Simply Shipping Protection

Shopify warranties and insurance app by Lucent Innovation·Let customers protect their orders while you keep the full fee and manage claims your way.

Snapshot

4.60(125 reviews)#4of 84 inWarranties and insurance

Ongoing.AI tracks Simply Shipping Protection daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

Rating

4.60

125 reviews

Pricing

From $4/mo

freemium

Built for Shopify

Yes

Years live

5

launched Jan 14, 2021

Last updated

Jun 30, 2026

Shopify listing

Recent activity

Review trajectory.

Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.

New reviews

7-day Δ

28-day Δ

+0

Rating change

7-day Δ

28-day Δ

+0.00

1251251251241245.003.752.501.250.00May 28Jun 2Jun 8Jun 13Jun 19Total reviewsRating (0–5)
Simply Shipping Protection added 0 reviews over the last 28 days.

Category rank over time

Where Simply Shipping Protection sits day-by-day in Warranties and insurance.

Position across the Warranties and insurance page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Warranties and insurance leaderboard →

#11#14#16#19#21May 28May 31Jun 4Jun 7Jun 11Simply Shipping Protection · #13SureBright Product Protection · #12Supercart · #14
Best position observed: #13. Simply Shipping Protection climbed 4 positions over the window. Greyed lines: the apps sitting immediately around it on the latest snapshot.

Catalog position

Where Simply Shipping Protection sits in the App Store.

Rank and percentile inside the Warranties and insurance category — the competitive shape of the niche around this app.

Rank in Warranties and insurance

#4

of 84 active apps

Review count percentile

96th

vs category siblings

Rating percentile

52th

vs category siblings

Years on App Store

5

since 2021

Listing change cadence

What Simply Shipping Protection has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+19shopify_lastmod: 2026-06-10 → 2026-06-13shopify_lastmod: 2026-06-13 → 2026-06-15shopify_lastmod: 2026-06-15 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-18shopify_lastmod: 2026-06-18 → 2026-06-19shopify_lastmod: 2026-06-19 → 2026-06-20shopify_lastmod: 2026-06-20 → 2026-06-21shopify_lastmod: 2026-06-21 → 2026-06-22shopify_lastmod: 2026-06-22 → 2026-06-24shopify_lastmod: 2026-06-24 → 2026-06-26shopify_lastmod: 2026-06-26 → 2026-06-27shopify_lastmod: 2026-06-27 → 2026-06-28shopify_lastmod: 2026-06-28 → 2026-06-29shopify_lastmod: 2026-06-29 → 2026-06-30Jun 11, 26Jun 21, 26Jul 2, 26

Shopify Lastmod · Jul 1

2026-06-29 → 2026-06-30

Shopify Lastmod · Jun 30

2026-06-28 → 2026-06-29

Shopify Lastmod · Jun 29

2026-06-27 → 2026-06-28

PricingIdentity & listingCadence

Reviews

What merchants are saying

4.60(125 reviews)
  • 93%positive150
  • 1%neutral1
  • 6%negative10

Popular mentions

  • customer support
  • bug
  • ease of use
  • auto fulfillment
  • communication
  • control features
  • compatibility issues
  • functionality

Top themes

  1. customer support7
  2. bug3
  3. ease of use2
  4. auto fulfillment1
  5. communication1
  6. control features1
  7. compatibility issues1
  8. functionality1

What merchants praise

My software can't be used, customers can't use this service, the first contact customer service can't give a solution, they will say that the service will be updated, the second time I contact customer service, there is no reply .After a short period of time, the account manager found me. With his help, I solved the problem smoothly and in a timely manner, and now I can use it normally.
LesDiy · 5

What merchants complain about

Edit: almost a year later and every time we update our theme this app breaks our cart again. Today, the problems don't prevent checout but it does things like hide the products in the cart so you can't see them. This app is complete trash. This app totally messed up our cart during Black Friday and they won't respond! They won't refund us either. Simply no response at all. The app won't allow the customer to decline the insurance. Very frustrated since they wont respond to us - we have tons of customer complaints and who knows how many just didn't check out. Extremely frustrated.
Yogo · 1

Plans

Simply Shipping Protection pricing tiers.

Free Tier

Free to install

  • Automatic Installation
  • Email Support
  • Chat Support
  • Support for Shipping Protection
  • Fixed & Percentage plans
  • Best claim management

Starter

$4.99/month

  • Up to 50 Insured Orders/month
  • Automatic Installation
  • Email Support
  • Chat Support
  • Support for Shipping Insurance
  • Fixed & Percentage plans
  • Best claim management

Basic

$19.99/month

  • Up to 200 Insured Orders/month
  • Expert Support
  • Email SMTP customization request
  • App UI customization
  • Shopify expert onboarding
  • Fixed & Percentage plans
  • Best claim management

Advance

$49.99/month

  • Up to 500 Insured Orders/month
  • Expert Support
  • Email SMTP customization request
  • App UI customization
  • Shopify expert onboarding
  • Fixed & Percentage plans
  • Best claim management

Capabilities

What Simply Shipping Protection can do.

The 12 capabilities Simply Shipping Protection lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

Coverage type

5
  • Shipping
  • Stolen packages
  • Lost packages
  • Damaged packages
  • Returns and exchanges

Opt-in experience

4
  • Auto opt-in
  • Cart page
  • Checkout
  • Custom upsell

Claims management

3
  • Claims portal
  • Request form
  • Claims dashboard

FAQ

Simply Shipping Protection — frequently asked questions.

What is Simply Shipping Protection on Shopify?
Simply Shipping Protection is a Shopify app in the Warranties and insurance category. Simply Shipping Protection lets you offer shipping protection without relying on third parties. You control the pricing, placement, and claim flow. Add protection to the cart, side cart, checkout, or even post-purchase. Handle claims directly from our app and settle them with a refund, reorder, or store credit. The app includes a real-time analytics dashboard and works with loyalty and support tools. It averages 4.60 out of 5 across 125 merchant reviews on the Shopify App Store.
How much does Simply Shipping Protection cost?
Simply Shipping Protection offers a free plan and 3 paid plans starting at $4/month and going up to $49.99/month. The free plan includes Automatic Installation, Email Support, Chat Support, and Support for Shipping Protection. The paid plans unlock advanced features beyond what's available on the free tier.
Is Simply Shipping Protection free?
Yes — Simply Shipping Protection offers a free plan alongside paid options. The free plan includes Automatic Installation, Email Support, and Chat Support. Paid plans start at $4/month for advanced features.
When was Simply Shipping Protection launched?
Simply Shipping Protection launched on January 14, 2021 — over 5 years on the Shopify App Store. In that time it has gathered 125 merchant reviews.
Is Simply Shipping Protection Built for Shopify?
Yes — Simply Shipping Protection carries Shopify's Built for Shopify badge. This certification is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value, and is reviewed by the Shopify team rather than self-declared by the developer.
What are the best Simply Shipping Protection alternatives?
Merchants commonly compare Simply Shipping Protection with Xcotton Post Purchase Guard, Navidium Shipping Protection, Captain Shipping Protection, and Sam Shipping Protection Upsell. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.
What do merchants praise about Simply Shipping Protection?
93% of analyzed merchant reviews skew positive. The themes most often cited in positive reviews are customer support, ease of use, and control features — see the review fingerprint above for the full breakdown.
What complaints come up about Simply Shipping Protection?
6% of analyzed merchant reviews are negative. The pain points most often raised in critical reviews are customer support, bug, and auto fulfillment — see the review fingerprint above for the per-merchant detail.

Methodology

Where the numbers come from.

Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

Find every brand running Simply Shipping Protection.

Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

Prefer the source? View Simply Shipping Protection on the Shopify App Store ↗