OngoingAI

Refund Insights usage & market intelligence

What does Refund Insights do?

Automatically survey customers after refunds to learn why they return products. View return reasons by product in a simple dashboard. Reduce your return rate.

  • Automatic survey emails sent to customers after every refund
  • Analytics dashboard showing return reasons broken down by product
  • Customizable survey reasons and email branding with your store name
  • One-click survey responses make it easy for customers to give feedback
  • Track response rates and identify your most-returned products

Features

Returns and exchangesAutomated refunds
Review history
Daily review count on the Shopify App Store
0±0 · 26d· Rating steady at 0.0
Aug 10Sep 4

Daily tracking from Aug 10, 2026 through today · 25 days observed

Catalog position
Within Returns and exchanges on the App Store
Rank by reviews
#113 of 174
Review percentile
36th
Rating percentile
49th
On the App Store
0.3 yrs

Frequently asked questions

Automatically survey customers after refunds to learn why they return products. View return reasons by product in a simple dashboard. Reduce your return rate. It's a returns and exchanges tool for ecommerce stores.