OngoingAI

8returns Returns & Exchanges usage & market intelligence

Shopify rating

5.0 ★

34 reviews

What merchants actually report
5.00average· 33 reviews analyzed· 32 with written feedback
100% 5★0% ≤3★

94% of attributable reviewers are Germany merchants. 12% had used the app for a year or more when they reviewed.

The developer replies to 97% of reviews overall.

Rating · last 90d

—

Recent direction

Replies to reviews

97%

Developer response rate

Replies to critical

—

On 3★ and below

Long-term reviewers

12%

Using 1yr+ at review

Top merchant markets

Germany 94%Austria 3%Cyprus 3%

Tenure when reviewed

days 30%months 58%a year or more 12%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free trial available
Starter$109/month

14-day free trial

  • • 100 returns per month
  • • Self-serve Returns Portal
  • • Automated Refund & Exchange Processing
  • • Automated DHL label generation
  • • Custom rules
Growth$379/month

14-day free trial

  • • 500 returns per month
  • • All features from the Starter plan
  • • Returns Analytics
  • • Priority support
Pro$989/month

14-day free trial

  • • 2000 returns per month
  • • All features from the Growth plan
  • • Advanced Analytics and custom reporting
What does 8returns Returns & Exchanges do?

8returns helps brands automate returns – branded portal, exchanges, store credit, refunds, label generation & analytics. Retain more, refund less.

  • Self-serve returns portal, fully branded to match your Shopify store
  • Exchanges, store credit & Shop Now flows to retain revenue on every return
  • Dynamic rules by country, product type, order value & customer segment
  • Return analytics by SKU & size - find out why products come back
  • Automated label & QR code generation via DHL, Sendcloud & more

Features

Returns and exchangesAutomated refundsManual refundsExchangesReplacementsIn-store returnsQR codesStore creditAutomated approvalsReturn portalCustom policiesNon-returnable itemsReturn windowsReturn reasonsMulti-languageShipping labelsReturn trackingEmail notificationsCustom brandingRefund managementStock updatesCustomer blocklistsAnalytics
Review history
Daily review count on the Shopify App Store
34+1 · 30d· Rating steady at 5.0★
Aug 17Sep 15

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Returns and exchanges#30▲13

Tracked daily · last 30 days · as of 2026-09-15

Catalog position
Within Returns and exchanges on the App Store
Rank by reviews
#20 of 177
Review percentile
89th
Rating percentile
100th
On the App Store
3.9 yrs
Works with
Integrations listed for 8returns Returns & Exchanges
APIDHLKlaviyoPickwareSendcloudZendesk
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Frequently asked questions

8returns helps brands automate returns – branded portal, exchanges, store credit, refunds, label generation & analytics. Retain more, refund less. It's a returns and exchanges tool for ecommerce stores.