OngoingAI

ReturnZap Returns & Exchanges usage & market intelligence

Shopify rating

4.9 ★

108 reviews

What merchants actually report
4.95average· 102 reviews analyzed· 98 with written feedback
98% 5★1% ≤3★

47% of attributable reviewers are United States merchants. 16% had used the app for a year or more when they reviewed.

The developer replies to 1% of reviews overall and 100% of critical ones.

Recent sentiment holds steady at 5.00, in line with the 4.95 lifetime average.

Rating · last 90d

5.00

Recent direction

Replies to reviews

1%

Developer response rate

Replies to critical

100%

On 3★ and below

Long-term reviewers

16%

Using 1yr+ at review

Top merchant markets

United States 47%United Kingdom 25%Canada 11%Australia 7%France 2%

Tenure when reviewed

under a day 2%days 29%months 53%a year or more 16%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free trial available
Pro$39/month

14-day free trial

  • • Exchange for any product at any price
  • • Return for store credit + bonus credit
  • • Optional return protection add-on
  • • "Green returns" - No shipping required
  • • Shipping labels and QR code returns
Advanced$69/month

14-day free trial

  • • Tracking based return automations
  • • Integrations: Helpdesk/3PL/WMS/Etc
  • • Optional return protection add-on
  • • Warehouse return receiving tools
  • • Custom API integrations and webhooks
What does ReturnZap Returns & Exchanges do?

ReturnZap automates the Shopify customer returns and exchange process. Automate returns, exchanges, store credit and create return shipping labels.

  • Convert refunds into exchanges or store credit - keep revenue in the business
  • Smart return policies that enforce themselves - final sale, fraud rules and more
  • Prepaid return labels worldwide, across major carriers, generated automatically
  • Orchestrates your entire returns flow - connecting every tool in your stack
  • Built-in analytics that surface return drivers and where revenue is being lost

Features

Returns and exchangesAutomated refundsManual refundsExchangesReplacementsIn-store returnsQR codesGift cardsStore creditGift returnsDiscount codesAutomated approvalsReturn portalCustom policiesNon-returnable itemsReturn windowsReturn reasonsMulti-languageShipping labelsReturn trackingEmail notificationsCustom brandingRefund managementStock updatesCustomer blocklistsAnalytics
Review history
Daily review count on the Shopify App Store
108+6 · 29d~0.2/day· Rating steady at 4.9★
Aug 17Sep 14

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Returns and exchanges#13▼2

Tracked daily · last 30 days · as of 2026-09-15

Catalog position
Within Returns and exchanges on the App Store
Rank by reviews
#11 of 177
Review percentile
94th
Rating percentile
73th
On the App Store
10.3 yrs
Works with
Integrations listed for ReturnZap Returns & Exchanges
Customer accountsShopify AdminGorgiasKlaviyoSendcloudShippoShipstationStripe
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Frequently asked questions

ReturnZap automates the Shopify customer returns and exchange process. Automate returns, exchanges, store credit and create return shipping labels. It's a returns and exchanges tool for ecommerce stores.