Customer Story

Shopify analytics app by Dadword IT·Understand your customers with stages, timelines, and retention insights.

Snapshot

5.00(1 reviews)#531of 1,290 inAnalytics

Ongoing.AI tracks Customer Story daily — category rank, keyword positions in App Store search, install footprint, listing changes, and reviewer sentiment — back to when we first observed the listing.

CategoriesAnalytics

Rating

5.00

1 reviews

Pricing

From $9/mo

free_trial

Built for Shopify

No

Years live

0

launched Apr 3, 2026

Last updated

Jun 30, 2026

Shopify listing

Catalog position

Where Customer Story sits in the App Store.

Rank and percentile inside the Analytics category — the competitive shape of the niche around this app.

Rank in Analytics

#531

of 1290 active apps

Review count percentile

57th

vs category siblings

Rating percentile

74th

vs category siblings

Years on App Store

0

since 2026

Listing change cadence

What Customer Story has changed lately.

Every pricing tweak, tagline refresh, and Shopify-side listing ping. Captured from Ongoing.AI’s per-scrape diff log — the cadence and the content of changes, in one strip.

Listing changes · last 21 days+13shopify_lastmod: 2026-06-02 → 2026-06-16works_with: none → Shopify Adminshopify_lastmod: 2026-06-16 → 2026-06-17shopify_lastmod: 2026-06-17 → 2026-06-24works_with: Shopify Admin → noneshopify_lastmod: 2026-06-24 → 2026-06-30Jun 13, 26Jun 23, 26Jul 4, 26

Shopify Lastmod · Jul 1

2026-06-24 → 2026-06-30

Works With · Jun 25

Shopify Admin → none

Shopify Lastmod · Jun 25

2026-06-17 → 2026-06-24

PricingIdentity & listingCadence

Reviews

What merchants are saying

5.00(1 reviews)
  • 100%positive1
  • 0%neutral0
  • 0%negative0

Top themes

    What merchants praise

    “We’ve been using Customer Story to segment customers into VIPs, prospects, and new shoppers, which made our campaigns much more targeted. Simple setup and easy to use.”
    Parfumenligne.ca · 5★ · 2026-05-15

    Plans

    Customer Story pricing tiers.

    Starter

    $9/month

    • Up to 1,000 customers
    • All customer stages & timeline
    • Dashboard & insights
    • Email support

    Growth

    $29/month

    • Up to 10,000 customers
    • All customer stages & timeline
    • Dashboard & insights
    • Email support

    Scale

    $79/month

    • Unlimited customers
    • All customer stages & timeline
    • Dashboard & insights
    • Email support

    Capabilities

    What Customer Story can do.

    The 4 capabilities Customer Story lists across its category, in Shopify’s own taxonomy. Pulled directly from the App Store listing.

    Customer behavior

    3
    • Real-time tracking
    • Activity tracking
    • Event tracking

    Visuals and reports

    1
    • Analytics dashboard

    FAQ

    Customer Story — frequently asked questions.

    What is Customer Story on Shopify?
    Customer Story is a Shopify app in the Analytics category. Customer Story syncs your Shopify customers and orders to automatically classify them into stages such as New, Active, VIP, At Risk, and Churned. Each customer includes a clear timeline showing first order, repeat purchases, total spend, and activity history. The dashboard highlights customers who may need attention, giving merchants structured visibility into retention based on their existing data. It averages 5.00 out of 5 across 1 merchant reviews on the Shopify App Store.
    How much does Customer Story cost?
    Customer Story has 3 paid plans on the Shopify App Store, starting at $9/month and going up to $79/month.
    Is Customer Story free?
    No, Customer Story is a paid Shopify app. Plans start at $9/month on the Shopify App Store.
    When was Customer Story launched?
    Customer Story launched on April 3, 2026. In that time it has gathered 1 merchant reviews.
    Is Customer Story Built for Shopify?
    Customer Story does not currently carry Shopify's Built for Shopify badge. The badge is awarded to apps that meet Shopify's published standards for performance, ease of use, and merchant value — many high-quality apps operate without it.
    What are the best Customer Story alternatives?
    Merchants commonly compare Customer Story with Data Export IO, Report Pundit, Microsoft Clarity, and BR. Each alternative covers a similar use case but differs on pricing model, integration depth, and the specific themes merchants praise in reviews — see the alternatives section above for a side-by-side.

    Alternatives

    Apps merchants pick instead.

    Estore Automate

    Data Export IO: Reports

    5.00★1,939

    Estore Automate

    Report Pundit: Custom Reports

    5.00★1,896

    Microsoft Clarity

    Microsoft Clarity: AI Insights

    4.60★1,640

    Known for: bug

    Better Reports Technologies

    BR ‑ Better Reports

    5.00★1,155

    Known for: customer-support

    Browse more inAll Analytics apps

    Methodology

    Where the numbers come from.

    Ratings, review counts, pricing tiers, “Built for Shopify”, launch date, and category memberships come from the live Shopify App Store listing — refreshed daily by Ongoing.AI’s crawler. The review-count trajectory is the diff between today’s snapshot and snapshots from 7 and 28 days ago. Topic counts and sentiment come from the review corpus, topic-tagged with Claude. Install footprint is observed via Ongoing.AI’s tech-detection pass against actively-tracked Shopify storefronts. Catalog position is computed at snapshot time against every active app sharing the primary category. Snapshot generated .

    Find every brand running Customer Story.

    Ongoing.AI tracks every Shopify brand’s app stack daily. Pull the full install list, filter by vertical or geography, and catch the moment merchants install — or churn off.

    Track Customer Story — free Start free

    Prefer the source? View Customer Story on the Shopify App Store ↗