Refund Insights

Shopify returns and exchanges app by Operator Labs·Automated refund surveys and analytics to reduce your return rate

Snapshot

#125of 185 inReturns and exchanges

Refund Insights is newly listed on the Shopify App Store. Ongoing.AI is observing daily category rank, search-keyword position, install footprint, and listing changes from launch — first tracked May 28, 2026. The trajectory is being captured before the first reviews accumulate.

CategoriesReturns and exchanges

Pricing

Free

free

Built for Shopify

No

Years live

0

launched May 18, 2026

Last updated

Jun 30, 2026

Shopify listing

Catalog position

Where Refund Insights sits in the App Store.

Rank and percentile inside the Returns and exchanges category — the competitive shape of the niche around this app.

Rank in Returns and exchanges

#125

of 185 active apps

Review count percentile

0th

vs category siblings

Rating percentile

0th

vs category siblings

Years on App Store

0

since 2026

Listing change cadence

What Refund Insights has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+11shopify_lastmod: 2026-05-20 → 2026-06-30Jun 13, 26Jun 23, 26Jul 4, 26

Shopify Lastmod · Jul 1

2026-05-20 → 2026-06-30

PricingIdentity & listingCadence

Capabilities

What Refund Insights can do.

The 1 capabilities Refund Insights lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

Return options

1
  • Automated refunds

FAQ

Refund Insights — frequently asked questions.

What is Refund Insights on Shopify?
Refund Insights is a Shopify app in the Returns and exchanges category. Every refund costs you money, but not knowing why customers return products costs you even more. Refund Insights automatically emails customers a short survey after every refund and collects the reason for return. Results appear in an analytics dashboard, broken down by product and reason. Once installed, surveys send on their own — no manual work required. Use the insights to fix product issues, update listings, and reduce your return rate.
How much does Refund Insights cost?
Refund Insights is free to install and use on Shopify — there are no paid plans on this app.
Is Refund Insights free?
Yes — Refund Insights is free to install and use on Shopify. There are no paid plans.
When was Refund Insights launched?
Refund Insights launched on May 18, 2026.
Is Refund Insights Built for Shopify?
Refund Insights does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
What are the best Refund Insights alternatives?
Merchants commonly compare Refund Insights with EU Withdrawal Button & Form, AfterShip Returns & Exchanges, Return Prime:Return & Exchange, and ShipStation. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

Alternatives

Apps merchants pick instead.

401layers UG (haftungsbeschraenkt)

EU Withdrawal Button & Form

4.90★2,168

Known for: ease-of-use

AfterShip

AfterShip Returns & Exchanges

4.70★1,270

Known for: customer-support

Appsdart Solutions Private Limited

Return Prime:Return & Exchange

4.80★735

Known for: customer-support

ShipStation

ShipStation

4.20★669

Known for: customer-support

Browse more inAll Returns and exchanges apps

Methodology

Where the numbers come from.

Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

Find every brand running Refund Insights.

Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

Track Refund Insights — free Start free

Prefer the source? View Refund Insights on the Shopify App Store ↗