OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

Watch for changes
Pricing
$5/month
Basic
$5/month
or $49/year and save 18%
What does SwapBack Returns & Exchanges do?

Track merchant-reviewed return requests, return PDFs, replacement choices, and decisions. Store-credit requests are not supported.

  • Store-specific return-request portal with order and email verification
  • Review requests and record approval, receipt, and decline decisions
  • Record a replacement variant choice without creating an order
  • Attach merchant PDFs or create return-authorization PDFs without postage
  • CSV exports, activity logs, and customer data-request packages

Features

Returns and exchangesExchangesReturn portal
Category rankings
Live organic position on Shopify App Store category pages
  • Returns and exchanges#202

As of 2026-09-25

Catalog position
Within Returns and exchanges on the App Store
Rank by reviews
#182 of 183
Review percentile
1th
Rating percentile
51th
On the App Store
0 yrs
Works with
Integrations listed for SwapBack Returns & Exchanges
Customer accounts

Frequently asked questions

Track merchant-reviewed return requests, return PDFs, replacement choices, and decisions. Store-credit requests are not supported. It's a returns and exchanges tool for ecommerce stores.