OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

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What does ping.ai do?

AI assistant that answers your customers on site chat and WhatsApp, plus order tracking, shipping updates and consent-aware abandoned checkout recovery.

  • AI assistant answers product and order questions on your site chat and WhatsApp
  • Customers check order status after verifying their email or phone with a code
  • Send shipping updates on WhatsApp or email in one tap, or via your own provider
  • Recover abandoned checkouts while respecting recorded marketing consent
  • Optional storefront tools: lead pop-ups and a free accessibility menu

Features

Workflow automationCustomer tagsSales thresholdsConditional logic
Category rankings
Live organic position on Shopify App Store category pages
  • Workflow automation#198

As of 2026-09-25

Catalog position
Within Workflow automation on the App Store
Rank by reviews
#352 of 355
Review percentile
1th
Rating percentile
57th
On the App Store
0 yrs
Works with
Integrations listed for ping.ai
Shopify Admin
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Frequently asked questions

AI assistant that answers your customers on site chat and WhatsApp, plus order tracking, shipping updates and consent-aware abandoned checkout recovery. It's a workflow automation tool for ecommerce stores.