OngoingAI

CallFlows usage & market intelligence

Shopify rating

4.7 ★

15 reviews

Pricing
Free trial available
Basic$39/month

14-day free trial

  • • 100 minutes + 100 extra during trial
  • • 2 simultaneous incoming calls
  • • Check orders, store policies and pages
  • • Products + Policies + Orders lookup
  • • Call transcription + audio recording
Advanced$119/month
  • • 450 minutes
  • • 10 simultaneous incoming calls
  • • Audio recordings playback and download
  • • AI Sales Impact analysis
  • • Access to Beta features
Pro$349/month
  • • 1600 minutes
  • • 25 simultaneous incoming calls
  • • AI Sentiment analysis and score
  • • Access to Beta features
  • • $0.14 per additional minute
What does CallFlows do?

Adds fully‑automated phone line to your store. Voice conversation in real-time from live data. Order status, refunds, product info, policies, placing an order.

  • Realtime human-like conversation generated from your store's live data
  • Order status, product info, policies, placing an order, exchanges, cancellation
  • Handles multiple simultaneous inbound calls, transcript and recording for each
  • Smart call routing to human agents if needed
  • Audio recordings, transcripts, call analytics, custom behavior you define

Features

Support - OtherOrder trackingReal-time trackingTranslationEstimated delivery dateGlobal trackingMulti-carrierAnalytics
Review history
Daily review count on the Shopify App Store
15+11 · 27d~0.4/day· Rating 3.2★ → 4.7★
Aug 10Sep 5

Daily tracking from Aug 10, 2026 through today · 26 days observed

Category rankings
Live organic position on Shopify App Store category pages
  • Support - Other#3 on Aug 15 → #4 on Sep 6 · 23 observed days#4▼1
  • Order tracking#18 on Aug 15 → #22 on Sep 6 · 23 observed days#22▼4

Tracked daily · last 23 days · as of 2026-09-06

Catalog position
Within Support - Other on the App Store
Rank by reviews
#3 of 71
Review percentile
97th
Rating percentile
86th
On the App Store
1.3 yrs
Works with
Integrations listed for CallFlows ‑ AI Phone Agent
Shopify AdminCRMsCustom PlatformsMessengersOpenAI
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Frequently asked questions

Adds fully‑automated phone line to your store. Voice conversation in real-time from live data. Order status, refunds, product info, policies, placing an order. It's a support - other tool for ecommerce stores.