Navidium Returns & Exchanges

Shopify returns and exchanges app by Navidium Apps·Automate returns and exchanges with incentivized store credit and exchanges or upsell free returns.

Snapshot

5.00(11 reviews)#49of 182 inReturns and exchanges

Ongoing.AI tracks Navidium Returns & Exchanges daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesReturns and exchanges

Rating

5.00

11 reviews

Pricing

From $199/mo

freemium

Built for Shopify

No

Years live

2

launched Mar 7, 2024

Last updated

Jun 30, 2026

Shopify listing

Recent activity

Review trajectory.

Daily review count and rating drift. The blue line is cumulative review count; the dashed amber overlay is the rating on the right axis. Boring is good — sudden swings stand out against an otherwise stable curve.

New reviews

7-day Δ

—

28-day Δ

+3

Rating change

7-day Δ

—

28-day Δ

+0.00

#12#10#9#7#65.003.752.501.250.00May 28Jun 3Jun 10Jun 16Jun 23Total reviewsRating (0–5)
Navidium Returns & Exchanges added 3 reviews over the last 28 days.

Category rank over time

Where Navidium Returns & Exchanges sits day-by-day in Returns and exchanges.

Position across the Returns and exchanges page, snapshot daily. Lower is better — the Y axis is inverted so the strongest ranks sit at the top of the chart. Open the full Returns and exchanges leaderboard →

#40#47#54#61#68May 28May 31Jun 4Jun 8Jun 12Navidium Returns & Exchanges · #49BR Sales Terminal POS · #48Torod ‑ Shipping Management · #51
Best position observed: #49. Navidium Returns & Exchanges climbed 10 positions over the window. Greyed lines: the apps sitting immediately around it on the latest snapshot.

Catalog position

Where Navidium Returns & Exchanges sits in the App Store.

Rank and percentile inside the Returns and exchanges category — the competitive shape of the niche around this app.

Rank in Returns and exchanges

#49

of 182 active apps

Review count percentile

73th

vs category siblings

Rating percentile

70th

vs category siblings

Years on App Store

2

since 2024

Listing change cadence

What Navidium Returns & Exchanges has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+14shopify_lastmod: 2026-06-09 → 2026-06-12shopify_lastmod: 2026-06-12 → 2026-06-14shopify_lastmod: 2026-06-14 → 2026-06-15shopify_lastmod: 2026-06-15 → 2026-06-16shopify_lastmod: 2026-06-16 → 2026-06-17shopify_lastmod: 2026-06-17 → 2026-06-18shopify_lastmod: 2026-06-18 → 2026-06-19shopify_lastmod: 2026-06-19 → 2026-06-22shopify_lastmod: 2026-06-22 → 2026-06-26shopify_lastmod: 2026-06-26 → 2026-06-30Jun 11, 26Jun 21, 26Jul 2, 26

Shopify Lastmod · Jul 1

2026-06-26 → 2026-06-30

Shopify Lastmod · Jun 27

2026-06-22 → 2026-06-26

Shopify Lastmod · Jun 23

2026-06-19 → 2026-06-22

PricingIdentity & listingCadence

Reviews

What merchants are saying

5.00(11 reviews)
  • 100%positive11
  • 0%neutral0
  • 0%negative0

Top themes

    What merchants praise

    “Excellent experience. The app works smoothly, and the features are very useful. I especially like how simple and intuitive the interface is.”
    Jon Josef · 5★ · 2026-06-22

    Plans

    Navidium Returns & Exchanges pricing tiers.

    Pay as you go

    Free to install

    • Unlimited Total Store Orders
    • All Features Included
    • Instant exchanges, store credit
    • Customizable customer Portal
    • Full Support + Onboarding
    • Fully automated workflows
    • Automated shipping label generation

    Premium

    $199.99/month

    • 199 Returns per month
    • Unlimited Workflows
    • Storewide Exchanges
    • Branded customer portal
    • Automated shipping label generation
    • Instant exchanges, store credits
    • Dedicated Support + Free Onboarding
    • Return protection widget

    Enterprise

    $299.99/month

    • Unlimited returns
    • Return Protection widget
    • Unlimited Workflows
    • Storewide Exchanges
    • Branded customer portal
    • Automated shipping label generation
    • Dedicated Support + Free Onboarding
    • Instant exchanges, store credits, swaps

    Capabilities

    What Navidium Returns & Exchanges can do.

    The 25 capabilities Navidium Returns & Exchanges lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

    Return options

    9
    • Automated refunds
    • Manual refunds
    • Exchanges
    • Replacements
    • QR codes
    • Gift cards
    • Store credit
    • Gift returns
    • Discount codes

    Return management

    16
    • Automated approvals
    • Return portal
    • Custom policies
    • Non-returnable items
    • Return windows
    • Return reasons
    • Multi-language
    • Shipping labels
    • Return tracking
    • SMS notifications
    • Email notifications
    • Custom branding
    • Refund management
    • Stock updates
    • Customer blocklists
    • Analytics

    FAQ

    Navidium Returns & Exchanges — frequently asked questions.

    What is Navidium Returns & Exchanges on Shopify?
    Navidium Returns & Exchanges is a Shopify app in the Returns and exchanges category. Allow customers to redo their orders instantly with a fully automated and rule-based returns and exchange portal. Route shipping insurance claims directly to your own internal portal to save time on customer service requests. Easy to set up so you aren't stuck in a loop of trying to increase store revenue while dealing with replacement orders, warranties, or other day-to-day operations like damaged, missing, or wrong-sized items. Upsell free returns and exchanges and incentivize store credit. It averages 5.00 out of 5 across 11 merchant reviews on the Shopify App Store.
    How much does Navidium Returns & Exchanges cost?
    Navidium Returns & Exchanges offers a free plan and 2 paid plans starting at $199/month and going up to $299.99/month. The free plan includes Unlimited Total Store Orders, All Features Included, Instant exchanges, store credit, and Customizable customer Portal. The paid plans unlock advanced features beyond what's available on the free tier.
    Is Navidium Returns & Exchanges free?
    Yes — Navidium Returns & Exchanges offers a free plan alongside paid options. The free plan includes Unlimited Total Store Orders, All Features Included, and Instant exchanges, store credit. Paid plans start at $199/month for advanced features.
    When was Navidium Returns & Exchanges launched?
    Navidium Returns & Exchanges launched on March 7, 2024 — over 2 years on the Shopify App Store. In that time it has gathered 11 merchant reviews.
    Is Navidium Returns & Exchanges Built for Shopify?
    Navidium Returns & Exchanges does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
    What are the best Navidium Returns & Exchanges alternatives?
    Merchants commonly compare Navidium Returns & Exchanges with EU Withdrawal Button & Form, AfterShip Returns & Exchanges, Return Prime:Return & Exchange, and ShipStation. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

    Alternatives

    Apps merchants pick instead.

    401layers UG (haftungsbeschraenkt)

    EU Withdrawal Button & Form

    4.90★2,168

    Known for: ease-of-use

    AfterShip

    AfterShip Returns & Exchanges

    4.70★1,269

    Known for: customer-support

    Appsdart Solutions Private Limited

    Return Prime:Return & Exchange

    4.80★734

    Known for: customer-support

    ShipStation

    ShipStation

    4.20★669

    Known for: customer-support

    Browse more inAll Returns and exchanges apps

    Methodology

    Where the numbers come from.

    Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

    Find every brand running Navidium Returns & Exchanges.

    Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

    Request access Get alerts on Navidium Returns & Exchanges

    Prefer the source? View Navidium Returns & Exchanges on the Shopify App Store ↗