OngoingAI

StoreFAQ usage & market intelligence

Shopify rating

4.9 ★

147 reviews

What merchants actually report
4.92average· 150 reviews analyzed· 135 with written feedback
97% 5★2% ≤3★

41% of attributable reviewers are United States merchants. 3% had used the app for a year or more when they reviewed.

The developer replies to 1% of reviews overall and 33% of critical ones.

Recent reviewers rate StoreFAQ 5.00, above its 4.92 lifetime average.

Rating · last 90d

5.00

Recent direction

Replies to reviews

1%

Developer response rate

Replies to critical

33%

On 3★ and below

Long-term reviewers

3%

Using 1yr+ at review

Top merchant markets

United States 41%Australia 9%United Kingdom 8%Canada 5%Germany 4%

Tenure when reviewed

under a day 47%days 31%months 18%a year or more 3%

Based on public merchant reviews, with newer feedback given more weight. OngoingAI matches each review to an identifiable store and the app they use.

Pricing
Free plan available
FreeFree
  • • Up to 100 FAQ Page Views
  • • Unlimited FAQs & FAQ Groups
  • • AI Chatbot & Write FAQs with AI
  • • AI Conversations 25 (Lifetime)
  • • Train on AI Products Up to 50
Professional$7.99/month
  • • Up to 500 FAQ Page Views
  • • Unlimited FAQs & FAQ Groups
  • • AI Chatbot & Write FAQs with AI
  • • AI Conversations 50/mon
  • • Train on AI Products Up to 150
Growth$14.99/month
  • • Up to 2000 FAQ Page Views
  • • Unlimited FAQs & FAQ Groups
  • • AI Chatbot & Write FAQs with AI
  • • AI Conversations 100/mon
  • • Train on AI Products Up to 300
Enterprise$49.99/month

or $479.90/year and save 20%

  • • Unlimited FAQ Page Views
  • • Unlimited FAQs & FAQ Groups
  • • AI Chatbot & Write FAQs with AI
  • • AI Conversations 500/mon
  • • Train on AI Products Up to 2,000
What does StoreFAQ do?

Create SEO-friendly FAQ pages, product FAQs, and accordions with AI. Add FAQ schema, instant answers, live chat, AI Chatbot and reduce support tickets.

  • Reduce support tickets with AI-generated FAQs and instant answers
  • Add FAQ schema / JSON-LD for SEO with product FAQ content and structured answers
  • Answer product queries in real time with AI Chatbot and Live Chat
  • Export or Import FAQs easily & build your customer help center instantly
  • Write answers instantly for Frequently Asked Questions with the help of AI

Features

FAQHTMLRich text editorDrag-and-drop editorAI generationImport and exportCustom URLMulti-languageAccordionsTabsCustom templatesProduct pageCollection pageFAQ pageInstant answersMobile responsiveCustom font and colorCustom CSSProduct contentDescriptionsTitlesImagesVideosTagsFAQsInternal linkingURL optimization
Review history
Daily review count on the Shopify App Store
147+1 · 27d· Rating steady at 4.9★
Aug 10Sep 5

Daily tracking from Aug 10, 2026 through today · 26 days observed

Category rankings
Live organic position on Shopify App Store category pages
  • Product content#2 on Aug 15 → #3 on Sep 5 · 22 observed days#3▼1
  • FAQ#4 on Aug 15 → #5 on Sep 5 · 22 observed days#5▼1

Tracked daily · last 22 days · as of 2026-09-05

Catalog position
Within FAQ on the App Store
Rank by reviews
#2 of 93
Review percentile
99th
Rating percentile
81th
On the App Store
2.7 yrs
Works with
Integrations listed for StoreFAQ: Product FAQ Chatbot
Shopify AdminAI ChatbotChatGPTOpenAIPageFlyWeglot
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Frequently asked questions

Create SEO-friendly FAQ pages, product FAQs, and accordions with AI. Add FAQ schema, instant answers, live chat, AI Chatbot and reduce support tickets. It's a faq tool for ecommerce stores.