OngoingAI

Reputon Customer Reviews App usage & market intelligence

Shopify rating

4.9 ★

1,170 reviews

What merchants actually report
4.86average· 1,094 reviews analyzed· 718 with written feedback
90% 5★2% ≤3★

38% of attributable reviewers are United States merchants. 14% had used the app for a year or more when they reviewed.

The developer replies to 29% of reviews overall and 67% of critical ones.

Recent sentiment holds steady at 4.86, in line with the 4.86 lifetime average.

Rating · last 90d

4.86

Recent direction

Replies to reviews

29%

Developer response rate

Replies to critical

67%

On 3★ and below

Long-term reviewers

14%

Using 1yr+ at review

Top merchant markets

United States 38%United Kingdom 12%Australia 9%Canada 7%France 5%

Tenure when reviewed

under a day 47%days 21%months 18%a year or more 14%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free plan available
BeginnerFree
  • • 50 emails / month
  • • Customizable email templates
  • • Multiple review links
  • • Flexible email triggers
  • • Bad reviews filter
Lite$9.99/month
  • • 150 emails / month
  • • + All Beginner plan features
  • • HTML email editor
  • • Import from .CSV
  • • Sending time option
Standard$24.99/month
  • • 500 emails / month
  • • + All Lite plan features
  • • Sending frequency option
  • • Email blacklist
  • • Order delivered/Order tag email trigger
Advanced$49.99/month
  • • 1500 emails / month
  • • + All Standard plan features
  • • Branded email domain
  • • Aftership integration
  • • VIP customer support
What does Reputon Customer Reviews App do?

Collect reviews on Facebook, Etsy, Trustpilot and Google reviews. Send automated AI personalized follow-up emails when clients receive orders.

  • NEW! AI email localization: send emails in customers' language
  • Add coupons to get more reviews on Google, Trustpilot, SmartCustomer, etc.
  • Add a RATE US widget to your storefront.
  • Avoid bad reviews. Redirect angry users to a custom feedback form.
  • Email analytics; AI-personalized follow-up emails

Features

Product reviewsStar ratingsBadgesEmail requestsPush notificationsPop-upsSurveysQR codesAutomationsCustom requestsSocial proofReviewsReview countSocial links
Review history
Daily review count on the Shopify App Store
1,170+94 · 27d~3.5/day· Rating steady at 4.9★
Aug 10Sep 5

Daily tracking from Aug 10, 2026 through today · 26 days observed

Category rankings
Live organic position on Shopify App Store category pages
  • Product reviews#9 on Aug 14 → #10 on Sep 5 · 23 observed days#10▼1
  • Social proof#15 on Aug 15 → #13 on Sep 5 · 22 observed days#13▲2

Tracked daily · last 23 days · as of 2026-09-05

Catalog position
Within Product reviews on the App Store
Rank by reviews
#10 of 409
Review percentile
98th
Rating percentile
78th
On the App Store
7.9 yrs
Works with
Integrations listed for Reputon Customer Reviews App
Customer accountsShopify FlowShopify AdminAfterShipemailfacebook reviewsgoogle reviewsTrustpilot
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Frequently asked questions

Collect reviews on Facebook, Etsy, Trustpilot and Google reviews. Send automated AI personalized follow-up emails when clients receive orders. It's a product reviews tool for ecommerce stores.