OngoingAI

Rivo usage & market intelligence

Shopify rating

4.7 ★

1,451 reviews

What merchants actually report
4.89average· 1,389 reviews analyzed· 1,333 with written feedback
95% 5★2% ≤3★

47% of attributable reviewers are United States merchants. 11% had used the app for a year or more when they reviewed.

The developer replies to 91% of reviews overall and 59% of critical ones.

Recent reviewers rate Rivo 3.82, below its 4.89 lifetime average.

Rating · last 90d

3.82

Recent direction

Replies to reviews

91%

Developer response rate

Replies to critical

59%

On 3★ and below

Long-term reviewers

11%

Using 1yr+ at review

Top merchant markets

United States 47%United Kingdom 11%Canada 7%Australia 6%Germany 3%

Tenure when reviewed

under a day 34%days 28%months 27%a year or more 11%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free plan available
100% FREE FOREVERFree
  • • [COMPARE OUR FREE PLAN TO OTHERS]
  • • Up to 200 monthly orders
  • • Loyalty Points Program
  • • Ways to earn and redeem
  • • Branding
Essential$15/month

14-day free trial

  • • Dedicated loyalty & referral page
  • • Theme extensions (Embed on product page)
  • • On-site prompts
  • • Advanced ways to earn
  • • Email branding
Scale$49/month

14-day free trial

  • • Everything in Essential
  • • Advanced Branding (Custom CSS + Fonts)
  • • VIP Tiers
  • • Points Expiry
  • • Analytics
Plus$499/month

14-day free trial

  • • Everything in Scale
  • • Custom Integrations (eg: Klaviyo events)
  • • Advanced Analytics
  • • Rivo Developer Toolkit
  • • Checkout Extensions
What does Rivo do?

Trusted by over 11,000 Shopify merchants. Increase your customer LTV, repeat rate and AOV

  • A fully customizable loyalty and referrals platform, that moves your metrics.
  • Loyalty, Rewards & Referrals built for fast growing DTC brands.
  • 24/7 world class live chat support
  • Instantly integrates with your stack. Klaviyo, Gorgias, Postscript, etc.
  • Need more? Unlock full customization with the Rivo Developer Toolkit

Features

Loyalty and rewardsReward programsMembershipsVIP tiersReferralsCash back programsPointsDiscountsCouponsStore creditPOS rewardsShipping ratesFree shippingFree productsEarly accessExclusive accessMembership perksCustom rewards
Review history
Daily review count on the Shopify App Store
1,451+65 · 29d~2.2/day· Rating 4.8★ → 4.7★
Aug 17Sep 14

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Loyalty and rewards#22▼2

Tracked daily · last 30 days · as of 2026-09-15

Catalog position
Within Loyalty and rewards on the App Store
Rank by reviews
#6 of 325
Review percentile
98th
Rating percentile
62th
On the App Store
5.7 yrs
Works with
Integrations listed for Rivo: Loyalty Program, Rewards
CheckoutCustomer accountsShopify POSShopify FlowShopify AdminAttentiveFuegoGorgiasKlaviyoPostscriptStatus
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Frequently asked questions

Trusted by over 11,000 Shopify merchants. Increase your customer LTV, repeat rate and AOV It's a loyalty and rewards tool for ecommerce stores.