OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

Pricing
Free plan available
Free
Free
  • • ReturnLab-hosted returns portal
  • • Basic return policy and reasons
  • • Approve, reject, and cancel returns
  • • Automated ReturnLab buyer emails
  • • Email support
Starter
$20/month
14-day free trial · or $200/year and save 17%
  • • Everything in Free
  • • Portal customized with your logo, colors
  • • Buyer emails with your store identity
  • • Return AWB generation and tracking
  • • Courier, locker, and self-ship return me
Growth
$40/month
14-day free trial · or $430/year and save 10%
  • • Everything in Starter
  • • Refunds through store credit
  • • Automated Shopify giftcard
  • • Configurable first-return store-credit
  • • Exchanges
Scale
$65/month
14-day free trial · or $700/year and save 10%
  • • Everything in Growth
  • • AWB scanner for fast processing
  • • Bring your own courier account
  • • Team and role management with unlimited
  • • Assisted onboarding
What does ReturnLab do?

Self-serve returns portal in your brand. Auto shipping labels, return-policy enforcement, and card, bank-transfer or store-credit refunds — all from one dashboa

  • Branded buyer return portal — buyers self-serve, no manual emails
  • One dashboard to approve, reject, and process returns per item
  • Automatic return shipping labels (Sameday, FAN Courier, GLS)
  • Exchanges automation

Features

Returns and exchangesAutomated refundsGift cardsStore creditAutomated approvalsReturn portalCustom policiesNon-returnable itemsReturn windowsReturn reasonsMulti-languageShipping labelsReturn trackingEmail notificationsCustom brandingRefund managementStock updatesCustomer blocklistsAnalytics
Review history
Daily review count on the Shopify App Store
0±0 · 30d· Rating steady at 0.0★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Returns and exchanges
    #123▼33

Tracked daily · last 17 days · as of 2026-09-24

Catalog position
Within Returns and exchanges on the App Store
Rank by reviews
#145 of 180
Review percentile
20th
Rating percentile
50th
On the App Store
0.2 yrs

Frequently asked questions

Self-serve returns portal in your brand. Auto shipping labels, return-policy enforcement, and card, bank-transfer or store-credit refunds — all from one dashboa It's a returns and exchanges tool for ecommerce stores.