OngoingAI

Usage & market intelligence

Store usage data is not available for this app.

Watch for changes
Shopify rating
4.9 ★
155 reviews
What merchants actually report
4.92average· 155 reviews analyzed· 139 with written feedback
97% 5★2% ≤3★

41% of attributable reviewers are United States merchants. 3% had used the app for a year or more when they reviewed.

The developer replies to 1% of reviews overall and 33% of critical ones.

Recent reviewers rate StoreFAQ 5.00, above its 4.92 lifetime average.

Rating · last 90d
5.00
Recent direction
Replies to reviews
1%
Developer response rate
Replies to critical
33%
On 3★ and below
Long-term reviewers
3%
Using 1yr+ at review
Top merchant markets
United States 41%Australia 10%United Kingdom 8%Canada 5%Germany 4%
Tenure when reviewed
under a day 48%days 31%months 18%a year or more 3%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free plan available
Free
Free
  • • Up to 100 FAQ Page Views
  • • Unlimited FAQs & FAQ Groups
  • • AI Chatbot & Write FAQs with AI
  • • AI Conversations 25 (Lifetime)
  • • Train on AI Products Up to 50
Professional
$7.99/month
  • • Up to 500 FAQ Page Views
  • • Unlimited FAQs & FAQ Groups
  • • AI Chatbot & Write FAQs with AI
  • • AI Conversations 50/mon
  • • Train on AI Products Up to 150
Growth
$14.99/month
  • • Up to 2000 FAQ Page Views
  • • Unlimited FAQs & FAQ Groups
  • • AI Chatbot & Write FAQs with AI
  • • AI Conversations 100/mon
  • • Train on AI Products Up to 300
Enterprise
$49.99/month
or $479.90/year and save 20%
  • • Unlimited FAQ Page Views
  • • Unlimited FAQs & FAQ Groups
  • • AI Chatbot & Write FAQs with AI
  • • AI Conversations 500/mon
  • • Train on AI Products Up to 2,000
What does StoreFAQ do?

Create SEO-friendly FAQ pages, product FAQs, and accordions with AI. Add FAQ schema, instant answers, live chat, AI Chatbot and reduce support tickets.

  • Reduce support tickets with AI-generated FAQs and instant answers
  • Add FAQ schema / JSON-LD for SEO with product FAQ content and structured answers
  • Answer product queries in real time with AI Chatbot and Live Chat
  • Export or Import FAQs easily & build your customer help center instantly
  • Write answers instantly for Frequently Asked Questions with the help of AI

Features

FAQHTMLRich text editorDrag-and-drop editorAI generationImport and exportCustom URLMulti-languageAccordionsTabsCustom templatesProduct pageCollection pageFAQ pageInstant answersMobile responsiveCustom font and colorCustom CSSProduct contentDescriptionsTitlesImagesVideosTagsFAQsInternal linkingURL optimization
Review history
Daily review count on the Shopify App Store
155+8 · 30d~0.3/day· Rating steady at 4.9★

Daily tracking from Aug 10, 2026 through today · 30 days observed · sign up free for the full history →

Category rankings
Live organic position on Shopify App Store category pages
  • Product content
    #4▼2
  • FAQ
    #5▼2

Tracked daily · last 30 days · as of 2026-09-24

Catalog position
Within FAQ on the App Store
Rank by reviews
#2 of 94
Review percentile
99th
Rating percentile
80th
On the App Store
2.7 yrs
Works with
Integrations listed for StoreFAQ: Product FAQ Chatbot
Shopify AdminAI ChatbotChatGPTOpenAIPageFlyWeglot
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Frequently asked questions

Create SEO-friendly FAQ pages, product FAQs, and accordions with AI. Add FAQ schema, instant answers, live chat, AI Chatbot and reduce support tickets. It's a faq tool for ecommerce stores.