Retractly
Shopify returns and exchanges app by TG-AI Apps·EU withdrawal button per Directive 2023/2673. Automated, no-code, live in under 2 minutes.
Snapshot
Ongoing.AI tracks Retractly daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.
Rating
4.90
13 reviews
Pricing
From $7/mo
freemium
Built for Shopify
No
Years live
0
launched May 11, 2026
Last updated
Jul 1, 2026
Shopify listing
Recent activity
Review trajectory.
Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.
New reviews
7-day Δ
—
28-day Δ
+8
Rating change
7-day Δ
—
28-day Δ
-0.10
Category rank over time
Where Retractly sits day-by-day in Returns and exchanges.
Position across the Returns and exchanges page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Returns and exchanges leaderboard →
Catalog position
Where Retractly sits in the App Store.
Rank and percentile inside the Returns and exchanges category — the competitive shape of the niche around this app.
Rank in Returns and exchanges
#45
of 182 active apps
Review count percentile
76th
vs category siblings
Rating percentile
60th
vs category siblings
Years on App Store
0
since 2026
Listing change cadence
What Retractly has changed lately.
Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.
Shopify Lastmod · Jul 2
2026-06-30 → 2026-07-01
Shopify Lastmod · Jul 1
2026-06-28 → 2026-06-30
Shopify Lastmod · Jun 29
2026-06-27 → 2026-06-28
Reviews
What merchants are saying
- 100%positive13
- 0%neutral0
- 0%negative0
Top themes
What merchants praise
“Absolut unkomplizierte App, toller Support und sehr guter Service. Erlebt man selten. Vielen Dank Oliver!”
Plans
Retractly pricing tiers.
Free
Free
- Withdrawal button per § 356a BGB
- Unlimited withdrawals
- Automatic customer emails
- Approve, reject, and refund withdrawals
- Automatic deadline & order validation
- Partial withdrawal - select items
- Withdrawal reason prompt in form
- Storefront in 24 official EU languages
Plus
$7.99/month
- All Free features included
- No "Powered by Retractly" branding
- Custom button colours
- Email branding (logo & colours)
- Custom email sender name
- Configurable withdrawal period & start
- Add your own withdrawal reasons
- Analytics charts in the dashboard
Pro
$19/month
- All Plus features included
- Create Shopify Returns automatically
- Shopify Flow (Slack, Teams, Discord)
- Automatic fraud warning
- Deadline calendar (monthly overview)
- CSV export of all withdrawals
- Priority support
Capabilities
What Retractly can do.
The 19 capabilities Retractly lists across each of its 2 categories, in Shopify’s own taxonomy. Pulled directly from the App Store listing.
Returns and exchanges
Return options
2- Automated refunds
- Manual refunds
Return management
10- Automated approvals
- Return portal
- Custom policies
- Return windows
- Return reasons
- Multi-language
- Email notifications
- Custom branding
- Refund management
- Analytics
Legal
Compliance
3- Data privacy
- Terms and conditions
- Policy management
Customization
4- Color and font
- Multi-language
- Custom text
- Buttons
FAQ
Retractly — frequently asked questions.
What is Retractly on Shopify?
How much does Retractly cost?
Is Retractly free?
When was Retractly launched?
Is Retractly Built for Shopify?
What are the best Retractly alternatives?
Alternatives
Apps merchants pick instead.
401layers UG (haftungsbeschraenkt)
EU Withdrawal Button & Form
Known for: ease-of-use
AfterShip
AfterShip Returns & Exchanges
Known for: customer-support
Appsdart Solutions Private Limited
Return Prime:Return & Exchange
Known for: customer-support
ShipStation
ShipStation
Known for: customer-support
Methodology
Where the numbers come from.
Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .
Find every brand running Retractly.
Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.
Prefer the source? View Retractly on the Shopify App Store ↗