OngoingAI

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Shopify rating
5.0 ★
1 reviews
Pricing
Free plan available
Free
Free
  • • Up to 10 returns/month
  • • Custom return / exchanges portal
Basic
$19/month
14-day free trial
  • • Up to 100 returns/month
  • • Self-service return / exchanges portal
  • • Full analytics
  • • Email notifications
  • • Custom branding
Plus
$49/month
14-day free trial
  • • Up to 250 returns/month
  • • Self-service return / exchanges portal
  • • Full analytics
  • • Email notifications
  • • Custom branding
Pro
$99/month
14-day free trial
  • • Unlimited returns
  • • Self-service return / exchanges portal
  • • Full analytics
  • • Email notifications
  • • Custom branding
What does Ecombone Returns & Exchanges do?

Automate returns and exchanges with a branded self service portal. Set return rules, manage refunds or exchanges, and reduce support workload.

  • Branded self service returns and exchanges portal
  • Custom return rules and eligibility conditions + supports Bundles
  • Refund, exchange and discount resolutions - supports multi-currency & markets
  • Email notifications for every step of the process
  • Centralized dashboard to review and manage requests

Features

Returns and exchangesAutomated refundsExchangesReplacementsDiscount codesAutomated approvalsReturn portalCustom policiesNon-returnable itemsReturn windowsReturn reasonsReturn trackingEmail notificationsCustom brandingRefund managementCustomer blocklistsAnalytics
Review history
Daily review count on the Shopify App Store
1±0 · 30d· Rating steady at 5.0★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Returns and exchanges
    #112▲24

Tracked daily · last 6 days · as of 2026-09-24

Catalog position
Within Returns and exchanges on the App Store
Rank by reviews
#80 of 180
Review percentile
56th
Rating percentile
100th
On the App Store
0.4 yrs
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Frequently asked questions

Automate returns and exchanges with a branded self service portal. Set return rules, manage refunds or exchanges, and reduce support workload. It's a returns and exchanges tool for ecommerce stores.