OngoingAI

Delighted Post‑Delivery Survey usage & market intelligence

Shopify rating

4.8 ★

6 reviews

Pricing
Free plan available
Free StarterFree
  • • 50 responses/ month
  • • 1 user
  • • 1 Templates Project
  • • Unlimited Surveys
  • • 35 Free integrations (Shopify, Klaviyo, Slack, Zendesk, Gorgias)
Premium$249/month

7-day free trial · or $2,688/year and save 10%

  • • 500 responses/ month
  • • 10 users
  • • Unlimited Templates
  • • Unlimited Surveys
  • • Premium Integrations (Salesforce, Segment, Hubspot, Gladly)
Premium Plus$499/month

7-day free trial · or $5,388/year and save 10%

  • • 1,000 responses/ month
  • • 20 users
  • • Unlimited Templates
  • • Unlimited Surveys
  • • Premium Integrations (Salesforce, Segment, Hubspot, Gladly)
What does Delighted Post‑Delivery Survey do?

Delighted makes it simple to automatically send surveys to customers after an order is fulfilled. Retain your customers: Measure and act on signal...

  • Simply connect Delighted to your Shopify store and select the survey delay
  • Use survey templates for post-delivery surveys NPS, CSAT, 5-star, and more
  • Customize your logo and brand for a beautifully branded survey design
  • Real-time responses will appear in the dashboard to track trends overtime
  • Works with Shopify POS to capture feedback for customers buying in stores!

Features

SurveysConditional logicTemplatesMulti-languageCustomer satisfactionMarket researchNet Promoter Score (NPS)Product feedbackEmail
Review history
Daily review count on the Shopify App Store
6+1 · 29d· Rating 4.7★ → 4.8★
Aug 17Sep 14

Daily tracking from Aug 10, 2026 through today · 29 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Surveys#63▼6

Tracked daily · last 30 days · as of 2026-09-15

Catalog position
Within Surveys on the App Store
Rank by reviews
#19 of 114
Review percentile
84th
Rating percentile
60th
On the App Store
11.9 yrs
Works with
Integrations listed for Delighted Post‑Delivery Survey
HubspotKlaviyoMailchimpSlackZapierZendesk
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Frequently asked questions

Delighted makes it simple to automatically send surveys to customers after an order is fulfilled. Retain your customers: Measure and act on signal... It's a surveys tool for ecommerce stores.