Crate ‑ Returns & Exchanges

Shopify returns and exchanges app by Ecommerce·Self-service return portal for your customers. Reduce support tickets and process returns faster.

Snapshot

#117of 186 inReturns and exchanges

Crate ‑ Returns & Exchanges is newly listed on the Shopify App Store. Ongoing.AI is observing daily category rank, search-keyword position, install footprint, and listing changes from launch — first tracked May 28, 2026. The trajectory is being captured before the first reviews accumulate.

CategoriesReturns and exchanges

Pricing

From $24/mo

paid

Built for Shopify

No

Years live

0

launched Dec 15, 2025

Last updated

Jun 30, 2026

Shopify listing

Catalog position

Where Crate ‑ Returns & Exchanges sits in the App Store.

Rank and percentile inside the Returns and exchanges category — the competitive shape of the niche around this app.

Rank in Returns and exchanges

#117

of 186 active apps

Review count percentile

0th

vs category siblings

Rating percentile

0th

vs category siblings

Years on App Store

0

since 2025

Listing change cadence

What Crate ‑ Returns & Exchanges has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+14shopify_lastmod: 2026-06-07 → 2026-06-15works_with: Shopify Admin → noneshopify_lastmod: 2026-06-15 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-27shopify_lastmod: 2026-06-27 → 2026-06-29works_with: none → Shopify Adminshopify_lastmod: 2026-06-29 → 2026-06-30Jun 13, 26Jun 24, 26Jul 4, 26

Shopify Lastmod · Jul 1

2026-06-29 → 2026-06-30

Works With · Jun 30

none → Shopify Admin

Shopify Lastmod · Jun 30

2026-06-27 → 2026-06-29

PricingIdentity & listingCadence

Plans

Crate ‑ Returns & Exchanges pricing tiers.

Starter

$24.99/month

  • Up to 50 Returns

Advanced

$49.99/month

  • Up to 110 Returns

Pro

$99.99/month

  • Up to 400 Returns

Capabilities

What Crate can do.

The 10 capabilities Crate lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

Return options

4
  • Automated refunds
  • Exchanges
  • Replacements
  • Store credit

Return management

6
  • Automated approvals
  • Return portal
  • Return reasons
  • Custom branding
  • Refund management
  • Analytics

FAQ

Crate — frequently asked questions.

What is Crate on Shopify?
Crate, officially listed on the Shopify App Store as Crate ‑ Returns & Exchanges, is a Shopify app in the Returns and exchanges category. Give your customers an easy way to request returns without contacting support. The Returns Portal provides a branded, self-service experience where customers enter their order number and email to initiate returns. Merchants get a dashboard to review, approve, or deny requests. Configure refund percentages, exchanges, store credit options, and set return windows. Analytics help you understand return patterns and reduce future returns. Fully GDPR and CCPA compliant.
How much does Crate cost?
Crate has 3 paid plans on the Shopify App Store, starting at $24/month and going up to $99.99/month.
Is Crate free?
No, Crate is a paid Shopify app. Plans start at $24/month on the Shopify App Store.
When was Crate launched?
Crate launched on December 15, 2025.
Is Crate Built for Shopify?
Crate does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
What are the best Crate alternatives?
Merchants commonly compare Crate with EU Withdrawal Button & Form, AfterShip Returns & Exchanges, Return Prime:Return & Exchange, and Redo. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

Alternatives

Apps merchants pick instead.

401layers UG (haftungsbeschraenkt)

EU Withdrawal Button & Form

4.90★2,174

Known for: ease-of-use

AfterShip

AfterShip Returns & Exchanges

4.70★1,270

Known for: customer-support

Appsdart Solutions Private Limited

Return Prime:Return & Exchange

4.80★740

Known for: customer-support

Redo Tech, Inc

Redo

5.00★669
Browse more inAll Returns and exchanges apps

Common comparisons

Head-to-head pages.

Alternatives

Loop Returns Alternatives

See all alternatives →

Methodology

Where the numbers come from.

Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

Find every brand running Crate ‑ Returns & Exchanges.

Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

Track Crate ‑ Returns & Exchanges — free Start free

Prefer the source? View Crate ‑ Returns & Exchanges on the Shopify App Store ↗