Pause

Pause, officially listed on the Shopify App Store as Pause: AI Customer Feedback, is a Shopify app in the Surveys category. Find out why shoppers don't buy, without ever building a survey. Tell Pause one thing you want to understand in plain English. It writes the questions, asks them at the right moment, and groups every response into clear themes with the real quotes behind them. Most apps only ask people who bought. Pause also hears from shoppers who browse and leave. Answer options shoppers ignore get replaced with patterns from what shoppers actually type, so the questions keep sharpening over time.

Pause offers a free plan and a single paid plan at $16/month. The free plan includes 50 responses per month, 1 active goal, AI themes with sample quotes, and Text and voice responses. The paid plan unlocks advanced features like additional integrations, automations, and deeper customization.

Yes — Pause offers a free plan alongside paid options. The free plan includes 50 responses per month, 1 active goal, and AI themes with sample quotes. Paid plans start at $16/month for advanced features.

Pause launched on May 25, 2026.

Pause does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.

Merchants commonly compare Pause with Powerful Contact Form Builder, Hulk Contact Form Builder, Zigpoll Customer Surveys, and SK Contact Form Builder. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.