OngoingAI

ReturnHQ usage & market intelligence

Shopify rating

5.0 ★

5 reviews

Pricing
Free to install
FounderFree to install
  • Unlimited requests · $0.12 each
  • All couriers, auto pickup retry
  • Unlimited workflow automations
  • Unlimited return & exchange rules
  • Customizable returns & exchange portal
Unlimited$19/month
  • Unlimited requests · $0 usage fee
  • 1 courier included
  • 2 workflow automations
  • 2 return & exchange rules
  • Customizable returns & exchange portal
Scale$59/month
  • Unlimited requests · $0.06 each
  • All couriers, auto pickup retry
  • Unlimited workflow automations
  • Unlimited return & exchange rules
  • Customizable returns & exchange portal
What does ReturnHQ do?

Automated returns, exchanges, and refunds. Customers submit through a branded portal, merchants approve in one click, the rest happens automatically.

  • Customers start their own returns on a page that looks like your store.
  • One click approves the return and starts the refund automatically.
  • Courier pickup gets booked on its own, no extra app to open.
  • Pay back as cash, gift card, discount code, or direct to their bank.
  • Set your own return rules: what comes back, when, and how.

Features

Returns and exchangesAutomated refundsManual refundsExchangesReplacementsIn-store returnsQR codesGift cardsStore creditGift returnsDiscount codesAutomated approvalsReturn portalCustom policiesNon-returnable itemsReturn windowsReturn reasonsMulti-languageShipping labelsReturn trackingSMS notificationsEmail notificationsCustom brandingRefund managementStock updatesCustomer blocklistsAnalytics
Review history
Daily review count on the Shopify App Store
5+1 · 26d· Rating steady at 5.0
Aug 10Sep 4

Daily tracking from Aug 10, 2026 through today · 25 days observed

Category rankings
Live organic position on Shopify App Store category pages
  • Returns and exchanges#38 on Aug 15 → #33 on Sep 5 · 22 observed days#335

Tracked daily · last 22 days · as of 2026-09-05

Catalog position
Within Returns and exchanges on the App Store
Rank by reviews
#46 of 174
Review percentile
74th
Rating percentile
100th
On the App Store
0.5 yrs
Works with
Integrations listed for ReturnHQ
Shopify FlowShopify AdminDelhiveryEasebuzzEasyEcomRazorpayShadowfaxShiprocket

Frequently asked questions

Automated returns, exchanges, and refunds. Customers submit through a branded portal, merchants approve in one click, the rest happens automatically. It's a returns and exchanges tool for ecommerce stores.