OngoingAI

ReturnLab usage & market intelligence

Pricing
Free plan available
FreeFree
  • • ReturnLab-hosted returns portal
  • • Basic return policy and reasons
  • • Approve, reject, and cancel returns
  • • Automated ReturnLab buyer emails
  • • Email support
Starter$20/month

14-day free trial · or $200/year and save 17%

  • • Everything in Free
  • • Portal customized with your logo, colors
  • • Buyer emails with your store identity
  • • Return AWB generation and tracking
  • • Courier, locker, and self-ship return me
Growth$40/month

14-day free trial · or $430/year and save 10%

  • • Everything in Starter
  • • Refunds through store credit
  • • Automated Shopify giftcard
  • • Configurable first-return store-credit
  • • Bulk return actions
Scale$65/month

14-day free trial · or $700/year and save 10%

  • • Everything in Growth
  • • AWB scanner for fast processing
  • • Bring your own courier account
  • • Team and role management with unlimited
  • • Assisted onboarding
What does ReturnLab do?

Self-serve returns portal in your brand. Auto shipping labels, return-policy enforcement, and card, bank-transfer or store-credit refunds — all from one dashboa

  • Branded buyer return portal — buyers self-serve, no manual emails
  • One dashboard to approve, reject, and process returns per item
  • Automatic return shipping labels (Sameday, FAN Courier, GLS)

Features

Returns and exchangesAutomated refundsGift cardsStore creditAutomated approvalsReturn portalCustom policiesNon-returnable itemsReturn windowsReturn reasonsMulti-languageShipping labelsReturn trackingEmail notificationsCustom brandingRefund managementStock updatesCustomer blocklistsAnalytics
Review history
Daily review count on the Shopify App Store
0±0 · 26d· Rating steady at 0.0★
Aug 10Sep 4

Daily tracking from Aug 10, 2026 through today · 25 days observed

Catalog position
Within Returns and exchanges on the App Store
Rank by reviews
#145 of 174
Review percentile
17th
Rating percentile
49th
On the App Store
0.1 yrs
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Frequently asked questions

Self-serve returns portal in your brand. Auto shipping labels, return-policy enforcement, and card, bank-transfer or store-credit refunds — all from one dashboa It's a returns and exchanges tool for ecommerce stores.