OngoingAI

FulfillRelay Returns usage & market intelligence

Pricing
Free plan available
FreeFree
  • • 5 return cases per month
  • • 5 optional AI reviews per month
  • • Manual return approval and decline
  • • Upload your return-label PDF
Starter$19/month
  • • 50 return cases per month
  • • 50 optional AI reviews per month
  • • Manual return approval and decline
  • • Upload your return-label PDF
Growth$49/month
  • • 300 return cases per month
  • • 300 optional AI reviews per month
  • • Manual return approval and decline
  • • Upload your return-label PDF
Pro$99/month
  • • 1,000 return cases per month
  • • 1,000 optional AI reviews per month
  • • Manual return approval and decline
  • • Upload your return-label PDF
What does FulfillRelay Returns do?

Manage Shopify returns with a branded portal, photo evidence, return rules and manual approval. Optional AI review helps you assess each request.

  • Let customers submit returns and photos through your branded portal.
  • Apply published return windows, reasons and evidence requirements.
  • Review each request manually, with optional AI evidence suggestions.
  • Upload return-label PDFs and let customers follow their case status.
  • Track receipt, refund decisions and case history in one workflow.

Features

Returns and exchangesManual refundsReturn portalCustom policiesNon-returnable itemsReturn windowsReturn reasonsShipping labelsEmail notificationsRefund management
Review history
Daily review count on the Shopify App Store
0±0 · 5d· Rating steady at 0.0★
Sep 10Sep 14

Daily tracking from Aug 10, 2026 through today · 5 days observed · sign up free for the full history →

Catalog position
Within Returns and exchanges on the App Store
Rank by reviews
#177 of 177
Review percentile
1th
Rating percentile
51th
On the App Store
0 yrs
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Frequently asked questions

Manage Shopify returns with a branded portal, photo evidence, return rules and manual approval. Optional AI review helps you assess each request. It's a returns and exchanges tool for ecommerce stores.