 2026-09-25

Catalog position
Within Returns and exchanges on the App Store
Rank by reviews
#160 of 183
Review percentile
13th
Rating percentile
51th
On the App Store
0.1 yrs
Works with
Integrations listed for Smart Return
Customer accounts
Apps similar to Smart Return
The App Store's own "more apps like this" for Smart Return
EU Withdrawal Button & Form
4.9(2,311)

Free plan available

Revoq ‑ EU Withdrawal Button
4.8(555)

Free plan available

ShipStation Orders & Inventory
4.2(706)

Free trial available

Frequently asked questions

Smart Return & Cancel transforms your store's post-purchase experience with a fully branded, self-service portal for returns, exchanges, and order ... It's a returns and exchanges tool for ecommerce stores.