OngoingAI

W3 Custom Order Status usage & market intelligence

Shopify rating

4.8 ★

66 reviews

What merchants actually report
4.59average· 58 reviews analyzed· 56 with written feedback
86% 5★10% ≤3★

52% of attributable reviewers are United States merchants. 36% had used the app for a year or more when they reviewed.

The developer replies to 9% of reviews overall and 83% of critical ones.

Recent reviewers rate W3 Custom Order Status 5.00, above its 4.59 lifetime average.

Rating · last 90d

5.00

Recent direction

Replies to reviews

9%

Developer response rate

Replies to critical

83%

On 3★ and below

Long-term reviewers

36%

Using 1yr+ at review

Top merchant markets

United States 52%United Kingdom 14%Canada 9%Hong Kong SAR 3%Spain 3%

Tenure when reviewed

under a day 7%days 29%months 28%a year or more 36%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free trial available
Starter$19/month

14-day free trial

  • • Unlimited statuses
  • • 300 Active orders/month
  • • 100% customizable emails
  • • Branded order lookup form
  • • Embed status on order lookup page
Growth$59/month

14-day free trial

  • • 5,000 Active orders/month
  • • User accounts
  • • SMS notifications
  • • Email from your domain
  • • API
What does W3 Custom Order Status do?

Create custom order statuses for orders that go through several steps before fulfillment. Notify customers with email and sms messages when the status changes

  • Auto email & SMS alerts when orders move forward
  • Unlimited custom statuses for your unique workflow
  • Branded status page to keep customers informed
  • Bulk updates & QR workstation scanning to move orders fast
  • Real-time progress updates reduce support tickets

Features

Order trackingBranded tracking pageOrder lookup pageDashboardsEmailSMSCustom notificationsAutomationsWorkflow automationOrder tagsTime-basedOrder processingCustom workflows
Review history
Daily review count on the Shopify App Store
66+11 · 26d~0.4/day· Rating 4.7★ → 4.8★
Aug 10Sep 4

Daily tracking from Aug 10, 2026 through today · 25 days observed

Category rankings
Live organic position on Shopify App Store category pages
  • Order tracking#44 on Aug 15 → #47 on Sep 5 · 22 observed days#47▼3
  • Workflow automation#79 on Aug 15 → #78 on Sep 5 · 22 observed days#78▲1

Tracked daily · last 22 days · as of 2026-09-05

Catalog position
Within Order tracking on the App Store
Rank by reviews
#17 of 246
Review percentile
93th
Rating percentile
74th
On the App Store
9.9 yrs
Works with
Integrations listed for W3 Custom Order Status
Customer accountsShopify FlowCustom APIcustomer accountsFlowWebhooks
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Frequently asked questions

Create custom order statuses for orders that go through several steps before fulfillment. Notify customers with email and sms messages when the status changes It's a order tracking tool for ecommerce stores.