Analytics · refreshed Jun 16, 2026

ReasonWhy for Shopify

by ReasonWhy · Pinpoint which products cause returns and why, with specific fixes to prevent the next one.

ReasonWhy is newly listed on the Shopify App Store. Ongoing.AI is observing daily category rank, search-keyword position, install footprint, and listing changes from launch — first tracked Jun 16, 2026. The trajectory is being captured before the first reviews accumulate.

CategoriesAnalytics

Pricing

From $49/mo

free_trial

Built for Shopify

No

Years live

0

launched Jun 15, 2026

Last updated

Jun 15, 2026

Shopify listing

Recent activity

Review trajectory.

Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.

New reviews

7-day Δ

—

28-day Δ

—

Rating change

7-day Δ

+0.00

28-day Δ

+0.00

Catalog position

Where ReasonWhy sits in the App Store.

Rank and percentile inside the Analytics category — the competitive shape of the niche around this app.

Rank in Analytics

#589

of 1229 active apps

Review count percentile

0th

vs category siblings

Rating percentile

0th

vs category siblings

Years on App Store

0

since 2026

Listing change cadence

What ReasonWhy has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 daysshopify_lastmod: set to 2026-06-15name: set to ReasonWhytagline: set to Pinpoint which products cause re…description: set to ReasonWhy reads your existing re…icon_url: set to https://cdn.shopify.com/app-stor…pricing_model: set to free_trialpricing_tiers: set to Starter (+2 more)primary_price_value: set to 49categories: set to Analyticslaunched_at: set to Jun 15, 2026works_with: set to noneMay 26, 26Jun 6, 26Jun 16, 26

Works With · Jun 16

set to none

Launched At · Jun 16

set to Jun 15, 2026

Categories · Jun 16

set to Analytics

PricingIdentity & listingCadence

Plans

ReasonWhy pricing tiers.

Starter

$49/month

  • Up to 100 returns analysed / month
  • AI return-reason clustering
  • Ranked “fix these first” opportunities

Growth

$99/month

  • Everything in Starter
  • Up to 500 returns analysed / month
  • Before / after impact tracking

Pro

$199/month

  • Everything in Growth
  • Unlimited returns analysed
  • Product review integrations
  • Priority support

Capabilities

What ReasonWhy can do.

The 5 capabilities ReasonWhy lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

Customer behavior

1
  • Activity tracking

Marketing and sales

2
  • AI insights
  • Profit insights

Visuals and reports

2
  • Analytics dashboard
  • GDPR compliance

FAQ

ReasonWhy — frequently asked questions.

What is ReasonWhy on Shopify?
ReasonWhy is a Shopify app in the Analytics category. ReasonWhy reads your existing returns data and uses AI to group return reasons into clear categories, so you can stop guessing why customers send items back. It ranks your products by return impact and explains the real reason behind each one, whether sizing, fit, quality, or misleading product pages, then gives you evidence-backed fixes. Instead of just processing returns after they happen, you prevent the next one at the source. Works alongside your returns portal, not as a replacement.
How do I add ReasonWhy on Shopify?
Open the ReasonWhy listing in the Shopify App Store at apps.shopify.com/reasonwhy, choose "Add app," and complete the Shopify install flow. After installation, you can configure ReasonWhy from your Shopify admin under Apps.
How much does ReasonWhy cost?
ReasonWhy has 3 paid plans on the Shopify App Store, starting at $49/month and going up to $199/month.
Is ReasonWhy free?
No, ReasonWhy is a paid Shopify app. Plans start at $49/month on the Shopify App Store.
When was ReasonWhy launched?
ReasonWhy launched on June 15, 2026.
Is ReasonWhy Built for Shopify?
ReasonWhy does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
What are the best ReasonWhy alternatives?
Merchants commonly compare ReasonWhy with Data Export IO, Report Pundit, Microsoft Clarity, and BR. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

Alternatives

Apps merchants pick instead.

Estore Automate

Data Export IO: Reports

5.00★1,936

Estore Automate

Report Pundit: Custom Reports

5.00★1,884

Microsoft Clarity

Microsoft Clarity: AI Insights

4.60★1,506

Known for: bug

Better Reports Technologies

BR ‑ Better Reports

5.00★1,148

Known for: customer-support

Methodology

Where the numbers come from.

Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated Jun 16, 2026.

Find every brand running ReasonWhy.

Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

Request access Get alerts on ReasonWhy

Prefer the source? View ReasonWhy on the Shopify App Store ↗